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February 2024 by Jeremy Hydle
Hey friends! ? I just had to take a moment to share with you all how absolutely rad Gravitee Board Shop is! ?? They seriously have the BEST inventory in town. Whether you're a seasoned pro or just starting out, they've got everything you need to hit the streets or the slopes in style. ⛷️But it's not just their killer inventory that sets them apart. The staff at Gravitee are absolute gems! ? They're always friendly, knowledgeable, and ready to help you find exactly what you're looking for. Need advice on the perfect setup? They've got you covered. Want to learn some cool tricks? They'll happily share their expertise. ?Shout out to Steve the owner! Keller and I cant thank you enough!I've lost count of the times Ive dropped the ball and these guys were always there to save our bacon.... incredible customer service. From finding that hard-to-find item to recommending the perfect gear for your skill level, they always go above and beyond to make sure you leave the shop with a smile on my face. ?So, a huge shoutout and thank you to the incredible team at Gravitee Board Shop! ?? You guys rock! ?? If you haven't checked them out yet, do yourself a favor and swing by. Trust me, you won't be disappointed! ⛷️
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February 2024 by Matt
Loved the shop, had a great selection of bards that I could demo for a decent price. If you decide to get the board you demo the same day, they can credit the demo fee towards the price too. Super awesome people and shop.
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February 2024 by Angelo Lombardo
Stoke alert! Lady was very helpful in fitting my boots and letting me try on the ones that fit my needs. Highly recommend.
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February 2024 by Danielle Legere
Came in to look at Snowboard boots, Tiffany provided fantastic service and was extremely knowledgeable!
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February 2024 by Alex Hud
Awesome service nice helpful bros and chick fixed my snowboard in and out like 5 mins
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July 2023 by Bobby Duffer
Well the owner responded to my sub standard review. Wow. Just wow. Excuses on top of excuses. " Not normal circumstances" " late because Dr appt ran over", Employee has "daily breakdowns", because of (insert whatever reason here). As an owner I am dumbfounded that you would put out so much of your employees personal issues to begin with. None the less, they are personal issues and if an employee cannot separate their personal life from their professional one maybe it's time to hire someone that can. Also did you know that apparently your employees are in the business of tracking down people that write these reviews and confronting them, face to face. It happened this morning. She approached me as she came out of the restroom and asked " Do you have someone named Bobby Duffer that works for you?" I pointed at my name tag and said " Yep, that's me." Her reply was " I think someone has hacked your Google Account." My reply was "Nope, I posted that review." Her reply was " Wow that's some beef". This should go without saying but apparently it needs to be said; very unprofessional. This has a very simple solution. Look at your own house and clean up the mess. To confirm: No one has hacked my account.
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March 2023 by James Neill
Pathetic little place, replete with passive-aggressive staff (who don't answer phone calls...ever), exorbitant prices, and tourist-targeted cheap merch. Go to one of the smaller, locally-owned places in Copper Village if you're looking for a better customer experience.REVISED (3/9/23): No, you don't answer your phones...And yes, I tried off-and-on for 3+ hours during our last visit to Copper. Your tone-deaf, snarky responses to multiple reviews pretty much underscore everything I mentioned above (and, in fact, more).
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March 2023 by Alan McCaffrey
I’ve made 2 purchases with Gravitee online and they are on it. I’m impressed with their responsiveness and efficiency in responding to online orders and shipping. I’m in Vegas and will definitely continue to use these guys!
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January 2023 by David Mykel
Steve is the best in the biz for bike and snow. Great prices, stellar service and the largest selection in Copper
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December 2022 by Tyler Easton
The literal best snowboard shop in the country. Local owned and operated, local supported. Steve offers a program where you can demo any of the boards in their extensive fleet, then apply the cost of the demo towards the purchase of your new board. What more could you possibly ask for.-Knowledgable, kind and patient staff.-Fantastic selection.-Exemplary service.Been a customer for 10 years and will continue to be til the day I have to hang up my boots. Gravitee rocks!!!
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December 2022 by Jeanette Henry
They repaired my BOA lace very quickly so I could get back out shredding. Awesome dudes
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August 2022 by Hans Schnekloth
I bought my snowboard setup here a few years ago and had a great experience. Whenever I am in the market for upgrades or anything, I will definitely be going back!
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March 2022 by John MTB
TLDR: Amazing Customer serviceMy wife's heaters on her boot broke, in Febuary, just a plastic clip. I arrived to the store after they locked the door. They let me in anyway. I explained my situation, that we just needed a Magiver fix to get us through the week. They fixed my wife's boot in 60 seconds and saved our vacation. They didn't even charge us.PS. We have had 5 star service there before. Would absolutely recommend.
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March 2022 by Brian Billups
My friend and I showed up to Copper Mountain on Saturday morning (2-5-22) with a problem with his board before a day of riding. We needed services from a repair shop to help us get a stripped screw out of his old bindings so we could put some new bindings on that he had bought. (He did not buy these new bindings from any shop on the mountain)We initially took the problem to the repair shop that Copper has to see if they could / would do anything to help us, they tried very little and gave up on it within seconds after just seeing that screw driver would not work.(Like cmon you're a "repair" shop) Anyways, we ended up leaving there and visiting Gravitee down the walkway a bit where we met Steve (the owner of Gravitee)Steve, was a very nice relaxed guy. We showed him the issue and although he looked at it and seemed to realize it might be a tough situation he tried to find multiple solutions to it until finally one of them worked. We asked Steve how much he wanted for his services he denied us the ability to pay him and he saved an entire day of snowboarding for us.Steve went out of his way, knowing he was not going to make any money from us to help us with a situation and he saved what could have been a disastrous day and made it a great memorable one.Later that day my friend and i stopped back into Steve's Shop Gravitee and bought a few things from him.His shop is great has plenty of awesome things, and he is a great dude who knows his stuff, and has a wonderful attitude willing to help anyone out who is in need.DO NOT go to Copper Mountain Repair shops with your problems go to Steve he will take care of you.THANKS for saving our day and making it great STEVE.
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March 2022 by Dominic Gerardi
Incredible friendly staff, understand all of their equipment and are able to make excellent recommendations without pressure. They were also able to fix the gear that other shops told me they couldn't.
