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December 2023 by Diane Houck
I went in to look into a debt consolidation loan, I cannot even express how helpful, above and beyond, and sympathetic that Monique was to me and my situation!! I went to 4 banks with ZERO help and hits to my credit score with no good outcome!! They told her no once and she kept going back and here I am with an INCREDIBLE REVIEW to pass on!!!
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December 2023 by Scott DeLancey
Service ewas quick and friendly. Alexis (teller) very helpful solved the issue in about 10 minutes.
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September 2023 by Dorothy Martinez
I left any one is hesitant or afraid of getting a HELOC loan, look no further than Brandon at Sooper Credit Union. He is a true professional, dedicated and caring!! He took his time with me, explained everything multiple times in different ways to make sure I understood exactly what I was going to get into when inquiring about a HELOC loan. I’ve never met anyone more dedicated and passionate about their job. I’m passionate about helping people succeed in life and see good things happen to people. His guidance in securing a loan allowed me to paid off my debt, which made my credit skyrocketed. Brandon is a wonderful loan officer I highly recommended!!!
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September 2023 by M M
My review is specifically how they treat people with medium or low credit, or no credit history at all and not about customer service or the online or phone systems. Customer service is always polite and attempts to help and the phone and online systems are easy enough to use.I have been a Sooper customer for 21 years and each time I've come to this bank for financial help with establishing or working on improving credit they've politely denied me help. They claim to be community focused and eager to help people, but they don't actually do that.If you are looking for a credit union to bank at pick a different one because these people won't help you.
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August 2023 by Tamica Pineda
I recently refinanced my car with Sooper and had an amazing person by the name of Monique help me, she took the time and had the patience to help me get everything taken care of. Greatly appreciated!
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July 2023 by Jim
Poorly managed credit union and refuse to move into the 21st century. Cannot use Apple or Google pay. Everything requires me to call the bank to approve. Even the 2factor code is a phone call!!! Just text me the code for goodness sake.
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March 2023 by Bob Schneller
Requested my account information and was given a print out of someone else’s account info.This is a serious matter that the manager showed no remorse over other to say it was a mistake. How many of your accounts have been jeopardized? After being a member for over 20 years I have lost confidence in Sooper. Manager made me feel guilty for reporting this serious sharing of another account holder information.I was told to leave by manager in a threatening way because i was asked by another account holder who was talking with me in the lobby. Not argumentative just a conversation. Manager must have felt extremely defensive about my sharing my serious concerns.
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January 2023 by Floyd Caraway
My experience with Sooper CU was with the handling of a deceased relative I was tasked as the executor of the estate. The close out of the account went pretty well but found out Sooper CU returned the last direct deposit social security payment; which rightfully belonged to the deceased. It has been over one year (5 trips to the SS office) and still working with SS to get it reimbursed due to staff shortage at SS. Horrible decision Sooper CU (even SS stated this was not your job to return!)
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January 2023 by chad mahlum
They were so help full getting us connected with a notary. And then setting up an account for us. The staff we worked with were very helpful and friendly.
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December 2022 by Laura
They don’t have enough staff to answer calls. They transfer calls to the Denver branch and put on hold for a long time. The online website has lots of glitches. Unable to deposit checks electronically.Hello Jeff, I was unable to reach you because the recording asked for the last three letters of your last name of which you didn’t give that info. I attempted to reach you another way but was put on hold for a long time. A month later the online banking still not working but I hear from the teller it does work for some people. If you want to reach only recordings and wait forever to speak to a person this is the right bank for you!
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December 2022 by spencer frasier
Great bank been here since 05 ignore the salty haters and Karen's sooper will make sure you are happy and your money is safe
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December 2022 by Cory W.
I have been a member for 20+ years. I've had issues ever since James (Branch Manager) left. I went in to get a new card printed and their printer was down. They insisted it would be back up and running within a day or two. I never received any follow up call and had to reach back out multiple times, leaving me without a cc for 5-7 days. I also went through the drive thru to take out a withdrawal and they returned a balance slip instead of the withdrawal I requested. No accountability
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December 2022 by Phoenix Harris
Brandon was extremely helpful. I know nothing about anything involved in finances or banking and he made everything extremely easy. Always has a smile and is willing to do whatever needed to accomplish your goal. If you go here request brandon!
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December 2022 by Lindsey Milholland
I had gone to this branch five times to speak with a loan officer about paying off a vehicle and i ended up waiting over an hour each time to get any help. When I did get helped no one knows how to do their job. The loan officers do not know how to teller or be a loan officer, the tellers do not know how to teller or assist customers. The worse part is feeling like what I am coming in for I'm being accused of false paperwork that came from this bank, and that I do not know what I am asking for. This is one of the worst banks I have banked with and will no longer bank with them.
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November 2022 by America Almeida
Monique has gone above and beyond to help me and my family with our lending needs. If you need anything do not hesitate to work with Sooper CU.Thank you for everything Monique you are appreciated!!!!
