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May 2022 by M C.
In 45 years I have never had such a traumatizing experience with tax preparation. I submitted all tax materials mid March and @ April 1st I was told we needed to file an extension - when I pleaded I was told there was guarantee our return would be submitted because there was so many clients and I could go somewhere else - what?!?! Take what you can manage! They did get taxes done but when I went to ask about a letter from the IRS to prove our identity I was asked not to return and the door was slammed in my face. A kind assistant tried to help me but the toxic, unprofessional behavior was unimaginable / STEER CLEAR of this unprofessional accountant!
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April 2022 by N Hrycaj
Top notch! We have been using Abby and the staff at Laura Steben CPA for years. They are always knowledgeable, fairly priced, organized, and communicative.
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June 2020 by Katlyn Boylan
Taxes are lost in the mail for over 3 months. This firm does not take care in keeping your personal information safe. They mailed 42 pages with Social security numbers and tax ID’s using USPS without confirming addresses with NO tracking info - because they used basic mail rather than paying for certified or Priority. We have used this firm for the past several years and they had used electronic transmission or had us pick up at the office, never once had they used the mail. After waiting 6 weeks hoping they would show up- office stated “we have 700 clients and can’t send everything with tracking or we’d have to raise prices, WE should take responsibility, that your personal information is already out there, and that they usually do send things certified mail, but they just did not”. I am amazed by the excuses, rudeness and even arguing from the receptionist. Why not raise your price from $240 to $245 if it means keeping your clients info secure?! Who uses US MAIL for sensitive info without insurance and tracking?! They get 2 stars because they did do our taxes and eventually they did apologize and refund our $200 paid to them, but really do not trust this firm to keep your information safe.
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May 2020 by Katlyn B.
CPA does not use secure online transmission techniques, does not confirm mailing addresses and sends sensitive personal information USPS without using certified mail or insurance- stating they would "have to raise prices". When items are lost in mail- they blame customers, rudely stating that we need to "take responsibility". Steban and Anthony mailed our prepared tax details to an unconfirmed mailing address, different than the address on all documents submitted. They did not state they would be mailing the return back. In years past, we were required to pick up returns. I uploaded to a secure mailbox to send over, but then they used snail mail to return to us, without mentioning. After a month of being lost in the mail, they emailed over our prepared taxes- no secure mailbox- just an email. Stating they are busy with 700 clients is no excuse for sloppy work. This lack of professionalism coupled with the attitude of Angie the woman taking care of the phone is absolutely shocking.
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January 2015 by Doug Briggs
I have used Laura for 15 years. She is a great CPA and affordable.
