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February 2024 by Star Gaze
I changed my review….this Post Office is horrible. There were two good employees but I haven’t seen them in a month of Sundays and I completely stopped going there. The older, grumpy guy who is balding could stand to be humble and most importantly customer oriented. I work for the fed gov and he it appears he should consider retiring quick, fast and in a hurry because he definitely has job burnout and it shows and as a customer, we can feel the rudeness.
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December 2023 by Xander Herrick
I can’t begin to fathom what it is that makes the employees at this post office so odious and unfriendly. Every single time that I’ve tried to patron this location, someone, especially the tiny, short, bald guy, is cruel and spiteful for a reason completely beyond me. I try to smile and bring some light into this decrepit dungeon of despair where joy and good wishes go to die, but am met with the patent cruelty and combative nature that only federal employees can seem to muster.
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December 2023 by Janet Freeman
It seems like the bad reviews all start with HE... HE is the problem HE is the manager HE is a jerk HE doesn't care about people.... She which would be the other employees are all wonderful I'm going to report HIM to the postmaster general and see if I can get some action
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December 2023 by HighPriestess Energy
I am a former federal GS employee (GS8) who recently resigned from my position and found myself homeless after witnessing my father a US Veteran pass away. I went into the post office in Golden CO and was treated like I was a contagious disease and told I couldn’t get a PO Box or have mail delivered there if I was homeless, I must have a physical address and unprovoked I was embarrassingly asked to leave. I was shocked and beyond appalled and let down. So please understand my hesitation when visiting this branch yesterday. I was quiet when explaining my situation and why I needed a P.O. Box. I was immediately covered in empathy and kinship. This 3 person staff ALL treated me like I mattered and helped me resolve all my mailing matters and frustrations. I cannot thank them all for being human and caring. I was hesitant when seeing the rating on Google but don’t let that fool you. I wish you all the best and thank you ALL for EVERYTHING!!!
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July 2023 by Danny Causey
This branch never answers the phone poor service, no wonder why they have such bad reviews.
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June 2023 by Jon L.
Great folks! Always very hopeful. I would like to see a drive-up box for packages.
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December 2022 by Kelly S
i understand why this office has such low ratings. The trainee was nice, i have no problem with being patient with employees who are training. What i do have a problem with is the non trainee employee making me go all the way back to the end of the line just because my box wasn’t taped up. There was tape right at the register. He could have rang me up for the tape and and i could have took the two seconds it takes to tape up my box, instead he wasted my time by moving me to the back of the line. incompetent.
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November 2022 by Elis Wilson
I love my regular driver Russ. He is so nice and even though I'm new on his route he knows who I am and which box is mine. As for the rest.... maybe not the most comfortable situation as a customer..But I appreciate it is probably tough.
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October 2022 by Christi Robinson
Dropped my professional association journals in the mud.
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August 2022 by Dennis MacKay
Legal advice forcefully suggested in this facility. Received it twice now over contract law. The two employees in this location have collectively now twice violated both federal Postal Employee regulations but also Uniform Commercial Codes and Federal laws. Less than one star is not possible or it would be so. Regardless of any objection or attempted re-directive response to this I can soundly say that provable in any court of record or law that the cameras in the facility will back my claim beyond any reasonable doubt. The female counter employee is aggressive, argumentative, and very over the top in her energy as if maybe on some stimulants while at work or something.
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July 2022 by Dylan W.
Have called three days in a row during business hours and can't get anyone to answer
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April 2022 by Bimps Mom
Expecting 2 packages today, one was delivered, one was not. Reason claimed on the tracking? "No access to delivery location". We LITERALLY WATCHED him deliver the first one. Mailbox is a clear and fully accessible cluster box and he put the rest of our mail in it with no problem. He simply didn't deliver it, entered a bogus excuse that was clearly untrue, and now we have to wait until Monday for redelivery. If somebody wants to explain this to me please feel free.
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November 2021 by S P.
I sent a package from here (Fruita, Colorado) 9/30/21. It contained irreplaceable items!! It cost $70 to send to my daughter. As of today 11/21/21 it is NOWHERE to be seen!! Never delivered! Apparently sent to Mail Recovery Center. NOBODY will help me try to figure out why it went there, where it is, nothing!! I talked to the Fruita Postmaster several times and each time he is nasty with me! He is not helpful at all. He talks to me like I am an idiot!! Will not even try to help me!! I went again yesterday and asked for my $70 back. He said I cannot get a refund and I need to wait (I've been waiting almost 2 months!) He said I cannot help you and walked away into the back and left me standing there!! Does anybody know how I can get some help or at least some answers???
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June 2021 by Jester Smilez
Why are my neighbors having to bring my mail to me? Why can't it just be put in my mail box? It's all clearly labeled to my address and my house number is visible from the street in three different places, including on my mailbox. My brother sent a book and it was thrown in the grass between my neighbors mail box and mine. This is getting out of hand. The service from this post office has never been good but has never been this bad.
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April 2021 by John Fay
The mailer carrier just “chucked” my large (several feet long, weighing approximately 10-15 lbs) package across my porch. He literally threw it through the air and it slid on our concrete several feet. The package has lithium ion battery stickers on it. Wow. Are you really that overworked that you can’t walk another 5 feet? Honestly, maybe you are... would love to hear a reply.
