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December 2023 by Jody Waldorf
Made an online appointment at north college location, know one showed up. Sat for over an hour. Go online and says the office is open. Come to find out that location is closed until January. How can you make an on-line appointment for that office and that office is closed. Worst service ever.
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July 2023 by Amber Lovelace
Very unhappy with the service we received. After our initial meeting it was obvious the lady doing our taxes did not know what she was doing. I watched her scroll around not finding things and going to the help screen. Our taxes are not complicated. We scheduled a follow up which she called to reschedule 15 minutes before we were supposed to be there. Then did the same thing with that rescheduled one. On the 3rd try, she asked us to bring more documents 20 minutes prior to the meeting. We did, however, after a couple months of waiting for our ammended return, it turns out she filed it electronically and it was supposed to be filed by mail. They said they called us about it but they didn't leave a message, call back, or email. Original meeting was in March, we're still waiting for our ammended return. Be careful who you get here.
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March 2023 by DAVID RAIRDON
Always has done a great job.
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August 2022 by PR
I have had an INCREDIBLY frustrating and unprofessional experience. I dropped my taxes off the weekend of March 25. It is April 22nd and my taxes are still not done. I have had to reach out to my tax pro constantly as she would not return my emails, and when I called the day before taxes were due she proceeded to tell me she lost my W2’s and then told me she lost my bank account info. She eventually found them, however there has been unbelievably poor communication, and I shouldn’t have to bug someone to do their job. I have been very patient but this is absurd. I will definitely not be using H&R Block again in the future
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May 2022 by Chase Z.
Easily the worst tax service I have ever experienced. Our taxes were not done in time even though we had all of our documentation done by 4/5, we were lied to, and our attempts to seek resolution were never returned. This store was unhelpful, the corporate support line was unhelpful, and we still have an unresolved case. Will never, ever use this service again and I would never recommend that someone use H&R Block. Awful.
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April 2022 by Paige R
I have had an INCREDIBLY frustrating and unprofessional experience. I dropped my taxes off the weekend of March 25. It is April 22nd and my taxes are still not done. I have had to reach out to my tax pro constantly as she would not return my emails, and when I called the day before taxes were due she proceeded to tell me she lost my W2’s and then told me she lost my bank account info. She eventually found them, however there has been unbelievably poor communication, and I shouldn’t have to bug someone to do their job. I have been very patient but this is absurd. I will definitely not be using H&R Block again in the future
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April 2022 by Sanket Mehrotra
Karmen Kelly was welcoming, super helpful and made the tax filing process really smooth.Their online portal for uploading documents makes it even easier to not need prints of all your docs.Bit pricey for Non-resident taxes. Recommend if you do not have a weekend free to do it yourself.
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March 2022 by Izzy Mac
Audrey-Lyn Stockton, was wonderful. She was very helpful and a delight to work with.
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March 2022 by Sara
I paid $120 for some lady to enter my information into a computer for 20 min T.T I'm never coming here again. Next time I'll try to do it myself!!
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February 2022 by Tevyn Chambler
Bc it was the best tax prep service i have ever received
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February 2022 by David Gladgo
Great service. Timely and explained well to me.
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April 2021 by Michael DeCrescentis
I came to H&R BLOCK because I did not receive my covid stimulus checks and thought they could help. They were helpful but I felt they charged too much for a first time costumer (170.00 $). Next year I will fill out the EZ form as I have in the past. Overall, empolyees were polite, patient and made the experience positive.
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March 2021 by cody dieckman
Good experience, easy, fast, protection plan peace of mind.
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March 2021 by Jerry Daniels
I've been with h&r block since I was 17 years old I will continue using h&r block
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March 2021 by Catherine Gibson
Audrey Lyn was great!
