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December 2023 by Suzanne Liddicoat
You were pretty good over the tears ! I have been with Lincare for over 15 years . They are very helpful to me and they try to understand all mt needs . Although I am receiving quite a few of the service. All I want is a new bipap machine had the same one for over 8 years. Still haven’t received it but hopefully soon.
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December 2023 by Todd Wyatt
Took over 6 months to get a replacement CPAP Machine.No comunication why for months.Amber was very helpful after they finally gave me my new machine.
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November 2023 by Larry Lyon
Staff is misinformed and ignored my request to actually read Medicaid/Medicare regulations.I went in to get a replacement CPAP for my 18+ old CPAP machine. My doctor had already sent over all documentation required by Medicaid/Medicare, including my sleep study.The GJ staff said it would take 2 - 3 weeks to get my CPAP, even though I had called before I had my doctor send my info to them and had been told they had my CPAP and mask in stock in their store. ??????So I could die from an apnea attack in my sleep without my machine and they thought waiting for 3 weeks was just fine when they had the equipment in stock?They said it would take that long to get insurance approval and there was nothing they could do about it.Staff also insisted I HAD to go thru a 12 month trial period where I had to rent my machine monthly. When I told them that no trial period was required for me per Medicaid/Medicare rules and offered to show them the rules I had on my phone, they refused stating "Everyone HAS to go thru a trial period and rent the CPAP during it". When I again told them they were wrong they replied "It doesn't matter".Well it mattered to me so I insisted to talk to the regional manager and they said they would instead.A few hour later I got a call from Savanna from another Lincare office. She was very nice and told me I was correct and I would not need a trial period. She said Lincare needed one more signature from my doc and she would have the manager in GJ go that day, a Friday, to get it. I told my doctor's office was closed on Fridays, so she said they would get the signature first thing Monday morning.I then received a call from my insurance company whose rep told me the CPAP had already been approved and she would call them, and me, daily until I got my CPAP as she confirmed I needed it ASAP.Well, Monday came and went and Lincare had not gone to get the signature from my doctor.Tuesday morning came and went and Lincare had not gotten my doctor's signature when my insurance rep called me again and said she would contact Lincare.Wednesday morning my insurance rep called me and said they had gotten the signature late Tuesday and would be calling me to schedule a time to pick up my CPAP.I then called the Lincare GJ office and asked when I could come get my CPAP. The staff said a their RT would call me and schedule a time later that week to pick up my CPAP.Later that week was not acceptable, so I called and left a message with the Lincare rep in the other office asking why I couldn't get my CPAP that day.About 30 minutes later I got a call from the RT, who really isn't an RT after all I later found out, and finally got my CPAP just before closing time on Wednesday.In short, the GJ staff were clueless on the actual Medicaid/Medicare rules, dragged their feet on providing me life critical equipment, and only after several external interventions did they provide me with my CPAP.I give them an "F".
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November 2023 by Larry L.
Staff is misinformed and ignored my request to actually read Medicaid/Medicare regulations.I went in to get a replacement CPAP for my 18+ old CPAP machine. My doctor had already sent over all documentation required by Medicaid/Medicare, including my sleep study.The GJ staff said it would take 2 - 3 weeks to get my CPAP, even though I had called before I had my doctor send my info to them and had been told they had my CPAP and mask in stock in their store. ??????So I could die from an apnea attack in my sleep without my machine and they thought waiting for 3 weeks was just fine when they had the equipment in stock?They said it would take that long to get insurance approval and there was nothing they could do about it.Staff also insisted I HAD to go thru a 12 month trial period where I had to rent my machine monthly. When I told them that no trial period was required for me per Medicaid/Medicare rules and offered to show them the rules I had on my phone, they refused stating "Everyone HAS to go thru a trial period and rent the CPAP during it". When I again told them they were wrong they replied "It doesn't matter". Well it mattered to me so I insisted to talk to the regional manager and they said they would instead.A few hour later I got a call from Savanna from another Lincare office. She was very nice and told me I was correct and I would not need a trial period. She said Lincare needed one more signature from my doc and she would have the manager in GJ go that day, a Friday, to get it. I told my doctor's office was closed on Fridays, so she said they would get the signature first thing Monday morning. I then received a call from my insurance company whose rep told me the CPAP had already been approved and she would call them, and me, daily until I got my CPAP as she confirmed I needed it ASAP.Well, Monday came and went and Lincare had not gone to get the signature from my doctor. Tuesday morning came and went and Lincare had not gotten my doctor's signature when my insurance rep called me again and said she would contact Lincare.Wednesday morning my insurance rep called me and said they had gotten the signature late Tuesday and would be calling me to schedule a time to pick up my CPAP.I then called the Lincare GJ office and asked when I could come get my CPAP. The staff said a their RT would call me and schedule a time later that week to pick up my CPAP. Later that week was not acceptable, so I called and left a message with the Lincare rep in the other office asking why I couldn't get my CPAP that day.About 30 minutes later I got a call from the RT, who really isn't an RT after all I later found out, and finally got my CPAP just before closing time on Wednesday.In short, the GJ staff were clueless on the actual Medicaid/Medicare rules, dragged their feet on providing me life critical equipment, and only after several external interventions did they provide me with my CPAP.I give them an "F".
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November 2023 by Sara safari chick McConnell
Amber and Jordan went above and beyond to help me out! I had issue after issue trying to find the right CPAP mask that would not leak! They finally found one for me and did not have to give me so many! They listened and understood what all my problems were. I now have a mask that doesn't leak and fits perfect!
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November 2023 by F M
I recently had the misfortune of dealing with Lincare, and I must say that the experience was nothing short of a nightmare. From the quality of their transperency to their customer service, this company left me deeply dissatisfied and frustrated.Dealing with their customer service was agonizing. When I reached out to address the issues with the product, I encountered unhelpful representatives who showed no empathy or concern for my well-being. They seemed more interested in deflecting blame and avoiding responsibility than in resolving my legitimate concerns.Also, looks like one of the only positive reviews here are from an employe. Talk about a red flag.
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September 2023 by Jennifer Killingbeck
Don't come out to take care of equipment when called. People that answer the phone have zero customer service ability. Asked for their address to drop off unneeded equipment and they would not give it to us.
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August 2023 by Mary Carsten
Oz is the best. Professional, helpful and knowledgeable!!!
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July 2023 by Sarah Gager
This company is a joke- steer clear.I feel jerked around with false hopes and wishy-washy answers for 9 months. There has been no helpful communication from the office staff expect for “we’ll call you back”Been waiting on a CPAP machine for 9 months. First they didn’t have all the correct information from my doctor, and made no effort to alert me as to what additional information was required, resulting in me playing information jockey between my doctor’s office and linecare for 6 months.Then, the original prescription expired due to the back and forth. Again, they do not communicate this with you up front. It became my job as the client to problem solve and track down the correct information myself.Every time I call, I’m told “we need to look into your file and we’ll call you back”9 months. 9 months of being told they don’t have the correct information, then when I organize the correct information, I’m met with “yes, you are good to go.” Followed by radio silence, and then the entire cycle repeats itself, over and over.I’ve expressed my frustration to practically every member of the staff and am just met with excuses:“I’m kind of new…” (it’s been 4 months of hearing you say you’re new, Amber)“We have patients waiting a year for CPAP, it’s just part of the process” (That’s unacceptable)“We submitted it to insurance and they canceled it. We don’t know why” (Isn’t that part of your job to dig into??)I’m beyond frustrated. I can’t understand how a company like this operates and is able provide equipment supplies to people with serious health conditions. It’s an absolute joke. You, as the patient, are jerked around with answers and false hopes while your health suffers.
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June 2023 by Daina Murphy
I have worked for Lincare for 16 years. They are an amazing company and their focus is on great patient care!
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June 2023 by Autumn Paresa
Started services for my son coming home from the hospital. Was given a broken regulator that caused an emergency room trip on the way home over Vail pass. No one would take any accountability for not testing the regulator before giving it to me. Secondly when sent supplies was sent I received supplies for an adult instead of an infant. Had to again go to hospital for correct supplies as I opened the box needing supplies.(can't just reuse a canula for a baby they have to have tendergrips for their face and the box was supposed to have them) I dont think it is unreasonable to expect appropriate supplies to come in a box with a patients name on itI Called and was told I would receive supplies the next day. It has been over a week since that call. I was put on hold and hung up on three times in an hour (the hour before closing) and the portable tanks I ordered for my son haven't shown up after over a week as well. Melissa at Lincare in grand junction I don't know why you treat people like this. But you should be ashamed of yourself.
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June 2023 by Trae Frigetto
I came in to get a download on my CPAP and Amber answered all my questions and even said she would get help with the questions she wasn’t sure about. She called me back that afternoon! I highly recommend Lincare for any CPAP needs.
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January 2023 by Ben Miller
Easily the worst customer service I've ever experienced. I didn't catch her name, but the lady who helped us return my dad's oxygen compressor decided to pick a fight with an old man because he voiced dissatisfaction about the service he's received from them and then he made a comment that, although multiple signs taped to the door and counters said "masks are required", not one single employee was wearing one. She just sat there staring at us making faces and said she could do this all day.
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January 2023 by Barbara Wallace
Worst customer service ever. No one can tell you anything, no callbacks, leave you on hold for ever.
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September 2022 by Ed Mueck
3 MONTHS waiting on a mask and still I am told they are too busy to get to me
