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November 2025 by B B
Got two new tires put on, took 3+ hours after I was told it would “maybe take two?”
I never leave reviews, but holy moly did this take way too long to do
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November 2025 by Lee Blomgren
Everything was very good, professional and timely 😊 Lee
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August 2024 by Eric Petersen
These guys are the real deal! Don’t have to check their work. I have 25 years in the industry and 20 with Ford. They fixed my truck with the cam faser issue with no problem. Jack and Christoph are a major asset to the company! Hey guys if you need a real player give me a call…I’m retired and bored! Would love to be a part of the team if you need help…….
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August 2024 by Abigail Hertzog
If looking to buy a car ask for Trevon!! He is the nicest and most easy sales person I’ve ever encountered. Buying vehicles is already stressful but Trevon really takes the time to make sure that You get the best deal on Your purchase :) 10/10 would buy another car if Trevon was the sales person!
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August 2024 by Payton Lococo
I recently had the pleasure of purchasing a vehicle from Ken Garff, and I couldn’t be more satisfied with the experience. The standout aspect of my visit was the exceptional service provided by Aaron. From the moment we walked in, Aaron was both welcoming and professional, demonstrating a genuine commitment to making the car buying process as smooth and enjoyable as possible.
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August 2024 by Hannah Kreimier
Purchased a vehicle in December 2023 — we had mentioned that my husband was military through the process because Ford had a $500 rebate going on at the time. Looked at the paperwork when we were getting ready to sign and they had forgotten that part in the de. Ryan in finance said he could ask the manager, Kelly, but it would take a while or we could just get a check issued from Ford after everything was signed. We opted for the check because it seemed simple enough and it was already pretty late. It is now end of August 2024 and we’re still waiting for the check. My husband has been calling Kelly frequently and never gets a call back, just has to hope that he catches him when he’s there. We’ve also been using Loveland Ford instead of Ken Garff for service since they’re able to get us in much quicker. I don’t recommend Ken Garff Fort Collins because their service after the sale and communication has been horrendous. You know that if we owed them $500, they would not have let it go this long. So frustrating!
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August 2024 by Holly Hammond
Chandler was great to work with as our sales person and Tyler in finance was awesome! Very patient and no pressure at all. They were even very tolerant of my two bankers through the whole process. Could not say enough good things about buying from them.
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August 2024 by Ashley VR
Irwin went above and beyond!
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August 2024 by Conner Ricketson
Do yourself a favor and ask for Trevon! Incredible service and unbeatable dedication to serving his client best interest.
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August 2024 by Sam Means
Worst customer service ever. Good luck getting ahold of anyone in finance or sales
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August 2024 by Jheanine Castaneda
Their service department is very slow, never can help me within a reasonable time when my brand new car is needing service. It is Friday and I called since 8 am. They are offering me on Tuesday they can take my car to be seen maybe three days after that. So I would not get my brand new car from one Friday until the next. They promised they would have an alternative car available when we first purchased the car and every time I request the service they say they don’t have a car available even though they lease cars at this facility. so, I would have to rent a car on my own dime. Very unprofessional service I’m going to have to follow through out of necessity and then look for a better dealership.
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August 2024 by Dave Higgins
It took over a month to get a service quote. This was the most baffling and frustrating experience I've ever had at a dealer.
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August 2024 by Deb Wykoff
I just bought a brand new Ford Maverick Lariat at Ken Garff Ford in Ft. Collins! Sales guy Aaron Levine helped me from start to finish and he is the reason I bought my very first pick up truck - well, that and the gorgeous Hot Pepper Red Metallic color!!
Aaron is very relaxed and low key in manner. Never intense or pushy. He felt like a friend just telling me all about the features of the vehicle and chatting about life. I highly recommend him if you’re considering buying a Ford.
While I was in the showroom completing the sale, I noticed that all the staff I saw interacting with each other and customers seemed like nice people. I was impressed. Not what I expected from a car dealership!
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August 2024 by Cosita Chiquita
The staff was courteous and professional and the timing was acceptable. Thank you!
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August 2024 by Keri Austin
If I could give no stars I would. I have a 2022 bronco sport with a recall. I called the service department and they scheduled me within 2 weeks. I received multiple text messages for valet service prior to my appointment, I had already scheduled them to pick up and drop off. The day of my appointment no one showed up. I called the service department and got transferred over and over or sent to voicemails. No one returned my calls or explained what was going on. Called the Loveland Ford and they scheduled me within a day to resolve the issue. Will be a customer in Loveland from now on.
