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August 2023 by No more info
Rude ! The company I work for sent me for pick up safety equipment. The counter person was condescending and made little to no effort in assisting me... everyone matters
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July 2023 by Kristin S.
While the ladies that answer the phone for Grainger, (not on site locally in ft collins) were highly professional, kind, and knowledgeable, the gentleman that work in the actual Fort Collins branch of Grainger were the exact opposite. We needed help choosing a residential, in the wall, air conditioning unit. They directed us to a unit, we purchased it, and brought it home to install. We got to the end where we needed to plug it in and it was the wrong voltage. Upon returning the unit that had never been used, we were given tons of attitude and argued with, as to why we would have chosen an industrial unit for a residential install. Keep in mind, they are the ones who gave us the option of two units that would work. When they finally agreed to take it back, they then informed us that it would be five weeks for a refund on our cash purchase of nearly $1000. The whole transaction was a waste of time and an unpleasant experience. Unfortunately, I do not believe we will be using Grainger again.
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March 2023 by All Circuits Electrical
The people at the Fort Collins location are awesome, and they always have or can get what I need. The only reason it's not 5 stars is because we can't call the store directly. Every single phone call has to go through corporate - which is extremely inconvenient.
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October 2022 by Paul Flint
I must apologize the one star was not intentional my phone must have sent in my pocket the 2 times I have been to your store everyone was plesent hope you have a great day
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May 2022 by Burnie Burns
Great service as normal.
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December 2021 by brian chavez
Everyone there is very helpful and great products.
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November 2021 by Julio Cisneros
Wow looked all over town and finally it dawns on me to check these guys. Thank you thank you thank you. They not only had the item but it was a lot cheaper than I thought it would be.
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September 2021 by Felsal 20
Best Customer service I have ever had. Spoke with a woman named Hailey at the 800 number, she was such great help! When she was unsure of something she quickly found the answer for me and made sure I was fully taken care of. Great doing business with this company. Thanks :)
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May 2021 by Colin Erskine
If you are looking for some of the major tool brands like DeWalt, Milwaukee and your regular supplier is back ordered We got parts next day from them. Definitely will be back.
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May 2021 by David Stoeger
Great service
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April 2021 by Lonnie Bockman
The Young Lady at the will call desk was AWESOME! She went out of her way to get me the sale price on a Dewalt flashlight! Thank you for outstanding customer service!
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April 2021 by Discer Dan
Graingers has EVERYTHING. If you need it, they got it or can get it.
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March 2021 by Brian McCutcheon
Always helpful in finding even the weirdest parts for any project
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March 2021 by Felipe Reyes
Grainger's has a great helpful staff and you can find any part that we need.
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November 2020 by Jinji Dryfork
Best Customer service I have ever had. Spoke with a woman named Hailey at the 800 number, she was such great help! When she was unsure of something she quickly found the answer for me and made sure I was fully taken care of. Great doing business with this company. Thanks :)
