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July 2023 by Tristan R.
This will be my 2nd post, (other family members of mine involved in this ordeal have commented their experience) but it appears as though my grandmothers post was taken down. I assume they reported it to Google as a "false review" or whatever they need to do for it to be taken down. Looking passed the horrible customer service, terrible communication, and distasteful management, they still managed to out do themselves! They were holding my grandmothers vehicle for around 2 weeks as we were calling between Lexus of Greenwood Village & Stevinson Lexus of Frederick to inquire about the extended warranty she had purchased with the used vehicle 2 years prior to current date, (left 9 voicemails with no call backs and waited over 9 days before we had to make a 2 hour drive to speak with someone in person.) We found out the warranty will not cover what needs to be fixed. Little backstory; we were driving back to Denver from Wyoming when the car lost power steering and everything else but power to the engine. We got the battery replaced under warranty (only 23mo old out of an 8 year warranty) a day or 2 later the car does the exact same thing again, anyone with even the smallest of knowledge for cars knows the problem lies between the battery & alternator. Since we just replaced the battery, as the customer we felt certain it was the alternator, but Lexus still insisted to charge us $250 to "diagnose" the problem. To diagnose the alternator you hook a couple cables up to get a reading on the amps it's currently putting out... Autozone and Advanced auto parts will do that for FREE! We decided to not allow any Lexus branch to work on it and took it to our own mechanic, who diagnosed the problem for FREE, which indeed turned out to be a bad alternator. However, I had a family friend of mine pick it up from Lexus of Greenwood before we had repairs complete by our 3rd party. (I emailed them & talked to a "manager" 2 days prior so there was no confusion, they had first and last name of the person who was picking up for me.) My friend told Lexus he's there to pick up for us, they gave him some difficulties before one of the girls at the desk immediately barked "Oh I know that car!" And proceeded to LIE/slander/criticize/my behavior from my 2nd check in. Never-mind the figment of a child's story they had to recall, the simple fact that you would behave like that as a business that prides itself on customer service, professionalism, and integrity?!?! Regardless if the person walking through the doors is looking for a purchase or not, it's despicable! Not to mention it took my poor family friend 40+ minutes... just to get the key, and pick up a car?... it's unprofessional & poor customer service, petty if he was treated as such just because of their personal history with me, and provocative to a certain degree. From our personal mechanic, the entire repair cost was $700, had we went with Lexus, it would have been well over $1,000! Going on the 6th day and the vehicle is operating in good standing order with the new alternator installed. Just seems Lexus will try to get you wherever they can. And if you have any pushback or question them, their customer service, responsiveness, and professionalism will degrade. They may put on a nice show to sell you a car, but I would NOT let them service it or touch it with a 10' pole!
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July 2023 by B H.
After I came back and paid, I was informed they lost my car so give them a minute to find it. Try at least 10 minutes and how do you lose a car that just got serviced.. then after I FOUND IT I had go hunt down for my keys still..good customer service until they get your money then they no longer care. Place would be a POS without Dwaine.
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July 2023 by Donald B.
Worked tried to work with Sam on a vehicle we wanted to buy. We Texted him he said the car was there and he looked forward to talking to us about it. Drove two hours round trip to find out they sold it apparently. I asked the sales manager about it and he said the car was being reconditioned and was in service. No mention of it already being sold. After we found out the car had been sold, They then try to do a bait and switch and say well. What else can we find for you? We just got up and walked out. I expected more from this dealership. We have bought four Lexus cars from Kuni Lexus. We will likely head back for number five. D Brown
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June 2023 by Ben J.
I went in a few weeks ago, my wife wanted to trade in her Mach-E. The saleswoman was super nice and I test drove the car we wanted. We went into her office and she took my info (never ran credit) then left and came back with some initial numbers on the car. I said they were a little higher then I wanted so she asked what I was looking for on monthly payments, I told her and she says ok I'll be right back. A few minutes later she comes back and says "ok we will let you know" then proceeds to walk me out. I was so confused. Me and my wife get new cars ever 2 years and I've never been treated like that. Of course no one called but then later that week I got an email from the sales manager asking how the experience was and I told him it wasn't good at all. A week later no response. Then the GM emails me and asks the same thing how the experience was, I responded and said it was terrible especially since no one seemed to care. It's now been almost a month and no response. I've never been treated like that and will never put up with it again from this place.
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May 2023 by J. F.
I'm so glad I purchased my car from Stevinson Toyota. I have never had a better car-buying experience. In particular, I would like to thank Chad Dahlinger for taking such good care of me. He made the purchasing process flawless from start to finish. I never felt pressured or rushed. All my questions and correspondence were answered promptly and the final price was exactly as negotiated. I couldn't be happier with my new hybrid NX!
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August 2022 by Beth M.
Salesman was great, but management lost the sale. We stopped in with the idea of just looking but after working with Alejandro, we found a car we were very interested in and started to negotiate the sale. The manager on duty initially gave us a very low trade in allowance, but did raise it somewhat after we told the salesman it wasn't acceptable. Once we agreed on a price, we were presented a break down of the amount we'd be financing. This included the sales tax on the vehicle. We pointed out that we were out of state buyers and wouldn't be registering the vehicle in Colorado, and we would pay the sales tax when we registered it at home. The manager told us he was required to collect the tax and assured us the dealership would send those taxes to our home state. My husband has purchased many vehicles for his company from out of state dealers and has never had to pay the taxes to the dealership. When he told the manager this, the manager just shrugged and more or less told him that's the way it is and we had to pay the sales tax there. He didn't appear to be interested in working with us any further. Since we weren't in a position where we needed to purchase a vehicle that day, we chose to discontinue the discussion and walked out. I later looked up information from the Colorado Department of Revenue and confirmed that nonresident buyers who would be registering the vehicle out of state do not have to pay sales tax at the time of sale. Either the manager was ignorant of that or he was trying to take advantage of the customer. Either way, he lost the sale for his salesman over something that could have been avoided.
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May 2022 by Katey G.
I always get exceptional customer service. Whether you're looking for a new or used vehicle, I would highly recommend.
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July 2021 by K W.
This dealership gets a big fat MEH from me. I will echo a previous reviewer and say that the environment here is one of disinterest. Seems they aren't really in the business of luxury auto sales service. I was really disappointed and if Kuni had the car I wanted, I wouldn't have hadto go here in the first place. They rolled out the beige carpetfor us and we never really felt appreciated...the F&I guy is downright abrasive with his approach and when we weren't hip to his "salesmanship" he turned ice cold with one word answers and zero effort. I waited a LONG time to get this car and the people here ruined it for me.....
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March 2021 by Chris S.
I recently purchased a used 2008 LX570. It is my first Lexus but not my first Toyota. I brought it to Stevinson's for a list of service items that I wanted completed as we all know Lexus and Toyotas will last a very longtime if you service them properly.So my service request was to change every fluid in the vehicle. Oil, coolant, trans, front & rear diff, transfer case, brake , ACH, lube driveshaft and change all filters. Got the vehicle back a day later. By the way the service writer Patrick was great.I am a pretty good wrench and used to perform most of my own service work, but work and family now dictate that it is best to let someone else take care of these things. I did take the time to crawl under the vehicle to do a quick inspection on the service work. To my shock the transmission fluid, ACH fluid were never completed and I took pictures to show Stevinson's. Also the brake fluid change was done incorrectly and the drive shaft was never lubed. I contacted the Stevinson's and they took the vehicle back and after inspecting the vehicle admitted that the work listed above had not be performed properly. Jeff Diers the service manager said their best tech would go over the vehicle again and perform the service items that were not done originally and double check all the other items.I got the vehicle back from this second service. An apology was given and they washed my car but no other gesture for this mistake was offered.This story gets worse. My wife asked if they did the rest of the service correctly and I said "of course they did, what service minded business would not double check everything after what had happened. ESPECIALLY since this is LEXUS we are talking about." (note always listen to your wife) Well a few weeks later my oil maintenance light goes off. I check with my ODII sensor and the oil maintenance reset was never performed. Also I checked the dip stick and the oil pan was heavily overfilled. I notified Jeff Diers and they took the vehicle back again and changed the oil and reset the computer.I am trying to be reasonable at this point and let Jeff know that a thank you and a car wash is not sufficient for the trouble, possible damage to my vehicle had I not uncovered these issues and serious loss of faith I now have in the service department. I offer what I feel is a reasonable solution of a partial refund for the original work that was not performed. They came back with a 10% coupon for future work or parts. I gracefully declined and decided I will spend the time informing you and anyone who will listen to be very cautious of Stevinson.
