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December 2023 by Michael Anderson
Bought my wife’s bike here last year. She Demo’d the Santa Cruz Tallboy in mid December, but the new version she wanted to buy wasn’t available yet in her size and color. Mike called us Christmas Eve and said the bike was in. He offered to let us buy it and take it home on Christmas Day even though the shop was closed! Over the top customer service from such a fantastic crew there! I came back this December looking at Demo’s that they were selling. Mike showed me a screaming deal on a lightly used Pivot Switchblade rental. I took it out for a ride and loved it. Also Demo’d the Santa Cruz Tallboy and Hightower. Josh took me out and answered all of my questions between the three bike options. His extensive knowledge was invaluable in helping me make my decision. Bought the Pivot and ride it on Horsethief in the afternoon and could not be happier with my choice!! The staff here will really take care of you and they are extremely knowledgeable with regard to the bikes and will also answer any questions you have about the local trails as well as the town. First rate bike shop!!
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November 2023 by Jonas Feinstein
New bike day!! The quintessential stellar bike shop! The OES crew is outstanding; everyone is kind, knowledgeable, and customer focused! Kirk fitted our son into his first full squish! Kirk is patient, very comfortable to work with, and so helpful. The store selection of bikes and gear is of the hook, and the vibe is easy going and open to anyone and everyone!
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November 2023 by Kristen Luetkemeier
I’m new to the Fruita vicinity, and have had quick, knowledgeable. and friendly greetings and customer service each time I have visited. It was easy to return an item when I found a better fit for my needs. When I was getting ready to pick up my bike today after some work on it, my bike rack refused to lower. When I explained at the shop that the rack was broken and i would need a few more days before I could pick up my bike, Dan volunteered to take a look at it and then fixed it on the spot, letting me take my bike right home and saving me a fair amount of effort and money. I appreciate this shop and its staff!
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November 2023 by N H
My experience at OtE was phenomenal. The employees are friendly and very helpful with helping me with my bike.Also, I rented a bike, and the weather turned bad when I started out my ride ? So, I returned the bike without really riding it. I didn’t think to ask for a refund until a local suggested contacting Rebecca, the new manager who has years of bike shop experience. I spoke with her, and she happily gave me a refund and said they are updating their policy for weather.I am super happy with my service at this shop, and highly recommend stopping by.Thank you Rebecca and everyone at OtE!
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October 2023 by RLLA Johnston
Staff was very helpful and friendly. Went over and above to order and get me the bike I wanted. Would definitely buy another one from them. In fact this is the second bike I’ve bought from them.
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October 2023 by makcolorado
Broke my Yeti, brought it to Anthony, he repaired it, replaced worn bear and educated me on the hub, how it worked and what exactly went wrong… all while I ate lunch next door. AWESOME repair experience! Thanks guys!!
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October 2023 by Ryan L.
On the positive note, the guys were nice. When I brought the creakiness of the bottom bracket to their attention, it was the second day- the team worked hard to try to fix it. While the mechanic thought he got it... In the end, my bike creaked and even skippped for all 3 rental days. For a high-end rental that is pretty lame. When I pointed out how much that wasn't a stellar experience, they simply responded that they would try to correct the issue for the next guy. IMHO, they could have offered to give a discount or at least a sincere apology, but I got neither. I love supporting the local bike shops, but they should try to do better by the tourists ....
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September 2023 by Paddy OOHH
My dropper post cable broke because of my dropper lever. We still have a week of riding to do. I got off the trail took my bike to OTE and they said no problem. I went and got something eat and my bike was ready to go when I got back. New cable and lever installed and it is working great. Rode all day today and no problems. Talk about awesome service. Highly recommend Over The Edge.
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September 2023 by Steve Solk
OTE is an amazing Bike store. We purchased several mountain bikes, car bike holder and so much more. The staff are awesome and supportive. They are the best.
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September 2023 by Roy Farrell
These guys were terrific. They replaced my front brake lever, which broke on a ride today. Instead of selling me a whole new Deore XT brake, they found a used brake handle from a different model, modified it to fit and I was good to go.
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August 2023 by Stephanie Jordan
OTE in Fruita has a knowledgeable and friendly staff, always willing to help you figure out sizes or answer questions, etc. They have a variety of gear and essentials in-stock and plenty of bikes to try out/demo as well as to purchase. They can order most of their items online, too, if not readily available at the store. I have purchased many things (helmets, clothing, knee pads, gloves, maintenance items for our mtn bikes…) from OTE and have been happy with the quality and availability on everything. I appreciate their professionalism and enjoy the positive, personable experience every time we come in. Stop in and visit them sometime! It’s a great atmosphere!
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August 2023 by michael lausin
I dropped in with my ebike to get a warped rotor looked at, Dan fixed me up with a new one when he couldn't straighten the one I had. He also adjusted the brakes, spokes, derailleur and had me back on the street within an hour. He also gave me some good tips on things to watch for on the ebike vs my trek 5. GREAT SERVICE!Unlike some bike shops, to Over the Edge a bike is a bike, ebike or not.
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July 2023 by Erick Brown
These guys are great! I’m not their usual customer. I’ve bought four bikes from them, not 10’a of thousands of dollars per bike. I’m not a hard core bike rider, nor do I have any spandex in my wardrobe. I always feel welcome and at home. They’ve worked on and fixed my 500 bikes and have always treated me well. You don’t have to be the high end customer to be treated right here. I’m a local and very happy with them. 100% recommend.
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July 2023 by Krista Pontius
Over the Edge Fruita delivered fast, quality service on a mountain bike repair. Ben suggested new pedals and handles, etc., and was detailed and attentive. Peter and Ben, both, provided smart input on how to think about investing in a new bike, in future, while upping my safety and enjoyment on my current ride after Peter assessed mechanics. I received a notice all was done before expected. Happy, satisfied and back to our gorgeous trails.Thank you!
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June 2023 by Dan Goldan
If I could give their service dept 10 stars I would. Brought my bike in after a ride with a bent derailleur, bent spoke and missing some suspension parts that rattled out on the trail. Dan looked at it immediately and a $7 part and $20 service fee later, I was back in business. Can’t say enough about how responsive they were and at such a reasonable cost.
