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November 2023 by Mike Lucey
They did a good job solving an issue for me recently!
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October 2023 by Jill F.
So disappointed with the bank on Huxton drive. My twin 18 yr olds applied for credit cards the month they turned 18. They were eagerly awaiting this rite of passage. They secured it with $300 each. They were employed. The banker entered the application wrong labeling them a "politically exposed person". Every time they inquired on it they were misled and told it's still processing or it's being sent out tomorrow. Six months later, when they went away to the university and had to quit their jobs, they reapplied because their app was no longer in the system. They were rejected due to lack of income, despite having put up money, held hostage for 6 months, to secure it. Key Bank made the mistake and they should've made it good to maintain a positive relationship with long time customers. Epic mistake on their part!
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April 2023 by Ganga Chamlagain
One of the worst branch in the fort collins.Very unprofessional people working.they don’t care about any bad review.
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December 2022 by Kendora Lee
The particular location is the most unprofessional I and my Boyfriend have ever experience. If you bank with this location in particular proceed with caution. My Boyfriends problem with them is ongoing too, please see statement below."On June 23 2022 I deposited a $2500 check into my KeyBank account digitally. Initially, it said that the check would take up to 48hrs to deposit but then it was flagged as a fraudulent check. I was then told that it could take up to a week for the check to clear so I decided to do some food deliveries so I could have money. After I was done with my food deliveries, I found out that KeyBank had frozen my account and I didn't have access to the money I just earned. I went to the KeyBank in Fort Collins, Colorado on Drake Rd and asked the branch manager what was going on. She said she would just have to call the fraudulent department to lift the band.I asked if I could speak to the fraud department, explaining that this is costing me my livelihood, and she said "no", and that she "didn’t care". She never let me talk to the department and ask any questions myself.I told her that I didn't understand and that I felt like I was being discriminated against. That's when she said “that is because you are”. After that I just left. I made several calls to other KeyBank and was told they don't know what is happening and this is unheard of and that they would take care of it personally but I never heard back from them.So then I called the 1 800 line and was told that the note on my account said that I needed to get in contact with the fraudulent department at a local branch and confirm who I was in order to unfreeze my account. So I gave it a couple of days and went back up to the branch office. They called the fraud department and I was told that it would take ten days to unfreeze and clear the check. The check was from Wells Fargo so I went to Wells Fargo. I had them look at the check and they confirmed that the check was not fraudulent and they confirmed with KeyBank that it was a legitimate check.July 6 2022 I went to a branch location in Michigan and was told that my account was still frozen and there was nothing they could do because it was something that the branch in Fort Collins Colorado on Drake Rd did that is making this process harder. Again, they looked in the notes and confirmed that they did call Wells Fargo and Wells Fargo said it was legitimate and released the funds into the account, but I still don’t have access. They said it could take up to another week for the account to unfreeze. I am tired and confused and just want access to the funds in my account."
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November 2022 by Donna Darby
VERY POOR CUSTOMER SERVICE!!! I was told new credit card did NOT have transfer fee or high interest rates by female who booked appointment with "Ryan." He further agreed to these claims. They said I would have same day answer. After 5 days with no word, I called them back and was told card was approved. When card arrived, it had not a HUGE fee for transfer balance and a VERY high rate! I have called 5-10 times since then and no one answers the phone; I have left messages and no one returns the call. So, I will definitely NOT be activating my card. Sorry I wasted my time. Sad to see such unprofessional workers and management!
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October 2022 by Kaety Gertschitz
The customer service there is awful. My roommate and I had to make several phone calls and emails to understand what was going wrong with my account because no one there decided to tell me what was wrong. I thought everything was fine and then I email the banker we were working with that after 3 weeks I still hadn't recieved my credit or debit and that's when they chose to tell me what's going on. Btw it took my roommate a month to get his account set up and he didn't have any problems. I thought I fixed the problem because I did what I was asked to do and again 0 communication back to me. I emailed and emailed and emailed and my roommate made phone calls and it seemed like he was the only one getting answers. I told the banker that I need my account and told her when I was available for a phone call and she would keep telling me she will call and then never did. My roommate called again today and she said my account is shut down now and I need to fill out a form to get a paycheck for my money back which she said will take about a month. I highly dont reccomend coming to this bank. They blamed everything on me and my roommate and didn't take any accountability at all. Go to a different keybank that actually cares to fix problems and communicate because you are guaranteed not getting it here. I hate saying all of this because I'm usually a push over and don't complain a lot but this was completely a waste of time and energy and if I knew this would happen I would have gone somewhere else.
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October 2022 by Sara Katherine
What bank leaves their drive up OPEN signs ON and their payment tubes running when no one is there?I actually waited 5 to 10 minutes before hitting the CALL button as nobody had gotten back to me yet, because most of the time that's how long I wait for anybody to help me at this bank. They are SLOW.There are cars parked out front. The open signs were on. I would not have put my money in to the payment tube and my ID and my credit card if that hadn't been the case. Now I'm out all of that stuff for days because these guys are incompetent.As soon as I get my stuff back I'm changing to another bank. I've been putting it off for about a year and a half and it is beyond time.
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August 2022 by Sara Nova
What bank leaves their drive up OPEN signs ON and their payment tubes running when no one is there?I actually waited 5 to 10 minutes before hitting the CALL button as nobody had gotten back to me yet, because most of the time that's how long I wait for anybody to help me at this bank. They are SLOW.There are cars parked out front. The open signs were on. I would not have put my money in to the payment tube and my ID and my credit card if that hadn't been the case. Now I'm out all of that stuff for days because these guys are incompetent.As soon as I get my stuff back I'm changing to another bank. I've been putting it off for about a year and a half and it is beyond time.
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July 2022 by Georgia Wilson
If I could give this place zero stars I would. This particular location is the most unprofessional I and my Boyfriend have ever experience. If you bank with this location in particular proceed with caution. My Boyfriends problem with them is ongoing too, please see statement below."On June 23 2022 I deposited a $2500 check into my KeyBank account digitally. Initially, it said that the check would take up to 48hrs to deposit but then it was flagged as a fraudulent check. I was then told that it could take up to a week for the check to clear so I decided to do some food deliveries so I could have money. After I was done with my food deliveries, I found out that KeyBank had frozen my account and I didn't have access to the money I just earned. I went to the KeyBank in Fort Collins, Colorado on Drake Rd and asked the branch manager what was going on. She said she would just have to call the fraudulent department to lift the band.I asked if I could speak to the fraud department, explaining that this is costing me my livelihood, and she said "no", and that she "didn’t care". She never let me talk to the department and ask any questions myself.I told her that I didn't understand and that I felt like I was being discriminated against. That's when she said “that is because you are”. After that I just left. I made several calls to other KeyBank and was told they don't know what is happening and this is unheard of and that they would take care of it personally but I never heard back from them.So then I called the 1 800 line and was told that the note on my account said that I needed to get in contact with the fraudulent department at a local branch and confirm who I was in order to unfreeze my account. So I gave it a couple of days and went back up to the branch office. They called the fraud department and I was told that it would take ten days to unfreeze and clear the check. The check was from Wells Fargo so I went to Wells Fargo. I had them look at the check and they confirmed that the check was not fraudulent and they confirmed with KeyBank that it was a legitimate check.July 6 2022 I went to a branch location in Michigan and was told that my account was still frozen and there was nothing they could do because it was something that the branch in Fort Collins Colorado on Drake Rd did that is making this process harder. Again, they looked in the notes and confirmed that they did call Wells Fargo and Wells Fargo said it was legitimate and released the funds into the account, but I still don’t have access. They said it could take up to another week for the account to unfreeze. I am tired and confused and just want access to the funds in my account."
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July 2022 by Helen Bryant
Oh CelesteYou Need Customer Service Education! I called today to speak with Richard whom I hand just spoken with and you said he was on the other line, I had politely said I will holdShe Celeste said You will wait 10 MinutesI said that's Perfect, she paused I think she was shocked I was going to wait and HUNG UP ON ME
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July 2022 by Freddie Bryant
celeste and Richard both have bad breath.
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June 2022 by Mazin Al Hinai
Opened my account and didn't receive my promo, talked to them multiple times, manager keeps on insisting they told me things they never did and saying i'm calling to much even tho they barely answer or give clear information. Unprofessional and honestly the worst experience with them.
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January 2022 by Wilton Lyles
5 stars for Jesse Herrera at the Drake location of the Fort Collins KeyBank. We were ready to file for forgiveness on our PPP loan when I remembered how helpful Jesse had been previously. He was so helpful again and offered to fill out the forgiveness application with me right then and there. We got it done. Earlier, I'd called the indicated phone no. to find out more about the PPP loan forgiveness process and they didn't even know the simple answer to my question of how many months we had to file for forgiveness after the money was deposited into our KeyBank account.
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December 2021 by Johnathan Carlin
I went in today after being told I had a 7 day hold on my check. I obviously arrived very stressed and flustered and what I was greeted with was the best customer service experience I have ever received in my life. I was treated so professionally and the two employees who helped me(big thank you to Richard and Jesse) were the kindest men I've ever met and did everything in their power to help me. I've been a keybank customer for 3 years and I will gladly continue to use them for the years to come.
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December 2021 by Linda Stanley
My husband and I had a mix up at the bank. I called Jesse and he made phone calls and talked to people for two days until he found answers for us! He even called after business hours the second day to let us know what he found out! We then went to the branch for his help in filling out paperwork. Jesse was so kind and walked us through everything!!! He’s amazing and we feel comfortable turning to him with any banking needs or problems!!!