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May 2025 by Jonathan Valenzuela
Brandon continues to reach out to me with different phone numbers after I told him he got the wrong number I will be reporting this to NCIS
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August 2024 by Adam Kissinger
Napoleon was both knowledgeable and patient as he explained my options after being involved in an accident caused by an uninsured driver. He answered all of my questions and provided me with my best options. Thanks again.
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March 2024 by Zack Sanchez
Known agent Nap for awhile, most knowledgeable personal firm around. Highly recommend his services for all your insurance needs!
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February 2024 by Scott Thomason
Napoleon is the best insurance agent. He and his team are always so helpful and prompt with answers to my questions.
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September 2023 by Lauren Pontbriand
My husband's previous agent made a confusing mess of his car insurance. Once we were able to figure out and explain what had happened to Jennifer, she had it fixed and a new policy ready for him the same day. She saved us a ton of trouble dealing and was polite, professional, and proactive through the whole mess.
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August 2023 by Tai Johnson
The person who assisted me was very rude and cold. Spoke in past tense to me about "what I should've done" when I reported my claim, after I went through something terrible. Outside the point, they of course found a way to deny my claim. Actually the 2nd time I've needed their help and found no resolution. Main issue is the rudeness coming from one of the agents there. Rates are high, I would never recommend this agency for any kind of policy.
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June 2023 by Amelie Dampier
The staff here are absolutely wonderful, they’re so kind and helpful. I haven’t had one bad experience here. Unfortunately my insurance was very high once I got a new car so I had to switch over to a different place. Although I’m switching over I need to share how great my experience was here. You just can’t beat this kind, caring, and secure treatment. Thank you for everything!
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September 2022 by jon cohen
Nap is the best. Give him a call if you are looking for insurance
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August 2022 by Carl F.
I love State Farm. All of my insurance is with them back in Hawaii. So of course I want to go with them for my son's Renter's Insurance. (Grad school at CSU). They were extremely helpful in setting it up for us! I recommend them!
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March 2022 by Trisha M.
Spare yourself the emotional distress and obtain your insurance with anyone else. I'm not sure how people in this office can be so flippant about obtaining a rental car but for me it was a time sensitive issue vital to my livelihood. I'm a single mom who works at 6am. The behavior of the individuals in this office was disappointing and by the end of this ordeal, uncalled for. I'm not sure what happened to common decency, but it saddens me I served my country so people like this could have the freedom to treat people in such a way. I began calling for a rental car at 7:15am. After numerous calls and misinformation, I ended my day at 4pm crying on the phone in Hertz after Adrienne Gibson yelled at me, dismissed me, and left me on the line with a claims representative. Please don't utilize State Farm, especially this local agent for insurance. I wouldn't wish this experience on anyone. UPDATE: I didn't get a single communication from Napoleon Gibson until I left a review on Facebook.
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March 2022 by Trish Major
Spare yourself the emotional distress and obtain your insurance with anyone else.
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May 2021 by Abigayle Gore
Best State Farm office in town!! Family owned, stellar service, always there to answer my questions. Extremely happy that I chose this office when I moved to Ft Collins 4 years ago. Highly recommend!!
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November 2020 by j w
We’ve been with Napoleon’s agency for 7-8 years. I did leave for a ‘broker agency’ 12 months ago but missed with personal service and friends & family service his office always provided so came right back. They are always there for what ever we need.Highly recommend Agent Nap!
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September 2020 by Tyler
This is an excellent office with friendly staff!
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September 2020 by Sue Unkenholz
I have had to call the office to get advice a number of times even when I'm not submitting a claim. They are always so friendly, responsive and knowledgeable. We are thrilled to be insured through Napoleon Gibson's office! -- Sue
