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January 2025 by M M
Very bad experiences (plural). Multiple times. A couple concerns were dealt with over a 3 month period. Other concerns were never addressed. Took my business and personal accounts to another bank where I was appreciated.
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March 2024 by Hannah Basham
This is my favorite KeyBank branch! They are always so kind and professional. Tony was especially nice and really went above and beyond to help me when I had an issue. Thank you Tony!!
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January 2024 by Judith Santos
I was discriminated just because I'm Hispanic with money .
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January 2023 by Jose Hernandez
I mostly trust Jairo he explained things better and he’s super honest
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December 2022 by Anonymous 1997
I mostly trust Jairo he explained things better and he’s super honest
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December 2022 by Mary Ward
Satisfied doesn't begin to describe my experience at this branch! I've been working with RJ for the last 8 months and recently utilized him for a car loan. RJ and the Key Team offer knowledgeable and personalized banking. If you're looking to build a relationship with your bank - please pay RJ a visit! Thanks RJ - you ROCK!!!
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November 2022 by Lonae Cooper
Great people work there Dpecial thanks to RJ
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November 2022 by Mary Rutledge Ward
Satisfied doesn't begin to describe my experience at this branch! I've been working with RJ for the last 8 months and recently utilized him for a car loan. RJ and the Key Team offer knowledgeable and personalized banking. If you're looking to build a relationship with your bank - please pay RJ a visit! Thanks RJ - you ROCK!!!
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March 2022 by Teri Knowlton
Never answer the phone, very irritating
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September 2021 by Beka Barry
No tellers??? What bank does not have tellers? Thanks for being incredibly inconvenient and thoughtless in customer service……
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September 2021 by Mitzi N Beka
No tellers??? What bank does not have tellers? Thanks for being incredibly inconvenient and thoughtless in customer service……
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April 2021 by Jason RC
Horrible customer service!
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February 2021 by Jordan fultz
Was helped earlier today even though i came in 10 minutes before closing time, i hate when people do that, this super sweet and very helpful teller her name on my receipt is Manriya, helped me no problem really kind and solved my issue quickly. Keep up the good work and thank you!
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July 2020 by Kingsya Omega
Wow. People are really taking out there frustrations on banks! I have been with this branch and come every week for deposits and other things. I can at least vouch for their customer service and friendliness. The whole team here at the down town branch are great. Sometimes busy. Sometimes understaffed maybe due to every businesses challenge of staffing according to anticipated traffic. But I have really enjoyed banking with Key bank and using this branch!!
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June 2020 by Cathleen McCabe (Catalina Firefly)
Key bank ATM took my over 300$ cash deposit with my debit card. Didn’t deposit it into my account, gave my card back with no receipt. It’s been several days and they have still not credited my account. The reason I even use the ATM is because the staff at the Drake branch are so rude and condescending I don’t want to deal with them. Will be closing my account and I will never recommend KEY Bank.
