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November 2023 by Ariella W.
I love banking at canvas. I normally go to the branch on drake. But I did drop in to visit this branch to ask some questions and also pick up a debit card. I needed a new one and my normal branches machine was down. Staff was friendly and fast. They got my questions answered and also quickly got me a new card. Was happy with the standard service i am used to getting.
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July 2023 by Fresco Flores
If I could give 0 stars I would! Waited 20 minutes of my 30 minute break in the drive thru just to have to ask for all my stuff back so I wouldn't be late to work! They sent it back to me SOOOOO FAST, if only they could've done their job as quick as it took them TO NOT DO IT!
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July 2023 by Ron Sommer
Employees very friendly not impressed by remodel no longer feels like a business too casual will go to other branches that feel like a business
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December 2022 by Joshua Fox
Needed a new debit card, they told me no appointment necessary and it would take less than 5 minutes. I just sat in the lobby for 40 minutes, only for them to come out and tell me they can't make one at all. Don't waste your time at this branch. Go somewhere else.
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September 2022 by Stan R.
This credit union sucks! Always some issues with the website or the ATM etc. The main offices are not open 24/7. Good luck trying to resolve a problem if it's not m-f 9-5. The whole system is down as in no online banking or ATM use or even branch operations that's why I'm giving this review. Always something at this craptastic credit union. Go somewhere else this place blows.
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September 2022 by Martin H.
This credit union sucks! Always some issues with the website or the ATM etc. The main offices are not open 24/7. Good luck trying to resolve a problem if it's not m-f 9-5. The whole system is down as in no online banking or ATM use or even branch operations that's why I'm giving this review. Always something at this craptastic credit union. Go somewhere else this place blows.
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June 2022 by Zack Brown
Very nice staff, but seem to be lacking experience. I went in to resolve issues I was having since my previous credit union merged with Canvas and my debit card was reclaimed but I never received a new one. This was extremely frustrating as I was planning on traveling and NEED access to my bank account. The staff at this branch assisted me in getting a new one and said everything was good to go, the process is "that easy". The gentleman assisting me using the computer seemed pretty unconfident in the process but other staff members were very reassuring and made me feel comfortable. It turns out the pin I set at the branch did NOT get set to my debit card so I now have a worthless piece of plastic and no way of accessing my money except through credit. The only way of resolving this is to "simply check in with your local branch and get it fixed". Unfortunately, it seems this merge will force me to find another bank since not being able to have control over my cards WITHOUT having to have immediate access to a branch is unacceptable. Again, the staff was extremely polite here, but Canvas really messed up their merge process and lack adequate control over your cards
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June 2022 by Stephie
Worst car loan place. I would never use them again. Ever time I call I get a different answer from a service person. They only give you one skip a year and have nothing in place if you are having trouble paying past this during COVID.
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November 2021 by Dani Z.
Attempted violation of our financial right to privacy. I do not recommend saving your money at Canvas Credit Union. To make a long story short, I had the displeasure of dealing a few times with the same teller Kim at Boardwalk Branch when trying to deposit some very small monthly checks and withdraw a bit of cash. She shows a rude attitude, does not actually care about timely and professional service. Furthermore, we noticed a pattern and practice trying to violate our financial right to privacy asking questions about the type of investments, and name of the financial institutions we are members of. We have been treated as if we were some sort of scammers. Of course, we tried to complain to the assistant branch leader Brooke Shurigar with no avail. We also filed a complaint the same day with Caleigh a higher up manager. Caleigh apologized for the situation, was not able to reply to some of our straight questions, but promised that a director from their team will contact us. So far, nobody from the Canvas Credit Union contacted us to follow up and address our concerns. In our opinion this Canvas Credit Union is NOT a customer focused financial institution.
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November 2021 by Marissa Nelson
Always nice people that work here, but if you need to use the drive through, plan for a 30 minute visit. The drive through and even inside services, take SO LONG every single time I go. Perhaps it’s just a staff shortage.
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October 2021 by Gloria Branch
The very best credit union. Mason went above and beyond taking care of my most stressful day. I needed to transfer funds from a personal account to my Canvas Credit Union business account I needed to make a transfer within a time frame. Mason kept me calm and handled the whole situation like professional. I will always be grateful to him. I will always be loyal to Canvas Credit Union.Go into Canvas Credit Union on Boardwalk in Fort Collins and tell Mason he's awesome
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October 2021 by Natasha Johnson
This bank is worthless. We are a small business and Everytime we come in with a check and try to get them to put it in our account they give is a hard time about it. When we open our account they told us it would only be for the first year it has been 3 years now
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September 2021 by TUYEN DIEP
I went there to deposit my check this morning, the person who helped was very unprofessional. She told me to wait a minute then never showed up or communicated with me. 5 Mins later, another person told me do this and that which I already completed, and I just needed someone to tell me its ok to send my stuffs to them. This person started blaming me because I didn’t fill down the forms or bla bla and I told her I did! I have done this 100 times.I’m very unhappy with the way these people handle this situation, no sorry just blaming their client. Very unprofessional. I’m wondering how they get trained!?
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November 2020 by John Markman
Always friendly and efficient. The cash they have always works wherever I spend it?
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October 2020 by Eric R
*Updated*Original: I needed a loan for an older truck and they drug it on for 6 days past when they told me I would hear something. I called each day and spoke to someone rude each time. I was nice and cordial for each call even though this was super irritating as I'm trying to do repairs to my house and need a truck. I also was just approved for almost a 300k house loan at another bank and just was approved for a $5000 credit line at home depot. I have a $300 charge off from almost 5 years ago on my credit and that's my reason for denial. This would NEVER have happened at PSCU. I will be moving to a different credit union ASAP.Update:They called, offered to give the loan. I took the loan and was able to do my repairs on my home. I appreciate the fix as this came down to the wire. Still really too close of a call in my opinion. Hopefully my next interaction and need will be handled better.
