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June 2024 by Lacey Croy
Orchidee helped with my wedding hair and makeup and did a stellar job at both. The ladies absolutely nailed my vision, were so pleasant to talk to and be around, and just all around professionals. I completely trusted them and they delivered. I would highly recommend!
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May 2024 by Katelyn Kness
I recently had a very disappointing experience with Stephanie, the owner of Orchidee Spa and Salon, and feel compelled to warn others about their lack of transparency and poor customer service. I requested subtle partial highlights and long layers, but my stylist did minimal trimming and the color was off. Despite expressing initial gratitude, I was shocked by the $180 charge at checkout. Stephanie's dismissive response to my cost-related questions made me uncomfortable, so I paid the bill and decided to address it later. The next day, I learned that I was charged extra for the stylist's experience and a custom color, neither of which were clearly communicated upfront.
When I contacted Stephanie to express my dissatisfaction and confusion, her emails were unprofessional and patronizing. She dismissed my concerns and insisted I had received fair service. Additionally, my appointment I initiated for color correction was abruptly cancelled without explanation, this put me in a situation were I had to demand a full refund because the salon showed me they had no intention of fixing my hair. After much back and forth, she reluctantly issued a full refund, calling the situation "a huge headache." My overall experience was far from the "top of the line" service Stephanie claimed. I strongly advise the owner to prioritize transparent pricing, honor appointments, and handle complaints with compassion to truly provide a worthwhile customer experience.
I added a picture to compare the inspiration photo (right) that I showed the stylist and the actual outcome (left).
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March 2024 by Shelby Cunningham
I was greeted with warm smiles and the salon has a welcoming atmosphere! Not only did I leave the salon with a stunning new haircut, but I also felt pampered and cared for.
I cannot recommend this hair salon enough. Whether you're looking for a simple trim or a complete transformation, you can trust that the stylists here will exceed your expectations.
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October 2023 by Courtney Hubrecht
Kelsey is amazing!!! She is so dedicated to her clients and a pleasure to work with. Thank you for your patience, kindness, and talent with regards to hair coloring and hair health education, Kelsey! My hair and I are grateful for you. :)
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September 2023 by jennifer rutherford
I love this place. Clean, classy and welcoming. Very professional and friendly staff.
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August 2023 by Lydia Lake
This place is a hidden gem! I have always struggled to get a haircut that isn’t overpriced but still good quality and this was exactly that. Stylist did exactly as I asked. She was super professional but still friendly and chatty. She was great and a haircut, wash, and style for only 45$ for my long thick hair was amazing! Will come back for sure
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July 2023 by Reina Troxel
The environment was so fun and friendly. I was offered drinks and was asked if I was okay every so often which is nice. Cierra did my hair so beautifully I am absolutely in love ❤️ definitely coming back!!
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June 2023 by Sadie Rogers
What a cute and cozy salon! I loved the vibe as soon as walked in. Ciera was able to give me a WONDERFUL haircut on mother's day. She had a special where I got tinsel with a haircut. I'm not one to go outside my norm, but Ciera helped me make a decision that I was very happy with! The tinsel lasted a whole month which is longer than I expected. I am so happy I went here and definitely will be returning to Ciera for my future haircuts!Service: Haircut
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May 2023 by Jennifer Townson
First time here today! I have never been so relaxed having my eyebrows waxed! Jill is very good at what she does! (I'll be back for that facial!) Had a cut and color with Kelsey, FANTASTIC JOB!! My color was perfect, and she did a phenomenal pixie cut! The salon is beautiful, clean, and every person there was very nice and extremely welcoming. I will definitely be back!Services: Waxing
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October 2022 by Don Rainwater
Great job on the wife's hair. She will be returning. She was very happy.Service: Haircut
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October 2022 by Jen Hartmann
I had a great experience with this salon! I'm not local to Fort Collins and found them online while looking for hair/makeup services for my wedding. I worked with Morgan to schedule a trial and day of services. She answered all my questions and made scheduling a breeze.I came into the salon for my trial. Everyone was very friendly and Paige did a great job.For my day of services Paige came to my hotel room. She arrived early which was great so I didn't have to stress! She did an even better job on my hair and makeup and I absolutely loved my wedding day look. And she is fun to chat with!Services: Bridal services
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July 2022 by Ashley Kettering
Suzanna is amazing!
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June 2022 by emma post
Abby did an amazing job on my hair! It was my first time into the salon and I was thoroughly impressed. She was personable and listened to all of my requests. Will definitely be coming back!Service: Haircut
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June 2022 by Lacii Wagner
Paige is amazing. I’ve been blonde for 20 years and she is by far the best colorist I’ve ever been to. The salon is calm, inviting, and comfortable. I can’t recommend Paige and Orchidée enough!Services: Haircut
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April 2022 by Emily Welsh
I visited the salon for the first time today and saw Susanna and she did an amazing job!! She was able to fix my old self done bleach highlights and she put the perfect color over them to mellow everything out. Also, it was not too crazy expensive like a lot of other salons out there. She was very nice and I will definitely go back to her again! Thank you Orchidee!Services: Haircut
