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November 2023 by Whitney McPhail
Beware of the financing. I signed up for the no interest if paid in full within 12 months, and from the first month I was being charged interest at a rate of 29.99%. The manager in Glenwood springs was nice and tried to help, but told me that he didnt know why I was being charged interest as they only offer promotions with zero interest within a promo period. Comenity tells me to call the store, and that the store is who tells them what promotional plan should be applied. No one can help me and basically says to call someone else. Totally ridiculous. I just paid off my balance to avoid any more charges, but I am completely frustrated and feel that I was lied to, and no one is willing to help. I wont be using their financing option ever again.
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November 2023 by Jamie B.
We were in a pickle from a Costco tire center failure and store manager Brendan was great and getting us in and mounting our tire back on.
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November 2023 by Paul Waul
Brendan and Joe at Big O Tires in glen wood springs, co were amazing. I was driving a rental car that had severe tire damage. They diagnosed the problem, they inspect the other tires and found other serious issue and they somehow settled everything with the rental car company on my behalf. plus they were super pleasant and professional- THANK YOU ??
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November 2023 by Susie Carrillo
AWESOME and PROFESSIONAL service from the crew at Glenwood Springs Big O Tires!Brendan and Will rescued me right at closing one evening and eventually had to have further work done after my dealership failed me. Joe and Emmanuel were helpful, caring and supportive in customer service. Will and Stormy were efficient, excellent and extremely knowledgeable when servicing my vehicle. They don’t just do “tires” and I would highly recommend them for all your vehicle needs!Thanks, Guys! You all rock!Susie Carrillo
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November 2023 by Corey Johnson
Outstanding service! Brenden quickly got my truck in to fix a nail/leak, and was more than willing to provide additional Big O services and rotate the tires. Great "can do" service! I checked the tire pressures afterward, and they all matched. Excellent attention to detail!
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November 2023 by James Sandoval
I needed help filling my Differential fluid on my Jeep and went to a couple of different places and wasn’t able to get help. Went to Big O and Manager Brendan said sure we can help you. He personally did that work. I offered to pay for his services and he said that it was all good and wanted to make sure I got home safely. Great service! It looked like a well ran shop! Thank you for your help!
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November 2023 by Olivia Lurvey
Me personally love this place. Super nice and attentive employees. I took my car in and they were able to suggest the outcome for my car and wallet . All is well. Brendan, the manager, was able to help me out with my car and explained the damages to my car. Jose, a mechanic/ cashier, was able to provide me excellent customer service when I came back to pick up my car. Overall great experience and relieved some anxiety with mechanics.
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November 2023 by Haniel Mendez
Me and my friend sam came up for help with her car, we had an amazing experience Brendan was super helpful when we came in and ran us through the process of what would happen with the car. We came back the next day and Joe and Emmanuel were insanely helpful with helping us check out. Amazing and sweet workers, please come here it’ll be worth your time! overall we had a great experience at big O and will definitely be coming back in the future:) !
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November 2023 by Audrey Smith
Joe, Brendan and Emmanuel were absolutely amazing! My best friend and I are heading to Utah and felt some shaking in the steering wheel so we felt some concern from it. They took wonderful care of us and we were in and out quick! Thank you for taking wonderful care of us and assuring us that we will be good on our trip!
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October 2023 by Alexa R.
Update: Your store manager didn't really offer much of a solution. Instead, he dismissed my complaint and offered basically no resolution. I've also never been contacted by your District Manager. I checked my email, Yelp Messages and VM. Nobody from your company has ever followed up. I'm more than happy to talk to somebody in order to come to an amicable solution.
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October 2023 by america valois
Today I received the best service ever at Big O Tires! I came in confused not knowing what to do with my flat tires. Brendan, Emmanuel, and Joe reassured me and helped me figure out what exactly I need to do to get my car running again. They showed nothing but kindness and understanding. Brendan went out of his way to help me as I am financially struggling and confused. He helped me find new tires and a whole new wheel, for the cost of nothing! I am beyond grateful for their help and will continue to return here in the future for their service. I can’t thank the employees here enough! Thank you guys so much for helping my day go a little better! And thank you Brendan for being so understanding. I recommend this place 10/10!!!!
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September 2023 by Thomas Allen
I did not have these guys do anything on my truck but I broke down in the canyon and Valley Tow delivered me to their area. These guys were accommodating and said they could help me out in the morning which is unheard of in a lot of places. As the day was coming to a close my brain was working overtime on me and I know that I just did not have that much money left and I had a lot of miles ahead. I ended up fixing the truck myself that night and I had to call in the morning to cancel the appointment I had on their board. It was no worries all the way around, so I wanted to give you guys some love for making room for me in my emergency. Thank you
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July 2023 by Brenon S.
Amazing! Justin went the extra mile for me and helped me fix a leak in one of my tires just before closing. Great service and very friendly. Huge thanks!
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June 2023 by Abram R.
These guys helped me so much man amazing group of guys and funny as hell guy was willing to drive to me and change my front 2 tires so I could get to them and fixed everything
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June 2023 by Jacquelyn Paulhus
I called a day before but didn't make an appointment. I walked in first thing this morning and they did my tires immediately. Offered me plenty of discounts and they were fair and informative. I felt genuinely helped, educated and not at all taken advantage of. Had my car finished within an hour of walking in.
