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October 2023 by Charlie Safari
Lots of unique pairs I did not see online, including violet polarized lens and custom frames, definitely worth stopping in to peep some shades ? if you happen to stop in talk to Kayla if you want expert advice.
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September 2023 by Mindy Virdi
Sarah was helpful when it came to helping me choose a new pair of sunglasses. Appreciated her input and it helped me get something outside of my comfort zone, but now I love the pair I got. So thankful Sarah was so supportive and helpful!
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May 2023 by Susan Nowlin
The customer service here was amazing! I wandered in but didn't quite find the exact Ray-Bans I was looking for. Kayla mentioned that I could customize a pair online, which I didn't realize was even possible. She took the time to help me pick the best frame size for my face, then helped me customize the color of frames and lenses online - super easy and quick. The glasses were delivered fast and were exactly what I was wanting, but I still needed them adjusted/fitted for my face. Since I live out of town, I had two local vision centers try to make the adjustment, but neither place could get it right. When I went back to Fort Collins, Kayla quickly identified the issue and adjusted them perfectly. She was so friendly and helpful through the whole buying process that I will make the hour drive to go back and see her for future purchases. Love the service here!
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April 2023 by Cory Allington
Store closes at 8 on 4/15/23, walked in at 7:30 as the employee immediately stood up to rudely tell us she was closing in 10 minutes.
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March 2023 by Brandon Evans
I came in to look around and thought i knew what i wanted but after speaking to the manager Jaron i learned so much more and feel like i got the right pair after the right education without being pressured into anything, etc. Highly recommend this location because of him.
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January 2023 by Nick
Good place to try on glasses. The employee was really unhelpful and kind of rude at first, but after my wife forced some conversation out of her she finally warmed up.
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September 2022 by Sam Roskell
I was hesitant to go to this store after the reviews, and I usually can’t stand ‘salespeople’ however Jaron was super knowledgable and not at all pushy, turned a maybe sale into a double sale. Great experience and he even remembered me a week later and remembered the exact pairs we bought.
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August 2022 by Chris Gerber
Lazy is an understatement with staff. - stay away!! women working the store 8/28/22 noon. Everyone who had a repair or exchange she tried to have you go through the manufacturer. Told her I needed a nose piece and to just order it. She looked for a minute and said it can’t be ordered. She didn’t even try. Lazy lazy lazy
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August 2022 by Maddie Hale
The lady who works here is insanely rude and unprofessional. After reading the other reviews clearly I’m not the only person that’s been treated poorly by her. Refused to help me make a return despite it being before the 30 days and having purchased a 13 month protection plan. I had to drive all the way to the Loveland location where they were super sweet and helped me right away! Don’t waste your time here.
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July 2022 by Maria Cristina Moore
I love this store! I'm a Sun Perks member so I get a bunch of discounts/coupons thru the mail. I am a strong advocate of their Guarantee program for $20, if your glasses get damaged they replace them for $40, no questions, right there in the store and they keep your details. I've used this guarantee for myself and family members more than I care to admit.
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June 2022 by Glo Blue
My experience was excellent! I have been looking for sunglasses for some time now, never finding the Company that carried enough of the right selection that I wanted nor a salesperson that could really help me. I learned about sunglass hut & salesperson Jaron in Fort Collins met me with a smile, asked me what I was looking for, listened to what I needed and showed me all the different pairs that I was able to choose from.I have been a recruiter for almost 30 years & this is the kind of person that you want representing your company! Personable, knowledgeable, charismatic and friendly. He was not pushy (which I love) and he helped me understand the different Ray-Ban lines, (I was there for Ray-Bans) & I purchased a pair of Ray-Ban Chromance with the warranty that are absolutely perfect for me! Thank you to Jaron for his work ethic & sunglass hut for a great hire! I'll be back & I will tell everyone about my experience!
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February 2022 by Kayla Finger
Olivia was very professional, knowledgeable, and helpful. You have hired an awesome associate to work for your company that explained each product thoroughly. Thank you for being so kind. Although, my boyfriend and I did not end up making a purchase we will absolutely be back. We know exactly what we are looking for the next time we are in the Fort Collins, Sunglasses Hut.
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January 2022 by Chris Taylor
smug a-hole employee's. Wouldn't shop here if it were the last store on earth. Sunglass hut just lost $800 as I was planning on buying 5 pair of sunglasses for my family for Christmas.....not now.
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December 2021 by F Iangmang Iangmang
Very bad customer service. I bought a pair of sunglasses here before, with a different person on the desk, and had a great experience. This time the lady was on the phone with the headphone on and was very curt and unhelpful the entire time.
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December 2021 by Christopher Doughty
30 percent off was great. Had a fair selection. Kinda busy on black Friday. No lenses at this location. New manager not real familiar with products