Mobile Phone Accessories in Grand Junction, CO

“I came in not long before close with an annoying account setup issue I was having with an older iPhone. The staff members didn't seem to mind my inconveniently timed arrival about re dom old phone issue that definitely wouldn't result in any type of commission for them and they were both very friendly. The staff member named Brad (at least per the recipt) was very helpful and he set the phone up exactly how I needed it in just a few minutes even though he had to completely wipe the phone because of mistake I made tryingto do it myselfl. I left before closing time wishing that I had just gone there first instead of spending the most of the day getting absolutely nowhere attempting it at home. Although I've only been to both stores a single time but it was in the last two days. I found this small location to be much more helpful and friendly than the service i had received at the biger fancier flagship location located further west on the same street the previous afternoon.

I wanted to add that there was no charge at all for the unusual customized account wifi only setup I wanted. The recipt mentioned earlier was for a new case and screen protector forI got while I was there.
Recomended!”

“Because of Tim, we decided to choose Verizon. His customer service was outstanding the deal that he got us was even better if it wasn’t for Tim, we probably would’ve went to T-Mobile so we want to thank Tim for all that he’s done and all his help five star in our Book”

“This place is wonderful and amazing kira was awesome! She helped me through everything and made conversation when we were waiting on everything. She helped me with everything and even got me the best deals when she found out how much my old carrier was charging me.”

“I was told by another store that the new phones were out of stock and they wouldn’t have them for weeks. I went into this store and everyone was super nice and helpful, and they did have the phone in stock and They got me switched over ASAP. Appreciate all their help.”

“We had an absolutely outstanding experience working with Leo. We came into the store with several billing and account issues, along with needing to move my phone over from T-Mobile and merge it with the rest of our family’s AT&T plan. Our account had become pretty complicated after multiple previous representatives either overlooked issues or simply didn’t take the time to fully resolve them.

Leo was completely different.

He spent nearly three hours with us going through our account, finding and correcting problems, helping us consolidate everything, and ultimately saving our family money in the process. When he ran into issues he couldn’t correct himself, he personally contacted AT&T support and stayed with it until things were actually resolved.

What impressed us most was that Leo never made us feel rushed or like we were an inconvenience. He was patient, professional, knowledgeable, and genuinely seemed to care about getting everything right for our family—not just getting us out the door.

After dealing with several other representatives who weren’t willing to put in the time to straighten out our account, Leo was a breath of fresh air. This is exactly the kind of customer service that builds loyalty to a company.

AT&T is very fortunate to have Leo representing them. If you visit this location and have the opportunity to work with him, I highly recommend it. Thank you again, Leo, for putting in the time and effort to take care of our family. It was truly appreciated!”

“Curtis took excellent care of me here at the North location today. My experience at Phone Medic is always great. I bring all my cell repair business to these guys. Thank you 😊”

“I'm from out of town and my phone stopped charging, so I went in ready to buy a new phone. Kevin listened and suggested checking the charging block, which turned out to be the issue, not my phone! I appreciated his honesty and transparency very much!”

“Great customer service. I've been with AT&T for a long time and no reason yet to change. Sam at the store on hwy 6&50, did a great job helping me out with my new phone. He's an asset to your company.”

“I had ordered a new phone through my app and it changed my plan somehow doubling my bill. Customer service was no help so I came into the store. Robert was patient and able to figure out exactly what was going on. After identifying the problem the manager Garth assisted with getting my plan changed back and credited my account for the difference. This lifted such a huge weight. Im a loyal customer who will stay a committed Tmobile customer. Customer service is everything and they deserve more than 5 stars! Thank you!”