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January 2024 by Louis Marget
Phil was incredibly friendly and knowledgeable, and my car is running better than ever! Most mechanics I've been to feel impersonal and predatory, but Import Specialists did what was necessary at a reasonable price. I expect my car to run well for a long time, but when the time comes for more repairs I will definitely be going back.
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January 2024 by maria fenty (ria)
A $1,231.83 total bill and I'm STILL hearing the same mechanical sounds I brought my 2000 Subaru in for. I even brought it back so they could hear the vehicles puzzling noises. Retrieving the car later that day resulted in no change/repair to my initial concern.When is a repair shop accountable for misdiagnosis????Rather than a partial refund, they offered me 10% off future repairs. As if we would ever return!ALWAYS SEEK A SECOND OPINION ELSEWHERE FOR CAR REPAIRS.
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December 2023 by Charles Johnson
I have been going to Import Specialist for nearly 30 years with my hardest repair projects. I'm a DIY car guy, but a person needs to know their limitations! These people have always come through and met or exceeded my expectations. Thank you for being a trusted and thorough shop. I highly recommend!
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December 2023 by Edward Mills
Their prices where reasonable, and Greg lowered the diagnostic price for me. His mechanic left the cover off my engine but they kindly called and even ran the cover over to us. I would highly recommend them.
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November 2023 by gabriel barton
The technician Andrew is awesome. Really quick with his work, very efficient, and always goes above and beyond to get what you need done. He has a great attitude and is pleasant doin business with.Service: Electrical
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October 2023 by Harley
I have been in and out of shops, personal mechanics, more shops over the past 2 years, trying to get my brakes and rotors fixed.I found import specialist, and thought I'd give them a try. They fixed the source of my issue by replacing my caliper hardware on all 4 axels and replaced my rear rotors. All less than $700!!They didn't try to upsell me and was honest about their work. I loved the technician Jacob as he had "car-side manner, and was very thorough.I will forever be working with Import specialists for any and all work on my Toyota. I worked directly with Phil and Jacob, but the rest of their crew is kind welcoming and friendly.Thank you guys so much!Services: Auto brake repair
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August 2023 by Mike Truitt
I've owned nothing but Toyotas it's the 1980s, and I've been doing all my own mechanical repairs, But occasionally I get stumped, or know that I'm in over my head with bigger or more complex repairs, and these guys are my go-to mechanics. Derek, who is the lead tech at Import Specialist, was a mechanic at the local Toyota dealership for over 7-years, so he has a ton of experience.Service: General repairs & maintenance
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August 2023 by Liz Lamping
Andrew was a fantastic support to me, trying to figure out how to navigate the Smart Start system. I cannot say too many good things about him! Thanks for your understanding & dedication to your job, Andrew!!
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July 2023 by Roy Berreth
Looking to get quality work done for a reasonable and afforable rate? Look no further and support a local and small owned business that wears its merit on its hard working sleeve. Very impressed and will be calling them again.Service: Steering & suspension repair
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June 2023 by Sequoia Leoniak
Brought in my car to get A/C fixed and they replaced my serpentine belt as well. A/C works great now. Great prices and great staff :)Service: A/C installation & repair
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April 2023 by Casey Kosakewich (Ms. Fox)
They couldn't even replace a break line. They ordered a part two weeks ago that still hasn't arrived to them. Got the car back without it being fixed and still had to pay for a "diagnostic" which was just basically what I already knew and wanted fixed to begin with. I hate this place so much.Service: Auto brake repair
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April 2023 by Rhonda Cain (Mom)
Brought car in for replacement of brake line. Needed it asap or would have waited for another day for family to install. One week later. Car is now being towed home. They said we're waiting on part. I found this part right away. They changed $114.00 for diagnostic. I wanted the putting out. They are Rip off, rude. At least the office gal. BBB NEXT This is not an out of state car. No excuse. BBB has been notified
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April 2023 by Rhonda C
I left this review after having the car towed from the repair shop a week later. They were not open on the weekend, so we had to wait until Monday. They said to my daughter, it is her car that they had to special order a part, from **** and it wouldn't be here until Monday. We knew the brake line was cut, which one it was and they charged $114.00 for diagnostic. The bill was already made up. I found the part, it was $9.00. They were going to charge us $68.00 for the part alone. This car is not from out of state! We are locals, this car has never left the state. It states on the dry erase board they would give a printout of all the diagnostic results. We had already put it on our diagnostic. There are several codes and we will get to them, my daughter didn't know what to do, she thought this was some exotic part. The diagnostic reads that it needs a new brake kit on the passenger front side. They ripped me off, I want my money back.\nRhonda Cain\na day ago\nBrought car in for replacement of brake line. Needed it asap or would have waited for another day for family to install. One week later. Car is now being towed home. They said we're waiting on part. I found this part right away. They changed $114.00 for diagnostic. I wanted the putting out. They are Rip off, rude. At least the office gal. BBB NEXT\nResponse from the owner 2 hours ago\nRhonda we understand how frustrating it is to be without a vehicle when you need it right away. Unfortunately, since the make & model was over 20 years old it makes it more difficult to find the correct match.\nOnce we found it out of state we simply had to wait for it to arrive.\nObviously, we are sorry we could not meet your time schedule but we're happy you seem to have found a part and have solved your brake line issue.\nAll the best, Management
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April 2023 by Alexander Brovich
These guys did an excellent job and saved us a lot of money
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September 2022 by Marla Swanson
They have always done an excellent job and I can trust their professionalism. Very friendly and there are follow up phone calls.Services: Brakes
