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February 2024 by Craig Williams
Staff not empathetic to customers or their needs, no email on file with the office although I have been going there for over 15 years, so no updates provided from the beginning. Allowed rabies vaccine to go almost two years although I was in the clinic four separate times last year, one visit never documented. Does not read the past records from other vets and recommended a procedure that the surgeon did not. Very bad at documentation and record keeping.
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February 2024 by S. Brooks
We have been bringing our dogs here for 6 years .. they are always so accommodating..and the doc took time from his day to be so kinda and chat with me about politics last time I went there to grab my dogs medicine (thank goodness we had the same view point ,otherwise, awkward) lol very helpful people , and there fees are at a good rate and flexible ... highly recommend
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February 2024 by K.C. Clark
Love this place, they are always so good with my dogs.
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January 2024 by Kap Kaplar
Great experience and felt that my dogs were cared for. My new vet clinic.
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January 2024 by Kelly Auerhamer
Very thorough and detailed doctors. Not rushed in and out. Genuinely care about your pet.
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January 2024 by Mary Francis Diaz de Leon
Always a wonderful experience when the furry one needs a check up or her get her vaccination updated.
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January 2024 by Eric Mackey
I expect the best for my furry family members and that's what I get everytime we need to visit Fountain Creek Veterinary. From puppy to the end Dr Graff has always been the best.
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December 2023 by Christine S
Do not make an appointment for your pet here! You will be met with less than compassion. We made an appointment for our dog for Wednesday 12/20 at 3:30pm because she wasn't feeling well and paid the $25 deposit. Tuesday 12/19 at 9pm our dog was exhibiting concerning symptoms, so we decided to take her to the Emergency Vet where she was hospitalized. I called Fountain Creek Veterinary Clinic at 8am the next morning, the day of the appointment 30 minutes after opening, to discuss our options with every intention of trying to bring her in and keep our appointment. I was told to cancel the appointment and contact Internal Medicine directly because that is what the clinic would do anyway. I asked if the $25 deposit was refundable and they said, "Since it was less than 24 hours notice, no". Our dog passed away this morning Thursday 12/21. We called again to explain the situation further and ask if we could be refunded the $25 because of events outside of our control. We were emphatically again told no that they have an answering machine and could have left a message. This was not explained to me prior when making the appointment, and something we did not know was an option. Also, I do not see how calling and leaving a message at 1 am would be "within the 24 hours" any more than calling at essentially opening. I am shocked at the clinic's lack of empathy and understanding especially in the wake of our dog's passing. I can only imagine how they would respond in other situations. You just lost a customer and hopefully many more over $25.
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December 2023 by Nic Y
I chose to go elsewhere.
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December 2023 by Natalie Jones
My experience with this vet was incredible. My poor fur baby was having a really rough day & had gone to the emergency vet off Powers only a few hours beforehand (expensive, useless, and unnecessary added stress for both of us). Anyways, I made a call to this office (after no improvement from the emergency visit) and they rushed her in. The entire staff was so caring and sweet and showed genuine concern for my Lulu. The lovely doctor helped her and cared for her more than the emergency vet. Their compassion during such a difficult time touched my heart and helped my fur baby. They even cared enough to make sure I'd keep them updated on her condition.I'm keeping my fingers crossed but she has shown some improvement since being helped by these wonderful people.
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November 2023 by Alana M
We love this vet! Everytime we come our kitties get excellent care by both the vet team and the vet himself. Our vet tech Michele was amazing and we will keep coming here for all our vet needs!
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November 2023 by Carol H
Our pup developed an eye infection while we were traveling. This was the only vet that was willing to see the dog in the Colorado Springs region. The entire staff were helpful and compassionate. They worked our dog into the afternoon schedule and followed up a few days later to see how he was healing.
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October 2023 by Sweetie Padilla
Dr. Graf is caring, kind, knowledgeable, & informative. Him and his staff were friendly from the moment they greeted us.Dr. is talking well care of our fur baby.
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September 2023 by theresa carr
they have always gave my animals the best care possible. Dr. Graff and his team I love them very much and would recommend them highly
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August 2023 by Nicole Taibi
Dr. Graf was amazing! I had an emergency with my dog over the weekend and wasn’t able to get him in for care until Monday. When I called to schedule my dog, they got him scheduled for the same day. Dr. Graf took the time to examine my dog and treat him, and I did not feel rushed. Thank you to all of the amazing staff for helping Tucker!