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“Evan did an excellent job of resolving the phone issue that brought us into his store. He walked us through the fix so that we could do it ourselves if it happened again. We are very pleased with Evan and his knowledgeable co-workers.”
“Stephanie went above and beyond to help me. She was extremely patient, considerate and did not stop trying to find answers until she found answers. Very impressive and highly recommended”
“My partner and I visited to check out the store, prices,and phones available.There was one employee which was fine as it was not too busy at the moment .Only two customers were inside at the moment.The employee which was very helpful in every aspect was friendly, knowledgeable,able to answer all our questions.He gave suggestions on the best deals and which was in his opinion a better phone for the deal.We did not close a deal but only because I am waiting on a certain phone.I love the way you are able to walk into the store and get assistance immediately opposed to my mobile service.Which I can not stand so am definitely changing once the phone I want is in.Thank you for being so kind.And it is very conveniently located.10 out of 10 Exceptional customer service as well as professional.”
“Just purchased a new phone from the Metro located on North Ave, Grand Junction, CO and received the deal on the tablet too. Fet has been amazing. I had trouble with my email account and brought my phone and tablet back to him and he got everything running as it should...I am an older gal and remember the first car phones even before cell phones came out! Best customer service as it used to be way back then! I have had T mobile, AT&T, and Verizon over the years. I live in a very rural area and switched to Metro a number of years ago and haven't been sorry at all.”
“Because of Tim, we decided to choose Verizon. His customer service was outstanding the deal that he got us was even better if it wasn’t for Tim, we probably would’ve went to T-Mobile so we want to thank Tim for all that he’s done and all his help five star in our Book”
“The young lady who helped me was very helpful even though she didn't have what I was looking for she took the time to look it up and explain to me how to get it.”
“I had the best experience with a sales rep at this store. Not only did he help my Dad get a new phone after his broke, but he was able to work with me over the phone as the account holder to get the phone line set up and get us a better deal on our phone plan. Nick H, thank you so much for your patience, kindness and professionalism. I haven't had such a great experience with a sales rep in a long time, I appreciate your time!”
“Both Ky and Holly were exceptionally helpful. I appreciate Ky's very calm, soft-spoken demeanor while he waited on us. He was very knowledgeable too; could answer all our questions without hesitation and provided all our technical services right there with speed and efficiency. His manner was very pleasant and welcoming. Holly helped me too when I came back to the store a while later to ask a question and Ky was busy. She was very helpful and knowledgeable. Great service all around and I walked out with a better phone and services than I was expecting”
“Travis was awesome, very friendly and knowledgeable. Made the transition easy. Highly recommend him to anyone who needs a Verizon salesperson. Great job thank you.”
“About two years ago I had to get a phone in rifle and it wasn’t really the one I wanted. Today I had the funds and the means to get a phone I want without any problems. I went to the store and paid off my other phone, and Bradley helped me to work out the details and get me a deal I was happy with. I had absolutely zero problems with the customer service in the store. However, Verizon decided to mark my account fraudulent and asked for my ID, and proof of address. I provided them my ID and a picture of my face, and then sent in a photo of my vehicle registration as it was the only form of address I had on me. Verizon customer service then calls back to tell me that I gave them an expired (i bought my vehicle in february) and non acceptable form for address, and that they couldn’t accept it. I told her that it was among the several options they listed in their email for acceptable forms for proof of address and she told me that it was not something they could accept. Shoutout to Bradley for taking care of me and another customer + dealing with customer service all at the same time and maintaining professionalism and being straightforward and easy to talk to. :)”
“I'm from out of town and my phone stopped charging, so I went in ready to buy a new phone. Kevin listened and suggested checking the charging block, which turned out to be the issue, not my phone! I appreciated his honesty and transparency very much!”
“Paul rules, he helped us switch over to a plan that included a 3rd line free. My girlfriend’s dad now has no phone bill every month and he couldn’t be happier, at no cost to us. Pretty rad people over here”
“Took my whole family of 5 (including me) into the store. I was moving 4 of them to my plan from Verizon. My wife got a new Samsung, my teenage sons got the new iPhone 17s, my 5 year old daughter got a new kids watch, they even threw in a new tablet for me (same price whether I got the tablet or not). Everything went so smoothly, we’re saving $150 a month, and we added 2 extra lines that we didn’t have before. And I want to thank the staff member named Ryan. He was so knowledgeable, polite, patient, and an all around excellent employee. His customer service is top notch. Thank you Ryan so much for helping my family today, you are awesome. If the management is reading this, than I think Ryan deserves a raise. Thank you again ?”
“Got a new phone and signed up for internet- Felicia was helpful, friendly, patient AND got me a great deal!
Glad to be out from under Spectrum’s thumb.”
“Figuring out the system in place took some of my time, but won't in the future. Make an appointment!
Michelle gave me all the help i needed to make informed decisions. She was wonderful. And I don't believe she is an outlier there. Not bad at all Spectrum!”
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“Mandy D was exemplary in her service to me. She greeted me as soon as the door opened and settled my problem in about 10 minutes!! Thank you Mandy at Grand Junction 2826 North Ave store!!”