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February 2024 by Joel M
Customer service was great car was in exit condition in ran great no problems whatsoever very happy with everything
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January 2024 by Lena Dickerson
The customer service was excellent. They weren’t prepared with an AWD Rental but made accommodations with an incoming reservation. I appreciated their efforts!
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October 2023 by Jay T
Great friendly service from Hunter. He was professional. Checked in and out promptly at 9am when it opened.
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October 2023 by Erica Y
Lindsay was nice, quick and car is super clean.
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August 2023 by Kimberley Blosser
DO NOT RENT FROM THIS COMPANY!! I prepaid for a 2 day rental and had to change plans for an emergency. After having the car for overnight and never leaving for my destination, I understand paying for 1 day but not having a "non-refundable prepayment" for the remainder of my anticipated rental. My paperwork does not say anything about a prepayment being non-refundable and there was nothing on their website about a prepayment being non-refundable. They are crooks!
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July 2023 by A. Drew Walker
Hunter and Lindsay really go out of their way to accommodate customers, including myself. The only car rental location I go to, fair rates, new, clean cars and a GREAT staff....
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June 2023 by Tamaghna Hazra
This is a dishonest company that should not be allowed to do business in this hard-working country. I reserved a small car through Priceline for $31/day and made the trip from Moab to Grand Junction to pick up the car. On arrival, I was told that the reserved car was not available, and offered me an upgrade for $105/day (more than 3 times what I had reserved). Priceline customer service clearly said over chat that "The counter is supposed to upgrade you to the next car class for free if the reserved car class is not available". The manager on-site repeatedly lied to me about 1) having no other car except a 7-seater with a cracked windshield that was 4x more expensive than the small car I had reserved (I later found a lot full of cars and a queue of people with reservations afterward) 2) having tried to reduce the upgrade fee by talking to his superior (didn't see him making any calls while I was figuring out my options - I realized I had none) 3) having called Priceline repeatedly over the course of the day to not send them any more customers since they had no cars to rent (Priceline denies this)I realized from talking to both companies that this is standard practice - Priceline makes deals that don't exist to bait customers to this location, where at the Avis counter, the managers have been trained to do this con-job of extorting the customers into renting vehicles which are otherwise unrentable (see previous reviews as well) by pointing out (correctly) that there are no other options since only airport locations are open and other honest rental companies are out of vehicles at that time. Since the alternative was to cancel my weeklong vacation starting at an Airbnb hundreds of miles away, I eventually forked out the extra bucks for the upgrade that should have been free, with a sick feeling knowing that I was paying someone who had successfully conspired to cheat me.
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May 2023 by Larry Shaheen
Reserved an SUV through Expedia at this location. The vehicle type was not available at the time we arrived to pick it up. Instead of offering us the upgrade which is customary they insisted we pay almost double for a vehicle that was damaged and filthy. When we left a complaint with Expedia they wrote and offered $75 against an extra $150 that vehicle cost more to rent. Poor service, poor customer relations and poor management.
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May 2023 by R 1
Past management was great, but it's become the worst place to rent in Grand Junction. Unless, of course, you want to 60-80% more than any of the other agencies charge. Now, you can expect to be treated rudely on top of that.
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July 2022 by Robert Harsch
Awesome ladies, nice car. Top dollar very expensive, but excellent experience
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April 2022 by Brianna Chidester
Showed up to get. my rental, the office was closed and had a sign to return at 5. Well, there was already a person waiting so I waited for 10 mi s to call. The person was out cleaning the cars. No biggie waited another 25.mins for her to show! 6 people ended up waiting to get there cars. My rental ID great had everything I asked for
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August 2021 by Richard Weidman
Professional n courteous n very helpful staff.
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July 2021 by Lori Hays
Easy to rent from
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December 2020 by Paul N.
I attempted to book online from Dec 26 - 30 In Grand Junction Colorado to visit my beautiful daughters for Holiday. Avis offered me 30% discount if I filled out an online form. I spent the 10 minutes wasting my time and privacy fir this discount which they accepted and I booked. A couple hours later I get an e mail saying my discount was not complete and raising my price back to full price. I despise such deception. I called to cancel my reservation. The supervisor informed me that they will charge me a $50 cancellation fee and he hung up on me. This kind of corrupt business is unacceptable.
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October 2020 by Alana Ryun
The young lady at the counter was awesome
