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October 2023 by Patti Scavo
Great people there to helpLove they have a service to take you to errands while your car is being servicedThrough mechanics . They actually show u a video of your car inspection
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October 2022 by Alan D
0 stars would be more accurate. Worthless. 1st time they didn't do everything we asked for. The second time we dropped off the car the night before, so they would have all day to work on it. By 3:30 PM they hadn't called, so we called them. Nothing had been done, NOTHING! Ken Garff destroyed what was once a respected dealership and service department.
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January 2022 by Sheri Mathe
It was quick and Mario was very helpful
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August 2021 by Michael Frasso
2 hrs to put a license plate on the front of my car. 6 hrs for general inspection. 2 hr wait for the shuttle. This is all with an appointment scheduled for 8am. Final result was fine, prompting 2 stars instead of 1. Just expect to wait. All day.
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March 2021 by Dom H
I cannot recommend this dealer at all. Similar to other reviews posted here and elsewhere, we were sold a used car "from the lot". Our salesman Geordon W***** (and the son of the general manager Jack W*****) assured us that every car sold from the lot has undergone a thorough mechanical inspection and has no known defects. After one month and about 350 miles of driving, the issues started: replace engine oil cooler, replace DPF, fix oil leaks, replace turbocharger, replace valve cover gaskets, replace glow plugs, ... On top of the purchase price of $18,800 + taxes we spent about $13,000 for repairs. At least half of them should have been done by Spradley Barr (SB hereafter) before even considering selling a truck with "no known mechanical issues". On top of that, the truck was sold without providing us with an emissions certificate at the time of sale (required for Diesel vehicles) and the title was issued to us too late (nearly 60 days after the purchase; this was because they didn't even have the title at the time of sale, as the investigation by the Colorado Auto Industry Division AID showed - SB received a violation notice for the late title). To make matters worse, SB showed its worst side when we contacted them for the emissions certificate and for asking whether there is anything they could do to help with these costly repairs. Upon my first call, I did not even get to ask about any of this, since Jack W***** interrupted me rudely several times and then simply hung up! I have witnesses for this call, one of them being the manager of the car mechanic shop that fixed our truck. He was perplexed by the behavior of Jack W*****. Follow-up calls were left unanswered, same for messages left with the receptionist etc. We thus had to resort to legal ways to force the dealer to unwind the sale or provide us with those documents, and it was only at that time that they sent us a copy of the emissions certificate. Confronted with this fact by the criminal investigator of the AID, they simply said that the certificate must have been in the sales documents and that it doesn't matter whether I initialed receiving the certificate or not (I didn't). In short, stay away as far as you can, especially when you are buying a used vehicle. If you really want to have a vehicle from their log, then do so only if the vehicle comes with a bullet-proof warranty that protects you and your money.
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December 2020 by Zoe Z.
I purchased my vehicle two years ago with the extended warranty they offered. After my breaks went out in the first three months of purchase, they stated the warranty wouldn't honor this. After a long battle, the company agreed to make it right and fix my breaks as I hadn't even put 100,000 miles on my vehicle. In December 2019, I noticed a small tear in starting in my driver seat and had Kristoph start the process to get the tear repaired with my warranty. In June 2020, Allen serviced my car and I again brought up the tear on the seat. He again took picutres and stated he would work with the warranty company to get it fixed. On 11/12/20 I again took my car in to to be serviced, (another $1000.00 fix even with the warranty) but again, spoke to Kristoph about the tear in my seat. He again came out took pictures and said he would file it. On 11/25/20 I hadn't heard from anyone, so I called Spradley Barr to have Kristoph tell me they denied my claim but "he didn't know why". So I called the warranty company and they stated the tear was too large to repair per our agreement. Well yes, AFTER A YEAR of having to sit in my seat every day to drive my car, the tear has expanded. When I explained to them my situation this was there response, "On 12/15/19 Kristoph opened the complaint but never did any of the paperwork or submitted the pictures. In June, Allen NEVER filed or opened a complaint." On 11/30 I then called Kristoph back to tell him he dropped the ball, and that Spradley Barr really needs to make this right as I pay $30 a month for a warranty that has gotten me a couple oil changes and tire rotations - total joke. Kristoph said he would talk to his supervisor and figure out how they could make it right. On 12/3 I had to call back again and tried to speak to Terri. The girl helping me said Terri was at lunch, and she would make sure he would get back to me right away. I asked when to expect his call and she said no later than 2 pm on 12/3, it is not 12/5 and I haven't heard from anyone. All I want is the seat fixed or my money back on my warranty and I will pay out right for my oil changes. I cannot stress this enough, NEVER EVER use Spradley Barr in Fort Collins. They are hands down the worst dealership I have dealt with (I've had ******, ****, ** - all phenomenal). They have no sense of customer service and I don't think anyone there has an honest bone in their body.
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November 2020 by Sean Kennedy
Straight up, do not take your car here!! I took my Subaru Legacy here in the past for a free oil change that I had as part of a purchase contract with Spradley Barr, and the mechanics drained my transmission fluid in the process of changing the oil, didn't notice somehow (!!), and returned my car to me. Needless to say, I ruined my transmission within a day, and it took them over a month for them to find a replacement transmission.My few interactions with the mechanics there since have not won back any confidence that they might have basic competency with Subarus, and I no longer feel comfortable reaping the value of the free oil changes in my purchase contract for fear that they'll make unnecessary repairs or damage my car again. If there was a way to rate less than one star, I would. Just disgraceful.
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July 2020 by Ashley Morgan
Very friendly but.... I have a 3.5 eco boost F-150 and after the oil change the oil catch tray was not cleaned out. As a result I now have oil spots on my drive that is only 6 months old.
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December 2019 by Ryan W
Still the worst most immoral people I have ever dealt with.. I continue to tell my customers about how shady this dealership is and how immoral the people that work/own this dealership is. I have not forgot. Update!!!! In response to your reply!!!! You have proven to me that you care nothing about the customer and only about the few thousand you can make off of us! Your deakership completely took advantage of my already horrible situation and didn’t bat an eye to screw me on financing! How bout you cut me a check for the 3500 because I have your finance manager Scott on audio recording flat out lying to us about the interest rate! It’s RECORDED that he said it’s your mistake and you will be able to get the 3.99% for us from one of the first 2 banks you had asked for financing through!!! You just had to take 3500 off the sale price or give me 3500 more for trade in! Which you did neither!!!!! You ran our credit EIGHT times and completely screwed us and lied to us to make a sale!! I have been spreading the word like crazy to my customers at my retail store and to all my friends about your scamming ways! You may have ripped me off for a few thousand but I know I have cost your company ALOT MORE than what you made off me just in word of mouth in telling my experience which I will continue to do unless you make some kind of attempt to make this right!!! Scott T******* is the shadiest most immoral financing manager I have ever dealt with! My wife and I went to spradley Barr in a very distressed state after months of dealing with **** ***** ***** in Greeley! We explained our situation to Jason our sales guy and we was with a 3.99% interest rate on my trade in. Our credit scores were 750 and 810. They got us to sign a piece of paper saying they would find us financing at 5.99% or better but guaranteed us that since we already got a good rate on dodge (trade in) then he would be able to get us at 3.99% but since we didn’t want to run credit quit yet we signed it! (We already knew our scores) so we go to Scott and sign all the papers and leave under the impression that Scott was going to call us with final numbers in day or two! We signed dec 19th 2017 and on January 3rd 2018 my wife calls to find out if the trade in has been paid off by spradly abd it has not been! So my wife goes to Scott that day and he says that they are having a hard time finding financing and that they are in negotiations with a couple banks to get the interest rate we wanted but they need to come up with 3500 more to cover the negative equity on my trade in. My wife recorded this conversation and Scott tells her that it is their problem and they need to either take money off the sale price or give us more for the trade in and we would not have to come out of pocket anymore. My wife then asked can we just stop this process as we want to do our own financing and Scott and the owner would not let us out even tho they had not secured financing 14days after we signed contracts! So the next day they rushed to find us financing but it’s at the 5.99% instead of the 3.99% we had discussed! At this time we are very upset with these people We try to get bill I believe his name is involved (Scott’s boss) after 30 minutes of arguing he pretty much tells us I’ve been doing this for 30 years try to take us to court! Well after all said and done this crooked dealership ran my wife’s and I credit 8 TIMES just to get me a crappy rate of 5.99% with a bank we didn’t even want to be with after we told them we wanted to use our bank because they hadn’t been able to secure financing 2 weeks after contract signed at the rate we wanted and was promised!! My lawyers sent them a letter trying to get them to do the morally right thing but of course they didn’t respond! I will be filing a complaint with the dealer board this week! I am also a local business owner and I do and will be telling every customer that walks through my door about my horrible experience with this dealership! I will post my experience with spradley barr in every social media sites available!
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June 2019 by Natalie Y
This is in reference directly to the Spradley Barr FORD service department (not the Quicklane). If I could give a 0 Star review I would. We moved to ******** and we have a 2017 **** **** *** that needed a few repairs. We took the truck in and they didn't give us a loaner to drive (because they make you rent a vehicle even if it is a warranty fix) and they had our truck for well over a week. It was like pulling teeth to have them give you a "rental" because they charge people money through A-1 Rental (which they own) to have have a replacement while things are being "fixed" even with a warranty. I am sure that tons of people fall for it also because they must have a vehicle to drive and Spradley gives them no other option. Then they would loan/rent/force the biggest pile of crap vehicle down your throat and even if you have a $60K truck (which we do) they don't care what you need to function. Then they take their sweet time fixing things and they don't respond when you call. You have to DRIVE TO THEM to get a response and the response is always, we don't have it in there to work on it yet or we can't duplicate the issue. So after a long period of time they supposedly "fixed the issues" so we went to pick up our vehicle and it was clearly not fixed. So the truck went back in again. This time it was there for over a week again and they supposedly fixed the issue again. This went back and forth multiple times. They were supposed to reprogram parts of the transmission, fix the issue the truck had when starting where it sounded like something was fluttering under the hood and any recalls that were on the truck. The time before the LAST TIME it was there my husband went to pick up the truck and it was snowing and brought it home. Two days later they called and said they had left a tool under the hood of the truck. So my husband went out and now the front of the truck was more visible and he checked the truck for the tool. When looking under the hood my husband noticed that they had broken the cover to our new cold air intake and put a HUGE scratch all along the front of the EXPENSIVE Specialty grill we bought and put on the truck. My husband called and was told to bring it back and they tried to say that they "did not do it" but somehow they decided to take responsibility for the issue and that they would "make it right". Pretty funny how that works! TWO WEEKS LATER, we get a phone call to come get the truck, they had fixed the broken parts on the intake and washed the truck. IT TOOK TWO WEEKS to do that and they DIDN'T do anything about the huge scratch that they caused. We know they did it because my husband takes photos of the outside of the truck, the tires, the inside and the speedometer EVERY time he takes it in. That is horrible... They need to all be fired, especially the service manager and director because they are worthless. I feel bad for the mechanics because if they don't care about customers I am sure that they don't care about the employees either. The people they have working in that place (advisors, managers and director of the service repair department) don't care to answer the phone, return calls, respond to anything whatsoever. We thought that MAYBE they would be a little better here in ******** than they are in Colorado but they are much, much worse and the issue stands that you HAVE to use them or drive all over the place far out of your way to get your **** serviced. Spradley Barr is disgraceful except for the nice guys in the Quicklane. Maybe whoever is in the Quicklane (service advisors) need to be running all of the service department. Fire all the managers and start fresh Spradley before everyone wises up. JOSH AND JASON ARE THE WORST service advisors and I don't see their pictures below, could be that you have such a high turnover<<< The one guy was moved to collision and the other is in service repair. I am not selecting names because I can't be sure that these are the correct names. Al
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January 2019 by Andrea Wilson
If I could rate the Quick Lane at 0 stars I would. I took my car in to get new tires and when I picked my car up, there was a piece of my bumper broken off by the wheel-well. I talked to the Service Lane Manager, Luis Dominguez, and he said that I need to get an estimate to replace my bumper, but promised that they will help me pay for the replacement. After I got an estimate and reported the price to Luis, he said they are not going to help pay for the replacement even though they are the ones who broke it. I had previous damage above the wheel-well so they said that is just the risk I take when getting my tires changed. He then hung up on me without even saying goodbye. My husband then tried calling the General Manager, Jack Wroten, three times and left voicemails, but he never returned any of his phone calls. We will never take our car here again. They damage cars, go back on promises, and are rude on top of it all. I can't believe the owners of the company would put people in management positions who treat others this way.
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January 2019 by susan miller
Always friendly and they offer shuttle service home and back if your car is to have lengthy repairs
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December 2018 by Darren LaValle
Fast, pleasant, and great work.
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November 2018 by Kolby Welch
They were polite and professional, and the waiting area was nice and comfortable with plenty of seating and free Wi-Fi listed so it was easy to see
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October 2018 by Michael Smith
Bad service not truth