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June 2023 by Jenna Hendrickson
So far I’ve had a wonderful experience at this self storage location!! Shane was incredibly helpful and patient when I could not figure out which unit to rent. I had reserved a unit and thought it could be too small but he went over all the different options and was so kind when I was being very indecisive! He said he was filling in while someone was out of town but he was such a great employee!! Cannot thank him enough for his help. Also this location is super clean and looks as if it’s brand new! It’s in a nice area too so probably less of a chance for theft. It’s seems pretty secure with the gate you use a code for. Have no complaints at all about Waterglen thus far!
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June 2023 by Rachel Gaydos
My friend and I rented and split a storage unit for the summer while we’re away at college. Three different times we’ve come here needing assistance and nobody has been at the desk or answering the phones for at least an hour. A similar thing happened to a friend who’s also renting here over the summer. Only nice part about these storage units so far is the fact that we were given a two month discount when we reserved them.
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November 2022 by Callum Schneider
Nothing but problems since they changed away from CubeSmart. Rent was increased by $40 a month with no electronic notification (only by mail, and we all know how reliable USPS is these days), and no payment details made the switch. Office called to have me restart autopay, however their phone number doesn't connect (requires a PIN) and their contact form on their new website doesn't work, so I can't return their call. No other way to contact them. It's pretty easy to keep me as a customer for self storage, but somehow they have made everything difficult. I would avoid this location.
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September 2022 by David Rambhajan
Great support and coordination from the team at this location. I had many questions and some issues, all of which were addressed by the awesome and friendly team at this location.
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September 2022 by natasha
Kevin was super friendly and accomodating. He helped me find the best deal available & even stayed after the normal closing time to help me get set up as I slid in last minute to secure my unit.
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June 2022 by S M
Kate or Katie sorry moving has my brain all messed up was hands down amazing. Super sweet and professional and great customer service. Reservation was for 10 yet I called to confirm and she said she would be in at 830 if I wanted the truck earlier. I filled up the tank because I didn't know how much that beast would take for my move and only used 1/4 tank yet she reimbursed me for fuel. Hands down best customer service I've had in a long time. Thank you for making this move easier ?
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February 2022 by Illustrated Illusions
I am suprised and disappointed I didn't have the same experience as everyone else here in the reviews. As I am still working through wet items, I hope they make the proper changes so that no-one else goes through what I did. Office staff should offer their time outside to help shovel the snow. Their phone systems need to be modernized for better caller name I.D. and to allow staff to answer it while outside the building. I have nothing nice to say.After reading other reviews it's apparent I wasn't the only renter with water in their unit. Would highly advise to stay away.
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January 2022 by GeriLynnElizabeth Dent-Stebnitz
You help me through a rough time and help me out when I needed it.
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October 2021 by Cameron Smith
Really top notch support, was incredibly easy and simple. The clerk working the front desk was incredible helpful with both advise on storage, and my U-Haul drop-off. Highly suggest this site.
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October 2021 by natasha varian
Kevin was super friendly and accomodating. He helped me find the best deal available & even stayed after the normal closing time to help me get set up as I slid in last minute to secure my unit.
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October 2021 by Linda Guertin
Kevin was awesome, helped me and made my life easier after a horrible experience with a different business. Thank you so much!
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September 2021 by Chris Williamson
Kevin is literally the coolest guy I'm gonna meet today. I've never used a U-haul service before and he made it very transparent and easy to follow. Very professional and polite. I'll definitely send people their way. ??
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September 2021 by Elle Robinson
Cheapest spot in foco and great service from the staff. Kevin was a big help with the check out process and was super friendly! Perfect for out of state university students to leave the things they can’t bring home.
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September 2021 by Gabrielle Chamberlain
Kevin demonstrated unusual levels of kindness and consideration, with quality and reliable service. You have 'keepers' on your staff, treat them well.
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September 2021 by Rick Craig
Kevin was very helpful. Made the entire experience more enjoyable.
