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“Because of Tim, we decided to choose Verizon. His customer service was outstanding the deal that he got us was even better if it wasn’t for Tim, we probably would’ve went to T-Mobile so we want to thank Tim for all that he’s done and all his help five star in our Book”
“This place is wonderful and amazing kira was awesome! She helped me through everything and made conversation when we were waiting on everything. She helped me with everything and even got me the best deals when she found out how much my old carrier was charging me.”
“Dave the manager is awesome! He Spent a few hours going the extra mile to make sure I got what I needed phone number transferred and a new line with multiple difficulties he made sure I got what I needed
Definitely recommend”
“I had the best experience with a sales rep at this store. Not only did he help my Dad get a new phone after his broke, but he was able to work with me over the phone as the account holder to get the phone line set up and get us a better deal on our phone plan. Nick H, thank you so much for your patience, kindness and professionalism. I haven't had such a great experience with a sales rep in a long time, I appreciate your time!”
“I was told by another store that the new phones were out of stock and they wouldn’t have them for weeks. I went into this store and everyone was super nice and helpful, and they did have the phone in stock and They got me switched over ASAP. Appreciate all their help.”
“Stephanie went above and beyond to help me. She was extremely patient, considerate and did not stop trying to find answers until she found answers. Very impressive and highly recommended”
“I can't say enough to express my appreciation for Marina. We came from Moab because my friend lost his phone and we needed a fast replacement before an appointment we set for the same day (back in Moab). Sam's club didn't have the model in stock. Marina went above and beyond to find one in a partner store and even called us back with the good news. Faith in humanity restored! Thank you so much Marina you have no idea how much this helped us out.”
“Just purchased a new phone from the Metro located on North Ave, Grand Junction, CO and received the deal on the tablet too. Fet has been amazing. I had trouble with my email account and brought my phone and tablet back to him and he got everything running as it should...I am an older gal and remember the first car phones even before cell phones came out! Best customer service as it used to be way back then! I have had T mobile, AT&T, and Verizon over the years. I live in a very rural area and switched to Metro a number of years ago and haven't been sorry at all.”
“I'm from out of town and my phone stopped charging, so I went in ready to buy a new phone. Kevin listened and suggested checking the charging block, which turned out to be the issue, not my phone! I appreciated his honesty and transparency very much!”
“My partner and I visited to check out the store, prices,and phones available.There was one employee which was fine as it was not too busy at the moment .Only two customers were inside at the moment.The employee which was very helpful in every aspect was friendly, knowledgeable,able to answer all our questions.He gave suggestions on the best deals and which was in his opinion a better phone for the deal.We did not close a deal but only because I am waiting on a certain phone.I love the way you are able to walk into the store and get assistance immediately opposed to my mobile service.Which I can not stand so am definitely changing once the phone I want is in.Thank you for being so kind.And it is very conveniently located.10 out of 10 Exceptional customer service as well as professional.”
“Great customer service. I've been with AT&T for a long time and no reason yet to change. Sam at the store on hwy 6&50, did a great job helping me out with my new phone. He's an asset to your company.”
“After hoursss of dealing with the call centers and trying to get answers, I came into this store and the INCREDIBLE staff was able to help me solve my issues within an hour.
They are exceptional! Seriously.
This will be the only T Mobile store in town I ever go to! I’m so thankful for Garth and his employees for how amazing they were.”
“Took my whole family of 5 (including me) into the store. I was moving 4 of them to my plan from Verizon. My wife got a new Samsung, my teenage sons got the new iPhone 17s, my 5 year old daughter got a new kids watch, they even threw in a new tablet for me (same price whether I got the tablet or not). Everything went so smoothly, we’re saving $150 a month, and we added 2 extra lines that we didn’t have before. And I want to thank the staff member named Ryan. He was so knowledgeable, polite, patient, and an all around excellent employee. His customer service is top notch. Thank you Ryan so much for helping my family today, you are awesome. If the management is reading this, than I think Ryan deserves a raise. Thank you again ?”
“I'm giving 5 stars for Spencer, amazing rep give him a raise immediately as for the corporation itself you need to get a clue, support your employees instead of outsourcing labor and investing in artificial intelligence programs which everybody hates and nobody asked for.”
“Figuring out the system in place took some of my time, but won't in the future. Make an appointment!
Michelle gave me all the help i needed to make informed decisions. She was wonderful. And I don't believe she is an outlier there. Not bad at all Spectrum!”
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“I came in not long before close with an annoying account setup issue I was having with an older iPhone. The staff members didn't seem to mind my inconveniently timed arrival about re dom old phone issue that definitely wouldn't result in any type of commission for them and they were both very friendly. The staff member named Brad (at least per the recipt) was very helpful and he set the phone up exactly how I needed it in just a few minutes even though he had to completely wipe the phone because of mistake I made tryingto do it myselfl. I left before closing time wishing that I had just gone there first instead of spending the most of the day getting absolutely nowhere attempting it at home. Although I've only been to both stores a single time but it was in the last two days. I found this small location to be much more helpful and friendly than the service i had received at the biger fancier flagship location located further west on the same street the previous afternoon.
I wanted to add that there was no charge at all for the unusual customized account wifi only setup I wanted. The recipt mentioned earlier was for a new case and screen protector forI got while I was there.
Recomended!”