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November 2024 by Gordan Thibedeau
I went in to the Grand Junction office to purchase AAA for my vehicle and to make arrangements for my convention travel to Denver. When I walked in there were two employees I could see and to be fair they had customers. They did not look at me that I could tell or greet me and tell me they would be with me when they were able. I sat down and after more than a couple minutes I went ahead and purchased AAA for my vehicle and made arrangements for my trip to Denver. I stood up and tried to make eye contact with both employees and was completely ignored. At that point I left and they didn’t say goodbye either. I would walk to Denver before I set foot in that store again. I strongly recommend purchasing your own travel or finding a company with at least some manners to do it for you
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May 2024 by Ron Nunnery
Great service and good prices
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April 2024 by Stephanie
Nobody is available to pickup the phone called 6 times and left with menu options to choose from making you feel like you'll get transferred to someone but even after choosing all the menu options available you're still not transferred to anyone. So basically calling doesn't get you any help. Ive been a loyal member for 5 years but will be thinking twice about renewing my membership next year. They also cancel my membership after taking payment due to a mistake on their end and when I was stuck and needed road side assistance was stressed when I needed help totally unacceptable ! Even after that I'm trying to give them a chance but now this ! Customer service is lousy nowadays. I don't know what's the point of having a phone available to call for help if there's no one to pick it up just a recording with menu options that clearly don't work if someone else left a bad review. You'd think with all there loyal customers they can hire one person to pickup the phone and take calls
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April 2024 by Thane De Puey
if you try to call the local GJ office, you get a list of options; none of which is to talk with someone in the store. then the phone call drops. tried multiple times!!
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January 2024 by Lewis Baker
If you're looking to be covered where ever you are, go AAA they are the best!
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November 2023 by Edwin Wilson
A simple call to your local AAA office to ask a question. Forget it! Unless your spending money you get no where.
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August 2023 by Andrea Bartlett
I was at a business when my car battery died. I tried calling them, but AAA sent a link to their app to use to get help. I was still trying to use the app to get help when I called my mechanic. He brought a battery charger and charged my car during the time I was trying to use the stupid app to get help from AAA.I will not renew my membership.I remember a time when you could call them and get immediate help. Not anymore.
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June 2023 by John Clarke
Great service, fast and helpful!
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May 2023 by Arlene Benge
This place has the absolute worst customer service. Why are you even open when you don't want to help people???
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May 2023 by Gary Hypes (hypesgary)
Blake is wonderful to work with at AAA
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August 2022 by brett barker
Outstanding service. Love large AAA maps when traveling especially when planning a trip and considering the overall perspective of the journey.
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June 2022 by eagle view
Fast and Friendly'
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April 2022 by Carey Smith
Not as many items as stores in larger towns, but they still have a great selection of hardware items at reasonable prices.
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February 2022 by Paul Vaillancourt
Driver was very helpful. Service was slow. Three hour wait.
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November 2021 by Roger Opiela
A nice casino to visit, we didn't gamble though. We were there for a ZZ Top concert last weekend. Some great sites to visit when you have the time.
