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November 2025 by Chris
Great hardware store But, they Do Not refill propane. They only exchange tanks.
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October 2025 by Cathy Canty
Very friendly staff!
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October 2025 by Wallace Wendeborn
Lots of inventory and plenty of friendly helpful staff.
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September 2025 by Jaz Mojarro
I was at the ACE location in Glenwood Springs and every time we go and purchase items ALL THE WORKERS WE HAVE INTERACTED With are soooo rude and racist.
I am a Latina and every time if it’s me or my husband they treat us rude and with an attitude,they don’t greet us like thinking we don’t speak English or something. Like today I walked in there we 2 workers talking, they looked at me walking in and they didn’t greet me just looked at me and kept talking so I proceeded to ask one guy that how much was a product and he was like around $9 and walks to the register and he was like “are you getting any?”with an attitude So I told them first I need to see what is the actual price of each and then he checked and he is like “$4.99” so I was like can I get 2. He charged me and threw the receipt to me at the counter he didn’t even gave it to me in the hand and he didn’t say anything or apologize so I was like “wow” he didn’t care and walked away. His is SHAWN G. That’s what my receipt says
And it’s like that every time we go on that store. He shouldn’t work there if he doesn’t like his job!!!
Or he should be train to do a better job and not being racist!!!!
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August 2025 by Mike Silver
went here for a crazy part for a shower door. they had everything i needed. not sure who this guy was but he was super cool and knew his stuff. no i dont know or thats not my dept. un like the box store i hate going to by the mall!
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August 2025 by Scott Adams
Wide variety of stuff. Good prices. Knowledgeable staff
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September 2024 by Michael
Poor communication from this location. I left a screen to be repaired and it took me longer than I thought to pick it up. They called me to remind me the screen was ready maybe 3 weeks before I went to pick it up, and that was all that was stated on the call, just a reminder. I go to pick it up and find out they threw it away without ever giving a verbal heads up that they were going to throw it away, even on the call. They will not replace the screen or allow me to pay the repair price for a replacement. Have to pay almost double the price for a new one. Staff was friendly and professional, I just feel they could have communicated that they were going to discard my window screen a lot better. This is something that should be verbally stated to customers so there is a clear understanding, and I feel this was not done. Very unsatisfied with the service at this store in this instance.
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August 2024 by Rachel Harvey
Staff was friendly and helpful and I found what I needed cheaper than at REI
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August 2024 by Alfonso Garcia
I went to buy a fitting to a new water line that I was adding to my kitchen and they pretty much dont have any of what I need it, It was a mess around this plumbing area, a bunch of parts everywhere even of the floor or top of the shelving, all small drawers where they supposed to be were empty and seems that they are not restocking this area really often because I was there a week ago and they were the same way.
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July 2024 by Jim Souza
Nice hardware store
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June 2024 by Joann N
Big John's still has that down home feel & very helpful & friendly people. I appreciate them & make them first choice for hardware needs
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June 2024 by Ryan Tibbetts
Don't waste your time buying ace products, bad customer service.
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April 2024 by ELWERO
Good luck finding anything. 4 people working in there but they were to busy eating popcorn, surfing their phones or hiding out. Miserable employees. They have a decent selection but don't rely on any help from the counter.
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April 2024 by Jason Knepp
Nice hardware, and friendly staff!
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December 2023 by Toughen Up, Fluffy
Always helpful and upbeat, I've shopped here many times and have never had a bad experience. Big John's is definitely the place!
