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March 2024 by Ashley T.
5 stars all the way! Their selection and prices can't be beat. We worked with Gus, and he made sure to find the exact dishwasher that would work best for my parent's complicated kitchen. He ensured the dimensions were exact, color matched with other appliances, and price was within budget. Would definitely recommend using Appliance Factory (versus Home Depot or Lowe's). We will use them again!
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October 2023 by Emma Bonello
Wow… firstly I want to point out that I came in here with no expectations of buying anything today, I just wanted to look. But after my experience, and the amazing, most kind customer service I’ve ever had, I got a killer deal and walked away with some really great appliances. If you come here, ask for Gus!! The most understanding, and kind salesman I’ve ever met! I will absolutely be coming here to do future shopping and so should you!
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October 2023 by Franky G
If leaving less than one star was an option i would have chose that instead. Spent thousands of dollars here while remodeling a home and received dented and damaged appliances. While asking to get my appliances that were delivered replaced the long bearded guy with 0 customer service skills laughed in my face. Don't waste your time having a bad experience here. Take your money to a decent company instead of this place.
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October 2023 by Hana Upson
Absolutely disgusted with the lack of customer service, I am remodeling my home and was looking at pricing and new appliances. Delt with rude employees who'd rather fiddle with their phones then do their job or sit and talk amungst one another. Asked questions about appliances and the guy with the long beard was rude and acted like he had something better to do than to help me (Very Rude!). I will definitley be taking my business elsewhere. I almost made the mistake of spending my money here. Not even worth walking in the front door.
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October 2023 by Adam Gallegos
While remodeling my parents kitchen they made the decision to bring their business to this company. They made it very clear that it was a horrible choice. Will never bring business here. Hopefully others are aware that they send dented and damaged goods out and then argue with you about having it corrected. Not worth the dissapointment.
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October 2023 by Marquita Gallegos
We spent $11,000.00 on all new kitchen appliances and washer and dryer. Washer is junk! Kitchen appliances came damaged and scratched. Sent back and new delivery brought us dented and scratched appliances! They won't guarantee were stuck with damaged appliances! I wouldnt have gave them one star but only way I could publish! Salesman are very rude once they take yr money! Wish I'd of went to Lowes or Home Depot!
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October 2023 by Ginger Garite
Awesome Experience! Jay Carpenter assisted me with a purchase of "professional appliances". He was polite, professional and incredibly helpful! Will for sure do business with him again!
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October 2023 by Rebecca Stern
Customer service is pretty poor and their delivery service costs extra and is backed up. Home Depot has comparable prices with free delivery.
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August 2023 by Heidi Faries
My husband tried calling to get answers no one answered the phone just let it ring. So he drove across town. 8 employees standing around in a circle behind the counter, not a single customer in the store. But he was told they didn't answer because they were all busy with in store customers. Really? When I worked customer service we were trained to answer the phone and ask them to hold, then take care of the in store customers.
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August 2023 by Heather B.
I purchased a freezer here one month to the day and it has stopped working. I called today, when the store opened, was to get a call back. Nope. I called again, was told Id get a call back, nope. I called again, and spoke with "Gus" who said they were trying to help me, but if I would prefer to call Maytag myself I could. I called Maytag, the answering machine there says they close at 4pm our time. It is 335 our time. No help. Do not recommend.
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April 2023 by Kelly Myers
Do not expect any help from the store manager if you have problems here. I spoke to him when I had been promised service that wasn't given, and all he did was blame his company and chain of command - rather than try to accommodate my needs. He was worse than useless. I hate it when people blame others rather than take responsibility and action.
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February 2023 by Bells
Great selection and great prices! When you come in, ask for Gus or Rob. Super friendly and extremely helpful! Guy with the long beard is rude and VERY unfriendly, so if you see him, just leave until you can get better service.
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December 2022 by P Hanson
Jay was great with helping me select my appliances for my new home. He has a lot of knowledge on each appliance and helped me find what would work best for my needs. I had some issues with my home being built on time. Jay was supportive and understanding with my situation. I highly recommend Jay for your appliance needs.
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December 2022 by Greg Gutzki
Product Specialist Gus Radke is exactly that. He’s so knowledgeable in the many product lines Appliance Factory stocks.I purchased the GE CAFE kitchen for the Barndominium I’m renovating. Gus was great, taking time to point out all the different features of the models and answering all my questions. I also bought the LG laundry. Thanks Gus for all the help!Appliance Factory gets 5 stars and two thumbs up. ?? ??Greg Gutzki
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September 2022 by Kaitlyn Horn
Bought a whirlpool washer from this place almost a month ago and have had nothing but issues with it, which have turned into more issues down the road with other appliances. Haven't been able to wash or dry my clothes properly in almost a month while we wait to get the washer fixed....
