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August 2023 by Kathy W.
Our flooring is absolutely beautiful.... Jose our installer led a team that was hard working, punctual and exceeded our expectations. He said he would get it done in the time frame and worked 14 hours on the final day to complete the task. it was the complete house and he worked around three cats, one dog and two teenagers. We are very happy!
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June 2023 by Kandy Wise
We always have quick and kind responses to our needs. We are grateful that we are treated so kindly as a small needs customer. We love doing business with LL Flooring!
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March 2023 by Erik Nelson
Helpful staff and good products at a reasonable price. Very easy to work with. I would recommend LLFlooring
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February 2023 by Jax Amos
I wish I could give no stars instead of even 1. Dishonest and crooks. Home office is a joke and never called after Chad and his team tried to rip me off and say I had to pay more for installation for stairs. LL Flooring used to be Lumber Liquidators wonder why they had to change their name but now I know why. Don’t go there!!!!!! Customer service all around blows and I reported your sorry company to the BBB.
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February 2023 by Becka Ashcraft
It was easy and the store associates were very helpful, communicative and prompt in getting me what I needed.
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December 2022 by Dana Good
We bought our LVT from LL Flooring and couldn't be happier! Great service from the beginning. We built a new house and this flooring looks perfect. Exactly what we were looking for. Thanks for making our home look great!
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December 2022 by Dana G.
We love our new LVT flooring! It looks like real wood and is the highlight of our new home. It is exactly what we were looking for.
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September 2022 by David Harris
I ordered my flooring after visiting the website and finding my color choice.I called the FT. Collins store and spoke with Chad. He was extremely helpful in searching for enough flooring for me. He had some in the Ft. Collins store and found the remainder of my flooring in the Thornton store. Both stores checked the condition and quality of the bundles before I purchased and picked up because I was driving to Colorado from Rawlins ,Wy. I Highly recommend working with Chad regarding your future flooring needs if in Ft. Collins and the Thornton store if in the Denver area .I will use them again with any future flooring needs that I have.
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September 2022 by Riki Nees
Got our flooring from these guys the last 3 floors we have done! Chad got our order pulled quickly for a same day pick up and was able to order our finishing prices quickly for a nice seamless process!!
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August 2022 by Nick Turner Fly Fishing
I called prior to coming in to make sure that lumber liquidators LL Flooring had the butcher block slab in stock that I requested in the week prior. I called on my way to verify that the block was ready for pick up. There was some confusion initially but i was reassured that it was there. I arrived to find that it was not the correct speciecies. When I expressed my frustration about the situation the manager ordered me to come speak with him in the back like some child to be scolded. I quickly let him know that would not be necessary and I will take my business elsewher. Unprofessional and unwilling to be accountable. Take your business elsewhere.
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December 2021 by Brandon G.
It took a long time to finish this project. Covid created some set backs with shipping initially. Also one of the teams that started the job did some work on the floor that needed to be redone which was completed by a separate team that did great. Despite some initial difficulties and the need to redo something one time, the end result was perfect. We were ultimately very happy with the end result. It is important that you communicate with the store and their flooring contractors(Flawless Flooring is what we had here) to get what you want but the woodwork done by flawless flooring was ultimately amazing. Also the deal we got was great for the quality of the wood that we bought. We are both very happy. Everyone is pretty responsive despite busy schedules. They will try to help you and be flexible for the most part. I worked with Dimitri at this location on the (LL) and Daniel/Artem on the Flawless Flooring side. Daniel was very responsive and even came out with his team to ensure quality. Our worker team was a 3 man team lead by Saul who performed marvelously and was very kind and respectful making sure that everything looked great along the way.
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December 2021 by Nadiya M.
The sales people seem attentive and very professional when you select and buy flooring, but when things go sideways, they will not return your calls, will refuse to honor warranty that they promised to uphold, etc. The sales people up sold us on multiple products that would "ensure that our installation of the specific flooring will be under warranty". We went with a third party installer, he did everything by the book, exactly how Lumber Liquidators explained, with the specific products (that were up sold to us) that they recommended. The flooring was coupling right out of a box (we had it acclimate for over 5 months, so it was an issue with flooring). LL staff said that upon install, the issue will resolve. Once installed, the floors coupled, and became unusable. Like hundred of small half-pipes in the ski resort... LL promised to make it right on the store level, but then had us send our flooring for testing multiple times, and refused to do anything afterwards. They sent an in-home assessor, and although assessor said it was not our fault, his hands were tied, as only corporate can make decision, not he (a third-party contractor). Of course, our claim got denied. We are left with filing a lawsuit against them to recover the cost of flooring, installation and the demo of the failed flooring. We work with Home Depot on a regular basis in the course of our business trade, and should have gone with them and their product for our personal flooring choice. Beware - LL will NOT care about any issues that you are BOUND to have with your flooring!
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April 2021 by Barry Harding
Had the pleasure of working with Bill and Drew and I was extremely impressed with these two young men. Both were very knowledgeable, helpful, and honest. I especially respect and appreciate everything Drew has done for my family. He has definitely gone above and beyond his normal duties of a store manager and made our visit and purchase more relaxing, less stressful, and actually enjoyable. Therefore, I would like to give a thousand thanks to Drew for everything.
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April 2021 by Robin Bachelet
I had a fantastic experience with LL. Great customer service. Install went very well. Love the finished product. Pricing- the best I found.Thank you
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February 2021 by Richelle Greenwood
Excellent service, no hassle, quality products for reasonable price. Staff is knowledgeable, helpful and friendly. Get your flooring here and you will not be disappointed.
