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October 2025 by Jeff Miller
This place is a joke! To start off, we rented a large storage shed over the phone. When we got to the facility we found that the wood floor was collapsing. The lady at the facility was new and embarrassed. She took us to 2 different sheds that had the same issue. She finally found one that had a cement floor so we took it. Second, we were having a garage sale to get rid of a lot of the stuff in the shed and had advertised and planned it all out. I get to the shed and am locked out because of no payment. We were supposed to be on auto pay and didn’t know they screwed it up. I tried to make the payment right then so we could get into our shed but there system is so screwed up it wouldn’t let me. There was no one in the office and none of the so-called managers would answer the phone or return our calls. I was panicking and just followed another vehicle through the gate and got into the shed. The lady that works in the office had an emergency and wasn’t able to get in when she was supposed to and was very apologetic. We were assessed a late fee for the companies screw up so she tried to get it taken off but the cowards in charge refused. Third, ( keep in mind this was the second month of our renting from them), I went back to the shed and was locked out again. This time it was because we couldn’t make a payment because this company is so screwed up, their system wouldn’t let us make the payment over the phone. My wife and I both work and it is very difficult to make it into their office. This place is so bad that we are going to waist a weekend to move to a different facility. We are both older and these types of activities takes a toll on our bodies but I refuse to give this place another dime. STAY AWAY FROM THIS PLACE AT ALL COST!!!!! Would have given a zero star if allowed!
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September 2025 by Edith Greenfield
The person is running the business is really nice and helpful.
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August 2025 by debora tunget
I can’t call in to make a payment and haven’t received an email back
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August 2025 by Susan
Great and very warmly
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August 2025 by Sarah Moody
Two boxes were dropped off this morning and placed exactly where I wanted them! Awesome guys, very professional, great drivers.
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July 2025 by Alexis Bauer
On the one hand, it's adequate storage unit. Dry and doors always work. On the other hand you have to give a 10 day notice before moving out and that is kept a secret so they can claim your whole month's rent. If it's not a secret, why isn't the need for notice posted anywhere visible? We even checked our lease and still didn't see it (it is in there, moving time is just hectic).
Often no one is at the office, auto pay doesn't always work and while they fix the late charges that accrue when their system breaks down, it's a hassle to get through to the team and make that happen.
The company we leased with sold to another company that keeps hiking rental rates, maybe under capitalized? I don't know, but it's really expensive storage now... this was actually helpful to get us to sell our stuff and stop spending money on storing things.
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June 2025 by Dan Cowan
No response from local office. Unexpectedly closed with no apparent reason. Unable to gain access to facility when needed.
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June 2025 by Jony onetime
I rented a 5x10 on March 4th they said I had to have insurance but they said I could have insurance through my insurance company which I did that very day they communicated she sent them the email that I was covered but they continued to charge me $15 a month for insurance. I finally figured it out four months later and now the only one to give me one month back.
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May 2025 by Donald Craig Colby Jr
zero problems
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April 2025 by Niece Johns
It's a dive, but it's cheap.
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April 2025 by Summer Zimmerman
It has been a very shitty experience with this company. The staff are friendly and seem to want to be helpful but claim they can't. They rented me a 15x10 unit, but it was already rented out, so they switched me to a 10x10 and have decided to continue to bill for the larger unit. When brought to their attention, I was told it would be corrected but it was not! When brought up again they told me they have increased their rates but I was still being overbilled and they would adjust it. Again they did not! So when I called again, I was told this is the new rate, and I just need to accept it. I asked for a number for corporate or someone who makes these decisions and was told they're not allowed to give that information. Instead they will send an email and if they want to speak with me, they will reach out! Avoid using them if you can!
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March 2025 by Belinda Haines
Amazing customer service.!!! I would recommend guardian storage over anyone!!!!
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January 2025 by Josh Smith
The company might remove!!!!!! But I’ll keep posting
Worst company in mesa county. They told me that I could get caught up in less than a month and that everything would be fine. I called them less than 2 weeks later to get the amount to pay them and they tell me that my unit was sold and cleaned out already. I’d advise EVERYONE on this planet to go somewhere else besides this place. Their stupid policies are trash and unfair. People SHOULD be able to make payments every place I know excepts payments. But this company for some reason doesn’t.. kind of fishy. If there was no law this company would know. EVERYONE I ADVISE YOU GO SOMEWHERE ELSE IN MESA COUNTY THAT ACTUALLY CARES ABOUT THE CLIENTS. This place only cares about being able to eventually auction off your belongings.
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December 2024 by Stacey Lee
I really enjoyed working with the Customer Service Representative, Kelsey Young. She is the most professional and knowledgeable representative I have ever encountered in the storage rental industry. Kelsey went above and beyond to ensure all my questions were answered promptly and thoroughly. Her friendly demeanor and excellent communication skills made the entire process seamless and stress-free. It’s clear she takes pride in her work and genuinely cares about providing the best experience possible for customers. I would highly recommend this storage facility based on her top-notch service!
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December 2024 by John Marlon Go
We rented a unit and were assisted by Chris. He was very helpful and accommodating. We just started but are hopeful that our stuff would be alright while being kept in Guardian’s storage unit. Prices were also amazingly affordable and even had discounts going on.
