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November 2023 by Luis Ramirez
I recently had the pleasure of staying at the Best Western hotel, and I must say that my experience was elevated to a whole new level, thanks to the outstanding customer service provided by Jennifer. From the moment I checked in to the time of my departure, Jennifer's dedication and professionalism were truly remarkable.Jennifer's warm and welcoming demeanor immediately made me feel at ease. She greeted me with a genuine smile and went above and beyond to ensure my stay was comfortable and enjoyable. Her attention to detail and willingness to assist with any request were truly commendable.What impressed me the most was Jennifer's exceptional knowledge about the hotel's amenities and local attractions. She provided me with valuable recommendations for nearby restaurants and attractions, making my stay even more memorable. Her enthusiasm and passion for her job were evident in every interaction.Not only did Jennifer excel in customer service, but she also displayed excellent problem-solving skills. Her willingness to go the extra mile truly exceeded my expectations.Throughout my stay, Jennifer consistently demonstrated professionalism, courtesy, and attentiveness. She surpassed all my previous experiences.Thank you Jennifer,Safety: I felt very safe throughout my stay.
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November 2023 by Peter Charlton
I had a great stay at the Best Western Antlers with my family. Our room was comfortable and very clean and we actually received an upgrade at check-in. The hotel is ideally located near the town and amenities. The staff were friendly and very helpful. Particular mention to Jonathan who helped return some personal items we had left in our room. Overall a great experience and we would definitely stay there again.
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November 2023 by Vincent Bridgers
Stayed here for just an evening...wonderful location with easy access to everything else in Glenwood.They had bikes (regular and electric) for rent which I took advantage of for the morning, and they offered me a slightly later checkout very easily.Clean room, VERY friendly staff and a pretty good breakfast in the morning.Definitely will stay here again the next time I head to Glenwood.
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October 2023 by Cary S.
The staff here are so nice, and overall vibe is great. The rooms and lobby have been updated in a cozy mountain town way and it's clean and comfortable. The amenities are fun (pickle ball, fire pits, hot tub) and the location is super convenient. Love this place!
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October 2023 by Robin Tipps
I don't normally write reviews for bigger hotels like Best Western, but the staff would helped us were just so friendly and bubbly. They were happy to hold onto our luggage while we went rafting, and the woman who checked us in was one of the friendliest people I've come across, both with us and with other guests on the phone. Quality breakfast to start the day, too. Plus it was nice being within walking distance to most spots in Glenwood.
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September 2023 by Aeron Reinhardt
A great experience! The staff was very friendly, the best I've seen in a while. And super helpful. They answered all of my questions before I asked them. The AC in my room was nice and cool when I arrived. The room was fresh and clean with modern finishes. I love the exposed beams in the ceiling! It adds a rustic touch very fitting for a hotel in a small mountain town. Everything I needed was there. Good security locks on the door and blackout curtains on the window. Plenty of towels and pillows. The pool is open late so I got to go for a swim, then relax in the hot tub. I dried off by the fire pit before heading in for the night. This hotel is close to everything, and just far enough from the highway to be nice and quiet. The mountain views are amazing!Rooms: Clean with modern updates.Nearby activities: Hot springs, dining, shopping, gas station, highwaySafety: Very safe. The grounds are well-lit. It's in a good area, and the room door had a deadbolt and a chain.
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August 2023 by Stacey Trewartha
First time in Glenwood springs and it started off great as we pulled into the hotel. Greeted by Jeremy, who was pleasant and efficient (he began our check-in while he was still working with another guest).Our room was perfect! So clean and comfortable. I loved the bed and the linen.We headed to the pool/hot tub and enjoyed a relaxing hour visiting with other guests. We ended our evening rocking in a rocker, sitting under the stars while enjoying the fire pit.The hot breakfast was very tasty with many choices.We will definitely stay here again.
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August 2023 by Jessie B.
Best Western Antlers in Glenwood Springs Colorado is DIRTY with popcorn on the floors, cobwebs in our son, daughter in law & 3 grandkids room, dingy towels, uncertain if we even got into clean sheets, dirty window seals all on 8/1/23 and 8/2/23. #DirtyRooms #NoPoolTowels #GrumpyStaff #Horrific #Bad
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July 2023 by Mary Taylor
We have been coming here for 30 years. The last few years they had the worst reception ladies working there. This time it seems they are no longer working there anymore. The staff that’s at the front desk now were amazing! Best thing they ever did was to get new staff! Loved the whole experience and stay like back in the good ole days!!
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July 2023 by Kathryn K.
Affordable, spacious clean rooms with microwave/ fridge/ coffee maker/ hair dryer too. Staff is super helpful, professional & friendly! Best free hotel breakfast ever! Especially the green chili
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July 2023 by Salvador Carreon
We loved our stay here.The location was perfect. Rooms are nice beds were comfortable nice amenities and the people that work here are very friendly. Pool area and hot tub area could be cleaner along with laundry room.But we appreciated the laundry room.
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June 2023 by Jen Richards
This is a fun little hotel, clean and the staff are amazing. My only reason for 4 stars instead of 5 is that it’s an older hotel and the rooms are a bit musty and get kind of humid. We just opened windows. It’s worth that for the rest of the good. The pools are fun and really warm. There are volleyball pits, horseshoes, corn hole, etc and you can borrow all the stuff from the front office. They also have fire pits and playgrounds. It’s close to the hot springs, and lots of yummy restaurants.
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June 2023 by Cameron Fullmer
Stayed here for 3 days. Breakfast was great! Service was fast. And the hot tub was very relaxing. Also we loved the mattress we slept on and asked the staff what it was. It was a Doctors Choice Plush by Denver Mattress. We went and bought one when we got home because it was so comfortable. We will be staying here next time we visit.
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June 2023 by William Sims
This is a wonderful hotel. The staff was very friendly and efficient. The room was nice and surprisingly quiet. The amenities are off the chart compared to the last 5 places I stayed for this price. It's only a short walk to the hot springs and downtown.
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June 2023 by Nick Goldston
First of all, this has got to be the nicest Best Western I've ever been to. The pools, the fire pits, the location, the rooms. All top notch. Also, Jeremy at the front desk was also outstanding. We loved him when we checked in, and when I forgot a pair of shoes in the room he was extremely helpful in getting them back to me easily. Lovely guy.
