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November 2023 by Suzanne S.
I went into the Fort Collins once upon a child today just to look around. I bought a game and a pair of boots and I have to agree with the other reviews; the staff is rude for no apparent reason. Very strange...
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November 2023 by Veronica Trujillo
I have a bag of clothes from my kids to sell to them they said they would take them and when I get there they can’t cause of smell and to go wash it bring it back when I wash all of them before I did this but they are willing to keep them still.!
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October 2023 by Ciara Penry
Today's experience was very frustrating. I was the 3rd person in the store this morning to sell stuff. I figured it wouldn't take more than 30 minutes because this is what I'm accustomed to at the Greeley location. My young kids and I did as much looking around as we could and after an hour my stuff hadn't even been touched. We went to a park and came back an hour later and they were just starting to look through my stuff. The board showed roughly 8-10 people that they had finished buying their stuff. Another person came in while we were waiting with a few items and they instantly started working on their stuff before finishing mine. Regardless of how many items a person brings in, they should go to the back of the line. It's not at all fair to those who were there when the store opened. This store is not considerate of people's time. Not everyone who comes in lives up the street and can wait all day to pick up something that by "store policy" has to be picked up today. I won't be coming back to this location. Positive thing, my son got a fireman hat that he loves!
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October 2023 by Dru Dru
Adalee gave us the best customer service during such a busy shift this morning. We were very grateful to be taken care of by someone who was so thoughtful and down to earth. Please give her a raise!!!
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September 2023 by Jeff Schumacher
We called ahead and asked if they had baby walkers. They said yes they have a bunch. Wow that was an understatement! They have tons of baby walkers!! Lots of strollers and clothes and toys and books!
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September 2023 by Heather Romero
Found them to be very busy, but also helpful, friendly and fair. Told me they donate to 6.8 so I’m comfortable leaving what they didn’t take. The wait for my buy was very long, but I expected that from the majority of negative reviews complaining of such. I think if you go in expecting a long wait, you’ll probably find the service to be friendly.
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September 2023 by Kaiti Jones
Selling here is a waste of time. It took them 5 hours to get to my bin of clothes for them to only accept a few items. I live in Wellington and waited around in town for the text that they were done. Then, when I'm trying to check out, they send me to to the cashier and she can't answer any questions about why my items were or weren't accepted. What a giant waste of time.
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September 2023 by J Hoth
Wanted to share my experience about trying to sell my items here, I took one bin of items in a few weeks back. I was told around 2/2.5 hours because there were others ahead of me, but as the day progressed, hours had passed and they still hadn’t looked through my bin. I live in Windsor so was trying to avoid coming back in the evening but I was at the 5 hour mark so I gave up and got my bin that still hadn’t been looked through. I almost wonder if people get so fed up (like me) that they leave their belongings because it takes so long to get them processed and then OUAC ends up “donating” them. Both gals had zero customer service skills and seemed to careless about my time that was wasted! I then went to the Greeley location about the same time, with the same bin of clothes and it took them about 30 minutes. The staff are always pleasant and the experience is always great, save your time that it would take to get your stuff processed at the FoCo location and go to Greeley. :)
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August 2023 by Stephanie Stall
I took one bag of stuff in a few weeks ago. I was told it would be 45 minutes so I waited around for the employees to go through my stuff. After about an hour and a half I went up to ask the status and was told it would be another 45 minutes. I reminded them that I was told that when I walked in. The employee said they would start it now. I explained I was headed out of town and asked if I could pick up next day since they forgot to work on mine and they refused. I took my belongings and left. Zero customer service skills with these folks! I then went to the Greeley store with the same bag of stuff and it took them about 20 minutes. The staff was pleasant and the experience was much better.I thought I would give Fort Collins another chance so I went today and dropped my items off at 1:10. It is now 6:45 and I was just told that my stuff won’t be ready for another hour!!! The customer is expected to be back before closing but they don’t finish the stuff till closing. There is still no customer service. I walked through the store for an hour and not one person acknowledged me. I have been coming to this store to buy and sell since I worked here in 2006. This is the last time I will use this store.
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August 2023 by Steph S.
I took one bag of stuff in a few weeks ago. I was told it would be 45 minutes so I waited around for the employees to go through my stuff. After about an hour and a half I went up to ask the status and was told it would be another 45 minutes. I reminded them that I was told that when I walked in. The employee said they would start it now. I explained I was headed out of town and asked if I could pick up next day since they forgot to work on mine and they refused. I took my belongings and left. Zero customer service skills with these folks! I then went to the Greeley store with the same bag of stuff and it took them about 20 minutes. The staff was pleasant and the experience was much better. I thought I would give Fort Collins another chance so I went today and dropped my items off at 1:10. It is now 6:45 and I was just told that my stuff won't be ready for another hour!!! The customer is expected to be back before closing but they don't finish the stuff till closing. There is still no customer service. I walked through the store for an hour and not one person acknowledged me. I have been coming to this store to buy and sell since I worked here in 2006. This is the last time I will use this store.
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July 2023 by Jasmine Haynes
I tried taking clothes here and the staff was extremely rude from the very start! All of them were just standing around and watched me struggle to bring in a cart with boxes of clothes, then waited until I was putting them on the counter and trying to make small talk to refuse to take my items because it was 15 minutes after their "cut off" time, even though the sign on the door said they were still taking clothes. When I asked them if they could please make an exception as I live across the city and don't drive plus I'm disabled and physically unable to come back the rudest of them all says, "usually people call in and come in the mornings for drop off so try that" (as she takes down the clothes sign.) No one offered to help me out. No one offered any solution other than "come back later" I was so hurt by the lack of empathy and care. Not only was that hurtful and embarrassing, my son felt rejected because, in his words, "the store didn't want my clothes mom, so now I cant get extra money for my games." I don't think I will ever recommend this place again and I hope your staff gets an attitude adjustment or atleast realizes they can't just treat people shity because they are being lazy and don't want to actually do their job, and if they are overwhelmed a simple, "I apologize our sign is still up we actually stop taking clothes at this time and i can't take these items, here is a 10 percent off for your troubles and we truly hope you come back, would you like assistance out or is there anything else I can do for you instead?" If you are not taking clothes after certain times it needs to be honored if your staff messes up and doesn't take down signs or properly communicate with customers. The customer shouldn't be made out to feel stupid and less than because of your staffs mistakes.
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June 2023 by Kelly Brown
I never knew about this place until yesterday when I was in a rush to find a white dress for our baby. I didn't believe that I could find 2 perfect dresses for our daughters with a wonderful price. I'm so happy ❤️You can find a lot of things for your children in here. I will come back to check it out again. The employees were very nice too. Thanks!
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June 2023 by Yesenia Saenz
Came into your location today because I received an email saying your were running a sale this weekend . All to be told your marking dates that have been sent via email have been incorrect and this sale is not until the following weekend. .They also mentioned the prior sale ran also had incorrect dates sent out via email . I drove 20+ miles to take advantage of the sale via email marketing all to be told the information is incorrect and they would not honor the sale even when showed the email sent with the dates .Also the way it was told was very rude with lots of attitude by your girl running the register Bridget .Pretty disappointed in the service all around . I’m a frequent buyer at this location . I’m not sure if I want to return given the rude experience.
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April 2023 by Emily Rash
The staff here was extremely friendly!! They worked extremely hard for me to get a pac n play to close. and then helped me carry it to the car. Sara and Gretchen were so very kind!! Would definitely come back to this location again. This was my first time here and it was an amazing experience. I’ve been to other places before but this one beats all the others. Definitely recommend coming here!!
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April 2023 by Blanca Rosa
Very Extremely upset at the staff. My first time going in trying to sell my baby stuff, not only was the staff rude but very unkind. The way they looked at me as if they were judging me right as I walked in. I had to break down my bouncy chair, bassinet and swinging chair. So it could fit into my car. Right away two ladies came up and stood around my stuff and said you’re gunna have to put this all together, before we can take look at it. Of course I was gunna put it together ??♀️. Not only did they stand around and stare at me but didn’t even offer to open the door while bringing my stuff in or ask to help in any way they could. So there I am putting it together. One of the rude ladies saw a blue soap stain and says no they will not be able to take the swing chair. So I put the chair to the side. I Start put together the bassinet and tummy time play set. After about 20min. Two other ladies are pricing my stuff and start whispering to each other. After they stop, one lady says you can go to cash area. They ring me up and only offer me 15$ for my two things. All that for 15$ like wow. What a rip off. I will never go back ever again. Those three ladies shouldn’t be in customer service. No manners no kindness. Just straight face rudeness
