August 2019 by Truthteller X.
If I could give zero star, I would. I made phone call to make an appointment for notary service and I've been doing business with Wells Fargo for years and worked with different private bankers in different locations. The lady answered the phone from that branch told me to come in half an hour, one of the team members will help me to notarized the documents. I needed to get it done ASAP, so I took time off from work and drove there immediately. When I showed up, the branch manager Cole told me he could not find any information about my appointment and I had to wait for at least half an hour, he also asked me to try different locations. OK, I understand the bankers were busy, so I had no choice but calling different locations. While waiting for other branches to pick up my call, I noticed one of the bankers was available. The branch manager just walked around, doing nothing, ignoring me. So I had to stand up and went to asked Cole that since15 mins already past by, and if that banker could help me for less than five mins to notarize two pages of a document. He refused and asked me to wait for another 15 mins. As a business owner, this kind of customer service was absolutely unacceptable, unprofessional, and disorganized. I made an appointment and they lost it. I waited for their service and they kept me waiting without a sincere apology. Under these poor management and poor communication, I am confident they will lose more customers.
