-
December 2023 by rebecca Urbany
They don't follow through with an agreement you set up I went through major surgery and I told them I am waiting in funding to come in and they said they would work with me but they show up at my house at 6 in the evening demanding money or taking the property back I am not supposed to be up moving like that and they don't care about you as a person I will be in contact with a lawyer don't go through them they will lie straight to your face
-
November 2023 by Jamie
They have been coming by even after I returned their items. I called a different store for pick up because I didn;t want to deal with gayle or her minions. Parking at the end of the street and hoping my fence to see if i am home is uncalled for. I don't have your stuff. You got my bank account closed because of the extra charges you tried to pull. Leave me alone. I Highly suggest you don't use this or any rent a cent store
-
November 2023 by Jamie
Stalking and harassing me for payment even after I returned their stuff is uncalled for. For some reason they think its ok to park down the street and hop my fence check in my back window and then sneak around to the front of the house to knock on the door and ask for payment. Thats on top of the 100 plus calls, and many charge attempts made. They made so many the bank closed my account. So, I called a store and had them pick up their stuff. After it left my driveway, it is not my problem.
-
October 2023 by Colby
Avoid this location. Purchased a bed from this location, came broken waited close to 6 months for parts to arrive to which they blamed Ashley’s. After righting a bad review was told to pick a bed set online and they would transfer the 800 in credits to the new bed that we had paid. We did and came to inspect the bed prior to delivery, and the bed felt cheap so we asked to put it towards another item in the store and they said it had to be a bed set plus they would pay everything towards the new bed minus our taxes, and insurance that we paid for. So around 500. The reason I say avoid this place is because they don’t take care of their customers.
-
October 2023 by B 3 TV
Love this place!!!! Amazing customer service.
-
September 2023 by tawnya Mayfield
Apparently they don’t want to make money. My friend was a day late and they were at his door! To pick up the furniture. He was so annoyed he told them to take it. They will not work with you at all, not even a day or two. They rent furniture they repo with out cleaning it so check it out good. Horrible store.
-
July 2023 by Cody Jackson
Awesome Michelle was great untill an issue with my contract was noticed an I received the wrong mattress an dirty furniture. Then the manager Mario refused to fix the situation an they have ignored me since horrible service at the fountain rent a center location x I’ve bought multiple things from this company and NEVER was I treated so poorly before don’t go here!!!
-
July 2023 by Rosalie Jimenez
This place is a rip off and a bunch of crooks went in with my son last week to get a Tv asked about the 10 dollar first week deal soon as I mention it they start giving us the run around about the 10 bucks I say it’s says first week 10 dollars they said no taxes a extra week Blah blah blah all of a sudden my 19 year old is denied never rented a thing in his life we went to the one on pikes Peak and academy and I went ahead and took it out in my name guess how much for $10 exactly didn’t go to Aaron’s no went to your neighbor wish I could of gave u a zero that’s why there is never anybody in that store
-
July 2023 by Nick Maciel
If I could give a zero I would this rent a center is a joke went in for the new customer deal 10 dollars for first week after we challenged the deal they denied my rental I have never rented anything in my life I am 19 years old
-
May 2023 by Samantha Mercado
Wish I could give them 0 stars, staff is friendly at first then extremely unhelpful. The person who’s on my contract advised me to sign up for benefits plus because I was pregnant. I was completely lied to when he said my maternity leave would be a covered benefit. Found out today it’s in fact NOT covered. Please do not waste your time, everything is overpriced! Found the same sofa for nearly $900 less.
-
September 2022 by Susan Schneider
Rent a center South Navada and Fountain place you do not want to deal with this people. First they very nice wants to make Bussiness until you tell them come get their stuff. They want to keep their stuff(couch) in my Apartment wanting me to wait and listen and do what they want. My apartment is not a garage!! They say they can not control if they do not have enough people to deliver or pick...3 weeks later. Im Calling the police if they do not come to pick this couch!! Bad, rude fountain guys telling me to chill not the way to talk to a customer or person whos beyond frastrated over their stuff in my Apartment for weeks!! How can they do this for weeks telling reasons we do not have enough delivery guys no wonder can not keep employee with this attitude!!
-
August 2022 by David Arnold
Staff is nice, not a place to g9 t9 save money but most people know that's not what they're for. They do seem to take care of customers.
-
November 2021 by Earl Thomas
They gentlemen picking up my fridge went mostly nice. Until leaving when they tried to push his side business as a deck installer. Very unprofessional.
-
May 2021 by Joe Rosario
Customer Service here needs a lot of improvement.. Staff is okay but self improvement when it comes treating customers as people and not numbers . Putting more effort in the customer service value needs to be reinforced .. Teamwork starts from the top and it trickles down, focus on outcome not income..
-
November 2020 by Melissa Lindsay
In the beginning of November I had put $15.00 down online for a Nintendo Switch and than a Pac Man arcade. I did receive a phone call saying they were out of the Switch but if I could come in to fill out the paperwork for the Pac Man arcade I had went into the store filled out portions but I didn't have a few important information that was needed and never went back. The next day I ended up having a family emergency where I was gone for 2 weeks with just returning to town yesterday. To my surprise I receive a rental agreement dated 11/19/2020 with my name on it. I never okayed and wanted this product that I am even more upset that someone signed and dated a contract without my permission. How can a company do this without the go ahead from the customer? Don't 2 people have to settle on a contract isn't that the way it works now a days or when you don't hear back from a customer you just sign and date their name to a contract? I am definitely not interested in ever renting from a company that does business like this also I am not spending my off day seeing who to contact in regards to this.
