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March 2024 by Rob Sullivan
Phenomenal store, the whole team there is really great to work with. Devon, in particular, was easy to work with, patient, and got me squared away with a great bike! I'll be back soon for my son's next bike!
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February 2024 by 1determinedturtle X.
Update: Trek has moved to a different location, since my last visit. Had a much better experience this time! Employee (Devon) was very knowledgeable, helpful, and friendly. I would definitely return here.
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November 2023 by kerry trewhella
The Ft Collins Trek store has great customer service personnel. Very knowledgeable, professional and responsive. Look forward to doing business with them for a long time.
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November 2023 by Wendee Brungardt
I absolutely love the Trek store here in Fort Collins!! They have the kindest customer service & knowledgeable staff! I feel confident and comfortable asking them any bike advice. I especially appreciate Devin, who was so nice, thorough & helpful! I was really impressed with how much he wanted to help me and give me the best service! I highly recommend Trek for purchasing your next bike & getting any service done. They know their stuff there!
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November 2023 by Steve R
Devon was a great help, looked over my bike, answered a ton of questions, made some suggestions prior to repairs. When I picked it up he reviewed work done and parts replaced and answered more questions for me. When I rode it home, it was like having a new bike, everything worked smooth and like new. I will continue to highly recommend! Thanks!
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November 2023 by John Kampas
The staff are fantastic. They know their products and were able to direct me to the bike I wanted/needed. A great team of professionals to work with!
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November 2023 by Robert Howe
In for quick wheel service. Staff is friendly, knowledgeable, and welcoming. Addressed my issues and no repair needed so no charge for their time. Good explanation of other options but no pressure to upsell. Use this shop you will not be disappointed.
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November 2023 by Stan
Excellent Customer Service both on the phone and in person. Very knowledgeable and plenty of patience with us Seniors. Highly recommend Trek Bicycle in Fort Collins for Bikes and Accessories.
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October 2023 by John L.
I can't wait this store high enough! Literally gave me the greatest WOW customer experience I've had in retail in years. Long story short, my kid left his bike at a friend's house over the summer vacation. When he came back to Colorado for another school year, it needed a tune-up. The tech was very thorough and gave us an estimate which we agreed to. After they examined the bike, they found that a previous shop had drilled a hole in the frame to accommodate the wrong sized derailleur hanger. The tech notified us that the bike would not be safe to ride and advised us to go back to the other bike shop and request an explanation. Before we could do that, Trek completed all the maintenance and repair that the bike needed. Offered to drive my son to the store to pick up the bike and then communicated with the other bike shop on how to remedy the issue. Who in this age does that? Well? This store does that! They have a customer for life. Even though I don't live in Colorado, I will buy my bikes from them and have them shipped out to me just to repay them for the incredible service they provided.
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September 2023 by Nora Bensko
Very helpful staff during the purchase process and the pick up process. Everyone super friendly and excited to share their knowledge about biking.
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September 2023 by Phil Resch
I had a non Trek e-bike flat tire. I called and they told me to bring it in. Looked at bike and said, yes, we can fix your flat. Helped me take bike off my rack. Immediately went to work on it. 20-25 minutes later…..done and with oil on my chain. Excellent can do attitude. Highly recommend and a fair price.
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September 2023 by Michael-John Hamlett
What a great experience!???The staff are all very helpful, friendly and knowledgable about their craft!??♂️A special shoutout to @LAKE for helping me get the right ride for my needs, and to @ALEX and @José for helping get me setup and ready with all the gear I needed!Definitely 10/10 Stars all the way!?♂️?♂️?Lets Ride!
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July 2023 by Paige Onweller
I highly recommend the Trek Fort Collins shop for all your cycling needs and service. They helped me get my race bike ready for an event in town and did an exceptional job. The staff were welcoming and friendly. As a female who knows very little about the mechanical side of things - they took the time to teach me and not feel d*** when I asked questions. Alex made sure I could get in promptly and helped me coordinate everything and Lake did the repairs. Thanks guys!
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July 2023 by Jacki Miller
Fast, friendly service at a fair price without upselling. What's not to like? I've been to this Trek dealer in the old location and was happy then, and I'm happy now. My new tires rode like a dream on this morning's ride.
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July 2023 by Willem Schutte
Jose has always been so helpful to me expalining and doing everyhing he can to always give me the best experience eve. From the old strore to the new strore, Trek is the bike store to go to if you like to have top notch help and service.
