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February 2024 by Jennah Haase
Quick, knowledgeable, friendly service at a reasonable price. Highly recommend!
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September 2019 by K C.
Bill and Shelly are fantastic, neighborly people. I've been a regular customer since they bought the shop a few years ago. After my trailer hitch detached from the ball a few blocks from the shop -- with my horse still in the trailer! -- good Samaritans helped me re-hitch and then I called Bill. He dropped what he was doing *and drove over to me* so I wouldn't have to risk moving my horse in an unsafe rig. My horse and I can't thank him enough for his kindness. We're fans of First Class Automotive!
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March 2019 by Abby F.
My boyfriend and I hit a massive pothole just outside of Grand Lake. We got a tow to First Class and we're so happy that we did! Bill and Shelly were so so helpful. They went out of their way to get us back on the road as soon as possible even though two of our rims were completely toast. Bill ran all around town searching for a replacement tire so that we wouldn't have to delay our plans. Honest and kind business people. We would fully recommend them to anyone!
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July 2018 by L H.
Thanks to First class for checking out our vehicle and easing our fears after traveling to the top of RMNP. These guys are the best!
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August 2016 by Erica A.
We were staying in the Grand Lake area for a 1-week vacation. The 2nd day we were in town, our SUV started making a terrible metal on-metal sound as we were leaving our cabin. First thing Monday morning, we called First Class Automotive about getting the SUV checked out and fixed. Don was very professional and helped confirm the information we needed in order to exercise the warranty we have on our car. At least that way we could get reimbursed for the repair expense when we returned home. We had the vehicle towed within the hour. Don told my significant other that if we could get it there by around noon, they'd make time to look at it that day. He called a couple of hours after the vehicle arrived at their shop and explained that a wheel bearing was bad, etc. Turns out he had the part for our Nissan, and they had some time in the afternoon since the part for another customer had not arrived yet. He called by 4pm and said it was fixed. The very next morning we were back on the road and our SUV is driving great. They were a big help in being prompt and communicative so that we could we could enjoy our vacation without having to spend too much on a rental car. We highly recommend this shop!
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July 2016 by T C.
The owner himself tried to give me a quote with a 75% mark-up on parts for my vehicle. Also, when I brought the car in it had a very small leak, when I left it was larger. Even though, they just "looked" at it. I would not recommend this shop unless you like to be taken advantage of.
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July 2014 by Paula F.
First Class Automotive Is not just the business name it's their business practice. My old Durango had trouble keeping up with the grand Colorado tour I was trying to give my out of town family. When the Durango gave out in the middle of our trip into Rocky Mountain National Park First Class Auto went out of their way to get us back on the road in record time. Their first class service even followed up with a phone call the next day to make sure that we arrived home safely and that the Durango was running well. First class auto turned a car nightmare situation into a dream resolution. I would highly recommend first class auto to anyone in the Winter Park Fraser Granby area.
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February 2013 by Renee O.
Our van broke down while vacationing in the mountains. The workers at first class auto were absolutely wonderful. They went out of their way to help us from beginning to end. I would recommend them to anyone in the area.
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July 2011 by Rachael C.
This place is an auto shop, not just a detail shop. Do NOT take your car here. My car basically keeled over driving through the mountains in Rocky Mountain National Park, and we barely made it limping in to First Class. The dude/owner said it was going to be $80 just to plug the diagnostic computer into the car, which I agreed to do since he was acting like he'd be able to get my car in that day. He took an hour to get around to getting a read on my car. He told me that two of my cylinders were misfiring and that my car needed a tune up/spark plugs/coils replaced, but that he wouldn't be able to work on it until first thing Monday morning (this was Saturday), knowing full well that we had to drive back to Texas on Monday. There were two cars ahead of mine that would be worked on that afternoon, and he refused to ask his mechanic to stay and work on mine after hours. The only suggestion he made was to get a hotel down the street and wait it out through Monday, even though our campsite and belongings were stuck on the mountain more than 60 miles away. He also refused to give back the $80 diagnostic fee. I wound up going across the street to Mountain View Auto and received wonderful service there from honest, genuinely concerned guys. They charged me $70 parts and labor, whereas this asshole at First Class charged me $10 MORE then the cost to fix it for plugging in a computer that not even Auto Zone charges for, knowing full well he wouldn't be able to fix my car for me. First Class had a lot of business coming in and out the day I was there, but this guy completely ripped me off and didn't seem a bit concerned about it. I guess some people will really do anything to turn a profit, including taking advantage of stranded tourists.