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December 2024 by Neko
Took forever to get someone on the phone and just tor someone that wasn't geek squad to tell me that they can't help me because my switch console didn't come from them. "I can't even ask them if they have an idea about what's going on??" Apperantly not. Find another place guys this best buy ain't worth their salt unless your buying something brand new, and even if you do buy a device don't expect great service from them as far as repairs.
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December 2024 by Ronald Nelson
Their sign says 24 hour help but only saw 1 person in the department. When I went up there to have them look at my computer, I told them what was wrong then,, was told that I needed an appointment and to go to another department to get one scheduled. How is that 24 hour service? Nowhere in any of their advertisements does it say that you need an appointment. They need to hire more people. Service is horrible.
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October 2024 by kim young
Jason at the Grand Junction store was amazing. He helped me figure out that I had multiple one drive accounts and he got everything set up on my new mac book pro as well as my old PC. He was fast and thorough, excellent customer service and knowledgeable!
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August 2024 by John Champion
Standard business, happy with their service.
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May 2024 by Tom Hendrix
Terry had my Dell up and rnning in no time. He knew what it needed. Add skill, and it was better than ever. Thank You again Terry
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April 2024 by Steve Damm
Fixed over the internet quickly
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February 2024 by Ron Wallace
I could not get a hold of the Geek Squad. I kept getting a corporate answering machine asking me irrelevant questions or someone in a foreign country. I give up if that is what their service is like
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September 2023 by carol lynch
We are in our 60's and do not want the hassle of trying to figure out electronics. We finally made an appt thru best buy to have someone come out and tell us what we need for what we want. Josh came out (free of charge) and was such a tremendous help with our electronics. He gave us suggestions, gave us options. We told him what we wanted and he took care of everything. We didn't have to do a thing. He showed us what he had down for ordering, we agreed to it. He set up an appt for installation. So easy! Why we didn't do this a long time ago, I don't know. But I'm so glad we finally used the Geek Squad! We'll have a brand new sound system up in just a short amount of time. Yeaaahh!!it'Here it is 2023 on a hot Aug day. The geek squad came out first thing which was great. I like how we get continued texts and they call to let us know they are on there way. I LOVE the geek squad and for people 'my age', it's a godsend. They took less than 15 minutes to fix our tv and the yearly membership is 100% worth the money.
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July 2023 by Constance Shambo
These folks are SO smart. Helped me with new computer AND fixed a problem on my iPhone that I couldn’t do after several tries.
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June 2023 by Turner Arnold
I went in to see the geek squad, seeking assistance for my grandmother’s computer. Robert Holbrook is the gentleman that helped us and he was very professional. He had excellent patience and understanding for our situation. I felt like he put his best foot forward and helping us resolve our issues.
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January 2023 by Heidi Germain
Good location. Good quality food at the restaurant!
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December 2022 by Richard Miranda
Tried setting up a repair and the computer just kept hanging up on me.
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December 2022 by Tim Marler
What a Great place to take care of your insurance needs
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December 2022 by Aaron Duckworth
They need to hire more geek squad employees. The few staff they have work extremely hard but are in a constant state of being behind. The wait time is ridiculous and they are so limited on what they can even do its sad. Also whenever you try to call you get sent to a call center that is absolutely zero help. It is a joke.
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December 2021 by Laura Selover
Mark in Car Audio was amazing. Very knowledgeable and friendly staff in Car Audio. Answered all my questions about products and went above and beyond his duties. Thank you Mark!
