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April 2024 by Robert L.
Worst customer service ever. They do a $100 deposit. Parking is $14 no big deal. But your credit card has to match your name on your drivers license. I use my wifes credit card with here name on it at all the other Hotels with no problems. But they won't. Also, they don't take reservations over the phone. Online reservations only. Not everyone has internet or smart phones.
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March 2024 by Ass H.
Stay was great food was ok but the older lady w in restaurant was so rude we wanted to leave but we sucked it up an finished our food the lady on the weekend was so nice .. hopefully it changes or we won't be eating there anymore
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March 2024 by Joe G.
Service from Debbie and her crew is top notch ! Spacious rooms, breakfast buffet is good quality food. We stay here every year !
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January 2024 by Richard S.
This has been the worst Hotel experience I have ever had. The first night we left change on the desk and while we were gone during the day housekeeping took it. When we confronted the front desk about it we were told the thought it was a tip, no one tips till they leave so that was a lie. Management did put 3.00 back with a note that said they were sorry for the misunderstanding. Then they charge you 14.00 a day parking and at night there dining is open to the public and they take all the parking and hotel guest have to park on the street. Also one night I couldn't sleep so I went downstairs to the lobby out of respect for my roommate and after sitting there I was told I had to go back to my room I couldn't sit there anymore. I would never stay at this hotel ever again.
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October 2023 by caml77
Check in was efficient and made pleasant by our hostess Evonne. Michael ( the Archangel) entertained us with a wide variety of genres in Bailey’s Live while Lou served us a nice meal of chicken sesame.
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October 2023 by 911antoinettej
LOVE this hotel. Have stayed here several times. Celebrating my husband's birthday, asked for room on top floor with view, and that is exactly what we got! Rooms are always clean and spacious. Had dinner in their bar. It was DELICIOUS!! The salmon was excellent, the beer delicious and the apple pie with ice cream marvelous! The entertainment is always great, but this time it was exceptional! A bluegrass, folk, 70's quartet. We had a blast. We'll definitely be back. THANK YOU..
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October 2023 by Ife W.
Do not waste your money or stay here, pick somewhere else even if it's in a nearby city. If I could give this place a 0 star rating I would and for many reasons. The rooms and service were basic but the main issue was the excess costs and fees that were not disclosed. 1. Our party had booked several rooms, some through Expedia and another by calling the hotel directly. At no time were we told there would be an additional $100 deposit to stay at the hotel, that should be disclosed. In addition, they charged everyone's card before we even got and stayed in the hotel. This is not an AirBnB, hotels should not charge deposits and they should not charge until guests have left, some guests wish to pay by other means. 2. At no time were we told there would be a $14 per day parking fee. Again, this is 2023 and to pay that is ridiculous. It was a mere parking lot at the hotel, with no valet service, and no parking garage. 3. They charge overpriced rates for food at the hotel. A bowl of oatmeal was $10, a plate of fruit was $14 & a cup of coffee was $3, an omelet was $14. For the rates they charge per night, basic continental breakfast should be provided for free. To add salt to the wound, we paid the server in cash and card and the server charged the full amount to the card. When I called the hotel to complain about the issue and talked to accounting, the server did not turn in the cash so I believe he was trying to pocket the money. I asked the hotel GM to contact me but a week later, no one has reached out to me.
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October 2023 by Heather Brandon
The lighting is dim to help cover up how dirty and dingy everything is. Found trash in my room at arrival, loud at night, and the available for purchase breakfast was awful ? Definitely recommend finding a different location for your stay.
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October 2023 by abdul kader
Home away from home. The hotel is a tiny bit dated/older looking, but my room is clean, comfy and everything worked. The staff was friendly and check in was easy. The bartender was also nice, prompt, and made good drinks- and the food was better than I expected.
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October 2023 by David Miller
The reception when entered was great we were offered a drink and a cookie. Both were really nice. The room was fine the only complaint I have was the air con which was so noisy we had to turn it off. It was like a jet engine going off hence the low star rating.We ate in the bar at night as there restaurant is closed at night. The bar of fine it had live music. Food was fine as well.
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October 2023 by Ken Luedke
I found the staff to be very helpful and they provided very good customer service. Any issues I raised were addressed. I stayed two different nights in a one week period. The first night I was assigned a room without a strike plate on the door. A very serios safety issue. When I raised the issue I was assigned a different room. The second night I was assigned a room with a broken shower head that sprayed water all over the bathroom. The shower head was replaced. Although both issues were addressed I was disappointed that 2 out of 2 times I had significant issues with my room. I most likely will not stay here again.Safety: I was assigned a room without a strike plate on the door. When I raised the issue I was assigned a new room.
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October 2023 by Colin Leipelt
Cockroaches and pubic hair. 5 minutes after I walked into the room a roach crawled out of the toilet. There was someone else’s pubic hair on the toilet AND the bathtub. Not to mention the room rates are false advertising. AFTER you book the room, at which point there are no refunds, THEN they tell you that they charge $12 a night for parking. Which means the rate is $12 more than they advertise the room for. Never again.
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September 2023 by Matthew Tsegaye
Honestly I haven’t left a bad review my whole life but WHO VACUUMS AT 7 IN THE MORNING. That’s crazy. Front desk said they start early to be ready for the next guests. I didn’t know people are going to be sleeping in the hallways. By the way check out is at 12pm which is 5 hours from now. Anyway so that’s my rant and I hope the front desk and housekeeping have both sides of their pillows hot for the rest of the year when they try and sleep.
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September 2023 by Helen LeDonne
Room is clean although they don't give you enough coffee packets in the room. It's nice to entertainment in the hotel. Friendly staff. Nice place.
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September 2023 by Aimee Fredericks
I’m assuming this hotel has been updated fairly recently. It’s homey in a good way. The rooms are nice enough and functional. There weren’t too many outlets that I could easily see but I found a few.I’m sensitive to heat so usually the first thing I check in a hotel room is the AC and turn it down if I can, which I could in this case. The fan to the AC was very low key, which may or may not be a good thing to others, but for us it felt like air wasn’t circulating as well as I’m used to.The adjoining door to the room next to us had a hole in it but not one you could see through or anything. I assume it was from other doors opening and closing but it kept sounding like the neighbor guest was trying to turn the knob, which made my husband and I laugh.They had a bar party/karaoke thing going on which was pretty loud. We got in around 10pm or so and had to park pretty far out, but it was maybe a five minute walk to the room.This hotel is visible from the highway and easy to get to. I don’t feel any preference to this hotel compared to others we’ve stayed at in Grand Junction.
