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February 2024 by Erika Kimber
The staff is always very helpful, print quality is as high as you can expect from this type of print shop. Quick & efficient service.
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December 2023 by E M
FedEx told me to call this store about my package. First, the guy cut me off as I was explaining the situation and then hung up abruptly. Based on other reviews this establishment is subpar so I guess this type of service should be expected. I've used this store previously for other services, but I won't be in the future.
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October 2023 by Steve Perry
I needed about 250 physical photographs digitized so I could use them for a memorial service. They were able to get this done in one day and even cropped the pictures so I was able to paste them into the service slideshow with no extra manipulation needed. The price was super-reasonable. I've also used this location for overnighting items for my work from time to time. Would definitely recommend this location!
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October 2023 by Rebecca Bradley
Today I came in and was going to ship a package. Saw not only the Employee who is very demeaning to a customer.And also manager refusing the ship accustomed package. Because he said he knew the things that could not be shipped they refused to help this man because he didn't read what you can and can't send 'that everywhere uses' told him to leave the business. I will not be shipping at this center and may never use FedEx again after seeing this today.
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October 2023 by Chris Riley
Worst possible staff and customer service! The person working the desk seemed aggravated and extremely passive aggressive from the moment I walked in. Then when he/she/they didn’t feel like I had read the disclaimer thoroughly enough they began belittling me and when I asked for a manager they threw there hands on the keyboard and told me they were refusing to ship my package. When the “assistant manager” came over and began screaming at me because making sure customers read is “their job” he then told me they had refused to ship the package and I needed to leave. I asked for the phone number for the store manager or district manager and I was told that the generic tracking phone number was “as good as you’re going to get”. Somebody needs to do their job, get rid of both of these employees and move on. To imagaine someone is getting paid to handle these issues and won’t manage their own people. Wow…I will NEVER go back in this location, and I will find a corporate person to deal with these nasty employees.
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September 2023 by Craton Edwards
Entire team was awesome, helped with the whole process and did a great job. Highly recommend this location ?
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July 2023 by Ashley Cartee
Jessica, the store manager, was amazing! She was very friendly and helped me locate a package.
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June 2023 by Alyssa Needham
Ray was wonderful. I placed an order online to pick-up in store. When I received the order I realized there was a miscommunication somewhere along the way, because what I received was not what I thought I ordered. Ray was wonderful. He noticed that something was wrong. He listened, he understood the situation, he empathized. He went above and beyond to fix things for me. He fixed things in a timely manner and had excellent customer service. He was kind, wanted me to have a good expereince since this was my first time ordering and picking up in store, and he made a lasting impression. I will absolutely use this FedEx office again and would 100% recommend them to my colleagues and peers.Thank you to the employees at 12th Street FedEx for all you do. I appreciate you excellent customer service and hard work! It is not easy to find great businesses that care about their customers like you do! Thank you again!
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May 2023 by Matthew Schad
Can't actually reach a real person when you call. Guess you don't want my business.
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April 2023 by Amanda Petersen
I must commend the staff at this particular location for their exceptional service! Rick, in particular, is outstanding for his helpfulness and professional skill. He goes above and beyond to satisfy your shipping and printing needs. They are always fast and reliable. Thanks again!
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April 2023 by Joe Carter_3
The hours say they’re open on Friday until 7pm. Not on Friday March 24th. They’re closed.
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March 2023 by Shelly
This Fed Ex office is run efficiently and professionally with excellent customer support! This is a group of kind, courteous, and hard-working people.
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February 2023 by Kelly C.
Russell and another associate were on the spot of my vision for my wedding invitations. Russell was extremely helpful and went above and beyond.
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February 2023 by Marty Crowe
I will never use FEdEx again. I sent my son a check overnight for a morning delivery. It was desperately needed. The package was mis sorted and sent to Indianapolis, Indiana where it sat for 5 days as of this writing. I went into the location on 12th street to get a refund on my ‘guaranteed’ next day delivery. The assistant manager there told me there was nothing I could do about it. Basically, ‘screw you’. This had serious consequences that my son had to endure. I will never use these irresponsible people again. They didn’t care at all that their failure had real life negative impact on my son. Now i have to put a stop on the check costing me another $40. If you choose to ship with this joke of a company be warned you are on your own. I was given no help at all by the people in the Grand junction location.
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December 2022 by Miranda L.
I always have the absolute best customer service here and will not go anywhere else to ship my packages from GJ! This team is amazing!
