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June 2022 by Judith Myers
I love this bank I have been with Bank of the West for many years and they help me with any questions or problems that I have I tell him ahead of time what's going on and I've never had a problem I love all the employees you guys are awesome thank you for being there for me when I've always needed you
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June 2021 by Morgan user
They are always really nice to me when I go in there which is pretty cool, unfortunately though the ATM there is out of cash and awful lot and I have a lot of problems with their online app and phone system. Today it wouldn't let me on the app it said I had to call the phone system instead, I call the phone system and it said it was unavailable. It's past banking hours so the bank is closed. Guess I really didn't need to know how much money I had anyway. Very frustrating.
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May 2021 by John Walker
Never had any issues yet
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March 2021 by Wes Beck
Constantly going in to ask where did this fee come from? Why? Why do you steal what little i have? I bounced my acount once for on item and ended up paying $300 going over $2. I am going to close my account soon as i can
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February 2021 by Ascencion Juanes
The atm would not expel my card far enough out of the machine so that I could grab it... and then it took, .. I’m now without my atm card !!.???.!!!
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January 2021 by Eddie D
Inconvenient in many ways. Atm is always out of cash or down. Their customer service line is always at least a 10 minute wait no matter what you are waiting for. Close at 4pm and not open on Saturdays. When you do get a hold of someone on the phone they're quite disregarding to any of your needs. Checks cost a fortune.
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October 2020 by Kila Blake
Just called there and the guy that answered would not help me at all. He was extremely rude and unprofessional.
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November 2019 by Brandon Holland
Takes for ever to process your accounts an make you wait forever
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April 2019 by Lemon Ime
If you like waiting, and waiting and then waiting, then this is the Bank for you! Mistake after mistake with these people. I had to wait 2 weeks for a check from my employer to clear. I'm consistently unimpressed with their customer service time after time. Go ahead and bank with them..... I dare you. Incompetent with a capital I.
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October 2018 by Michael Schrum
Love it
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January 2018 by Ty Morey
If you are looking for quality customer service, our good friend Yoda would say, "find it you will not. " I was not met with a cheery smile or given a warm welcome. It was a cold arduous inconvenience that I walked into their establishment. My apologies bank of the west for my existence.
