-
September 2025 by Travis Z Barnes
Enjoyed all aspects of dealing with MHC Kenworth in their special build of a truck. From the purchase, to the custom welding and mechanical work involved in the new features - their team showed great knowledge, ability and communication. From my experience of their management, employees and technicians this outfit shows a lot of depth of right attitude and capability. The worlds of diesel can get pretty dim and MHC is a group that keeps the light. They don't make a big show about it, in fact there is a lot of humility and hard work. They can cost top dollar, but may also create efficiencies and dependability that bring in the bacon back the other way. They also came in reasonable and under other options on a variety of price point comparisons. This is a professional company that has sincere pride in quality of service. They want you to be truly pleased in business you do with them. My feeling was that they are treating people right in the philosophy that for continuing business, that is the only way.
We are at a crossroads in US trucking these days as companies struggle to find and maintain enough qualified drivers and still big truck is the main freight mover. Diesel is big, pulls heavy and costs chunks to buy and maintain. Diesel is used across so many industries, the technology advances that have occurred over the past 25 years in tuning and a variety of performance aspects affect us all. Sometimes, in some buy or repair scenarios, you need professional handling of serious troubleshooting from review of options to working through the tech details. Kenworth Grand Junction shop works on a wide array of equipment, not only Kenworth. I have taken other trucks to them when electronic ghosts or other mysteries have boggled other repair vendors. I think part of their secret is respect for the science itself, and they treat you like a friend that is in the same family of torque vs weight on asphalt, oxygen consumption, horsepower by compression, and a nice tune on the radio...
-
August 2025 by Danny Noonan
Rocked in on a scheduled Saturday appointment for an air-con clean and inspection due to blower being low air flow but still blowing cold and not operating properly. Under inspection system was leaking and the mud was an inch thick on the radiators. Without hesitation everyone hopped in and followed up on one another. Parts was so busy with lines out the door I was holding my breath that I would get repaired in time and out the door for an appoinment Monday. I Rolled out after one thing led to another in the repair at 17:30pm and all has been working properly since. Thanks to Travis in parts, Matt service Lead, Austin and Jeremy were my mechanics for a positive outcome and getting me back on the road after so much came up in the repair. Thanks again and until the next time……..
-
August 2025 by Miles Bruner
This place don't let u take your dog in the lounge while they work on your truck hot outside a dam chair under a umbrella
-
August 2025 by Dylan Hart 216
Helped us out big time!
-
August 2025 by Dutch Winters
Went above and beyond for me at this MHC KW in GJ this week. We had a small issue upon arrival, and they did far more than just get me in as promised. They brought the pricing in line with our expectations, & honored their promise to do quality work (which we expect from ANY dealer). So far so good. Jay has been extremely helpful. Thank you to Jay, and to the entire team... EVERYONE I've encountered has been helpful & friendly. We will be using this MHC when we're in the area, & I certainly urge others to consider giving them a shot. We were pleasantly surprised at how competitive they are. Honestly, it seems they're willing to try to work with their customers over here & I actually felt like they cared about getting my business. Nice change of pace.
*My issues were AC related. Condenser, discharge line, etc.
-
August 2025 by Red Beard
I know everyone's experience here, may be different . For me its always been good 👍
-
July 2025 by Nazghoul Psycho
Jay and Kevin were and are great! Even though I drive an International. They got my truck in, diagnosed, and repaired ALL in the same day! Super chill and friendly crew. And the techs were crazy helpful! Thanks guys for all your help!😁
-
June 2025 by Nicklas Brooke
This company is not very professional and lack customer service skills
-
May 2025 by Ronald levy
Friendly and helpful, kept me informed of my issues and gave me a ride to a hotel.
-
May 2025 by Robert Cockerham
The parts department was very helpful and friendly!!
-
September 2024 by DOM SANCHEZ
Knowledgeable, helpful crew. Can get or order pretty much anything.
-
July 2024 by Umedzhon
Responsive employees, good location (not far from the highway), quickly found what I needed in the warehouse, fixed my truck in a few minutes and earned my respect, and earned considerable tips!.)???
-
February 2024 by Sunshine Bean
Awesome, nice, and he knew what he was doing.
-
January 2024 by Gary Jones
Techs and mechanics are friendly.
-
September 2023 by Jerry Rosencrans
On 5/12/23, I purchased a new head from MHC Kenworth, had my Mechanic Ryan Bradley at Western Colorado Fleet Services (WCFS) install it. With in 200 miles of driving, we started noticing issues with the engine. My driver stopped and checked all fluids, that is when he discovered it was pumping diesel into the oil. We returned it to WCFS, after inspection, Ryan discovered the manufacturer installed the injector cups improperly. Ryan immediately contacted MHC Kenworth at which point they told him warranty would cover it. He repaired the injector cups; we tested the truck again only to discover the problems with the head were worse than we thought. Ryan w/ WCFS ran a fuel dye test to determine where the fuel was leaking, he found a crack near one of the valve springs. At that point, we returned the Head to MHC Kenworth. On 6/9/23 Ryan spoke to David Withers parts mang at MHC Kenworth and he informed him that the warranty would cover labor, new bearings, gasket set and a new Head to put the truck back into service. Later that same day, they informed us they could not get another Head and indicated they would refund my money. MHC Kenworth delivered all the parts except for the Head to WCFS under warranty. Later Claiming it had no warranty. We purchased a new head from Peterbilt for $9389. Once this head was installed, we had no further issues with diesel in the oil. The engine now has blow by and burns oil which was caused by diesel fuel flooding the engine (caused by the head the MHC Kenworth sold me). MHC Kenworth claimed that the cracked head was caused by extreme overheating. We have an ECM printout that records any critical events that the truck would have had-it is clean and does not show any critical events. I will attach that document as well as all invoices. The Head had multiple issues from the beginning and should be covered under warranty. The damage done by this head to the engine of my truck is significant. If you need anything further please let me know. David Withers Parts manager and Luke Cole Branch Manager refuse to do anything to make this right and continue to keep giving me the run around!
