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November 2023 by Mitchell P.
Worst ever service - run away from this dealer as fast as you can! I rented a trailer in-town for a move out of state, where I had planned to return the trailer to the Fort Collins location. My towing vehicle died in Virginia and I was forced to return the trailer there and fly home. Every contact with this dealer was painful, and an exercise in futility. They didn't care at all that I was having issues, just that it was inconvenient to them to recover the trailer back to CO. Over the course of four days of trying to resolve the problem, I was quoted four different drop off fees, and at one point they threatened to have me arrested for vehicle theft because I could not return it to the original location. U-Haul customer service was ultimately not able to help but at least they tried and were courteous, and showed some understanding of the circumstances. All in all, after this debacle I will never rent from U-Haul again and I will advise anyone reading this to rent from someone (anyone!) other than this dealer who will evidently look for an opportunity to screw you. I'll be going to Penske from now on. Hopefully I'll see the management of this dealer at their new job greeting shoppers at Walmart someday soon 'cause they are for sure abject failures at running a business.
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July 2023 by Scott A.
Heads up they do not do installs on wednesday. They give you ZERO HELP. Management is trash.
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April 2023 by Z Z.
Recent change in management created some confusion but Anthony did a great job making sense of the chaos and a fantastic job installing a tow hitch + wiring on my Toyota RAV4. I would definitely recommend this location. While I waited for my hitch to be installed I saw the entire staff working hard to satisfy every customer that walked through the door. Keep up the great work!
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February 2023 by Sarah A.
This review is for my experience in December. I booked a 4x8 trailer for our activity, but upon arrival we realized we needed something a bit bigger. They had a 6x12 available and switched our reservation to that. The staff was pleasant and helpful. We walked around the trailer and everything was in order. They also helped up purchase the right pin adapter for our hitch so that we are set for future trailer rentals. This worked great for the activity that we had, hauling instruments for college students to perform at an outdoor holiday concert. We arrived back with the trailer 24 hours later and the check-in process was swift and easy. I anticipate we will be back for the same activity in 2023.
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July 2022 by Aj G.
Called and Asked if they had a 4 pin to 7 pin converter and told me no I had to order it.. 15$ in shipping later I go in to get a wire that their YouTube video said they could help with and they had no idea about the wire and had multiple 4pin to 7 pin converters waste of time and 15$.. guy behind the counter was incompetent
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May 2022 by Rachelle M.
This review doesn't apply to this store in general because I don't know if the person I talked to is here - sounded like she works from home. I move this weekend and had a truck booked. I get a call 3 days before I'm supposed to leave saying they don't have any trucks until the end of June. I had to start calling other companies and everyone is saying what a joke Uhaul is and they hear this happens all the time. Such a clusterfuck. Use Penske instead.
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March 2022 by Jerry E.
Have done business here for 5 years and nothing but great! From trucks and trailers; one and two way trips, always accommodated. Thanks to Jeremiah who has been promoted, now Tim and Sam - thank you!
