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March 2024 by Matthew Harrington
Aibel, Cassie and Dillion all do such a great job utilizing each other's different skills to make a great team. The all obviously care much for the customers as well as holding a great integrity for the company they represent. Great work thank you all! Fantastic service! awesome energy!
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October 2023 by Cassie Doucet
Ary was so helpful!! Thank you Ary I give you 10 stars
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June 2023 by Dalton Smith
I took my phone in because my incoming calls are being routed to another phone number as well as mine… the employees were just as confused as me and said they would ask their higher up’s and give me a call in a day or 2. They didn’t call me for 4 days and when they eventually did they said they had no answers. They told me to call the automated customer assistance system, but every time I called the automated system it didn’t understand my issue and would simply hang up on me!! I explained this to the store employees and asked if they could call customer service from the store or if they could help me get through the phone system to an actual representative… they offered no help/ assistance; just kept telling me to “call the customer service number listened online”!! Terrible service and provided me with absolutely no help or resolution to my issue! Due to not being able to connect with a live representative through the automated customer assistance the issue is STILL OCCURRING 2 months after my initial visit to the store. Save yourself the headache of dealing with these employees and just drive to the Basalt store.
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March 2023 by Kathleen Molitor
Ary was so wonderful to help me with my phone problems. She is so patient and understanding. I would give her ten stars!!!!!!!
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January 2023 by Anna Kathleen
Shaniya Wallace saved me - I live in Tennessee and was traveling Colorado solo (as a female) and my iPhone got water damage! She helped me navigate the problem, find a solution, and sent me on my way with a workin iPhone so I could resume my trip. She is an incredibly kind person and an excellent and valuable employee. I am proud and grateful to have been in her service and I would not have been able to continue my trip without her help and the service she provides for AT&T. (PS - I was a Verizon customer and Verizon did not show up to work that day to open the store to their customers - thank goodness AT&T and Shaniya were right next door...)
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January 2023 by Liz Long
Sophia the manager of the store was lovely, knowledgeable and helped us with the purchase and activation of a new I phone in 30 minutes. Highly recommend this store!
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October 2022 by Greg Stump
Mellisa was knowledgable, efficient and wonderfully friendly. She had me in and out in minutes with my phone working again. Five stars young lady!
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October 2022 by DAVID wiggins
Melissa was a pleasure to deal with. Very personable, easy to talk to, very knowledgeable... a delight.
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October 2022 by Maira Lujan
I love the customer service I received the agent was full of good information and super nice and easy to understand
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July 2022 by Kevin White
Marcus Amaya and Ary Gaeta were a pleasure to work with. They are knowledgeable and friendly.
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July 2022 by Gaby Carreno
the store manager Shopia were helpful and professional and the new employe (unfortunately forgot her name) answered all my questions and were very helpful ? thanks Shopia
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June 2022 by Diana Buirgy
Cassie Doucet helped me mail off an old phone that I needed to trade in. I had got the new phone somewhere else, and they didn’t give me the packaging to mail away the old phone. Cassie helped me complete the process with such expertise. Thanks!
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June 2022 by Shaniya Wallace
The customer service that Cassie D provide today was amazing. She answered all my questions and provided a great experience. Thanks Cassie!!
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May 2022 by Frederique Zeelen
This shop helped me when I had issues connecting my prepaid sim card to the network. Even tough I bought the simcard somewhere else they were eagier to help me get connected. Would highly recomment!
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April 2022 by Rita Blackett
Sophia Concannon helped me out in Glenwood Springs , colorado. Spent an hour of her time and as the manager there she sure proved her worth in knowledge and excellent customer service. This lady deserves a raise. Thanks Sophia
