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October 2023 by Dylan P.
Drove 30 mins to this location to buy some genuine fender pick guard screws. Website said they were in stock. When I showed up they had all the parts in a brown box instead of hanging on shelf. Employee didn't put much effort into looking through the box to find what I needed. Then just said he would give me a screw. He asked if I wanted fender or squire. Told him fender but he gave me a squire. Didn't realize I was given wrong screw until it was installed. Decided to take my business for a setup elsewhere after this experience. Avoid this location if possible,
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May 2023 by Ken S.
It is reprehensible to sell a 16 year old girl, with dreams of learning to play, a guitar for $500 and a case for $200, and not mention that it must be carefully humidity controlled or it will warp to the point of being unplayable. And when she comes in and shows what happened, not to do jack to make things right.
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September 2022 by Ashwin D.
We walked in and their employee, Travis, went above and beyond to walk us through everything patiently.Travis patiently answered all our questions, taught us what we needed as well as recommending options including ones that were not very expensive. He was very transparent, helpful and even suggested alternate options for these. We felt no pressure to buy anything from here, in fact, we noted down all the things he recommended to check elsewhere too. Due to the exceptional customer service Travis offered, we decided to buy all the equipment we needed from here. I would highly recommend this place, and yes, please ask for Travis. You will not be disappointed.
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July 2022 by Ron J.
I placed 3 orders. 1) first was a guitar (acoustic traveler guitar)2) akai force professional3) 506 acoustic drums this was a set of expensive purchases.i have called 2 times to get information about an akai keyboard which i want to purchase.i leave messages nobody calls me back.I then found a new sales agent that said they would send me their email.nothing.i was asking for connectivity issue with my new purchases.I asked them to lookup my purchase history so i would not be seen as just blowing smoke about a purchase.I have not had any callbacks. 2 weeks. So i am moving on.Some other company will be willing to take my money.
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April 2022 by Colorado Y.
I've decided to edit a previous review I wrote because the owner Kenneth T. immediately reached out to me after I went on a rant in my first review which I apologize for. I hope this new review, although still negative, is a more accurate reflection of why I'm frustrated with your store and company sir.I've been shopping with Guitar Center for decades and I've been lucky to have been to several of the stores around the country. In 2016 I moved to Loveland and Fort Collins became my local store. From my first visits even back then I was sad to see the store lacked the vibe I was used to when I walked into other stores, but I still played a few guitars, checked out amps and eventually bought my strings and left. On more than one occasion I remember thinking "sh*t, not a single person even acknowledged me in there, wtf!?!".On one occasion recently I needed a mic so I called to verify if they had it in stock before I drove to the store. A salesperson told me it was in stock and to ask for him when I got there. When I got to the store someone else ended up helping me and tried to sell me an obviously open box item. I was actually being pressured. I declined and asked one be ordered for me as I needed it soon. I was told there was one at nearby store and they send it right to my house. What was shipped was, you guessed it, another open box mic from a different store. So now I had to drive back to the FC store to return this one and for some reason it that took three people and almost an hour for them to process the return. I remember leaving that day thinking how frustrating the whole thing was and I still didn't have my f'ing microphone!On my most recent visit I grabbed four sets of strings on sale at $9.99 but I guess the sale ended and was asked to pay more, when I pointed out the posted sale price the salesperson asked "so do you still want them?". I verbally reluctantly paid the non-advertised price for them and the salesperson let me leave without so much as a thank you for the purchase or an apology for the fact that I paid more than the advertised price. So after years of being a loyal customer I decided that's the last penny this company will ever get from me.To summarize my negative experiences at this location have been; Rarely has anyone actually greeted me when I've visited your store; Even more rarely has anyone asked if they can help me or shown me even the slightest appreciation for me coming in; getting poor customer service when I have made in store purchases and even worse service when I've had to return a purchase here; unenthusiastic staff that makes me want to order online instead of at the store.I'm done giving my business to an ungrateful order taker that has done nothing to actually earn my business only later to have to call a real sales professionals at your 1-800, outsourced, overseas customer service line.But at least when I call the 1-800 line someone actually greets me when I call, gets me what I need, appreciates my time and says thank you for my business and hang on...a friendly goodbye at the end of the transaction. Wow...what a concept...maybe you should have your staff call the 1-800 line and see what real customer service sounds like.I hope this review more clearly explains why I've cut up my GC card and will buy my guitars and strings from my local guitar shop from now on.
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January 2022 by Scott S.
Seriously disappointed -- I went to the Ft Collins store on Saturday to buy a new guitar. The in-store selection was limited. So I order a new Martin - over $4000. The sales guy said he would have it expedited and he knew the folks in the warehouse and it would ship by end of day on Saturday. So - I check on Sunday ... (1) it never shipped on Saturday and (2) it is shipping FedEx Economy Ground (which means up to 8-10 days). Pretty lousy customer service ... but it gets worse ... I did a chat session yesterday and was disconnected ... so then I sent GC an email ... but never got a response. I sent another email today and no response. So I (stupidly) do live chat again -- and Shielamar T hung up on me (after I waited in a queue for 10-15 minutes). I am beyond angry -- truly the shittiest customer service I have seen in many many years ...(update)I responded to Ron E as per below -- I tried to send him a direct message -- but not working (not sure why) -- I do not expect anything to be done ... esp based on what I am seeing in these reviews as well as 3 of the guitar communities I belong to on social media (I posted to see if others had similar experiences -- and it was a resounding yes ..) -- you guys might want to address this ...
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October 2021 by David Hardy
Awesome place! They did a truss rod adjustment on my guitar for free
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October 2021 by Jenette G.
EXTREMELY DISRESPECTFUL and gave awful customer service. I would give them 0 stars if I could. Manager with the ponytail was so rude and hateful towards me. Employees don't even know anything at all and have to ask everyone else for help. DONT COME HERE!!!!
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July 2021 by Drew S.
Went and got a Bose F1 speaker and I have to say that the service was great. Alan worked with me a lot and helped me through things in a very professional way. I was really happy he was there getting me set up even though we found a part was missing. My experience was great! Thanks Alan and Luke!
