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January 2024 by Keara Fink
Can’t get ahold of anyone worth a damn to help, and got scammed out of 500 dollars don’t trust these people they don’t care about you they just want money and will cut any corner they can, they lie, cheat, and steal from their costumers
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January 2024 by Shannon Purkey
We had been through 3 different stores and had gotten nowhere with trying to get updated phones... Then we came here. Grant is amazing, he even gave his sale to a co-worker. Then there's Joe.... Oh Joe, how great he was working with us, took care of every phone we needed help with and got us a great promotion so we only paid for taxes and the screen protectors. This store is the only store I'll be working with in the future. I can't say enough great things about this team and their wonderful customer service. Thank you gentlemen.
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January 2024 by Katy Grady
Amazing service! So happy I switched from Verizon. Both the manager and our associate Andy were attentive, thorough, knowledgeable, kind, and got us an incredible deal. My bill has been cut in half and we all have new devices. Thank you so much!
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January 2024 by Jony onetime
The staff at this store have always been super nice helpful and knowledgeable. I got the 2023 5G razor with my new service, the staff help me set it up and got it ready to go for me they were super helpful. Been a month later the outside screen on my razor broke they work with me for 2 months trying to get the insurance company to replace my screen when they finally did they sent me a 2019 phone to replace my 2023 5G phone so I sent back the replacement told him I wanted my money back and it took a month and a half to get my money back from them I was not pleased with the insurance company. But as far as the staff at the store and T-Mobile have always been super helpful and nice. 10 stars to you!
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December 2023 by Hannah Martin
Great store the staff are super nice and helpful.
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December 2023 by Perla Esparza
My experience was amazing , I recommend everyone to come here
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November 2023 by Savannah Brenton
We went to the new T Mobile store on Market St. for the first time a few weeks ago to have new screen protectors added to our phones and we talked to Andy about upgrading our phones. He pulled up all of our info and explained how we could upgrade and answered every one of our questions without being pushy. We returned a few weeks later to get actual numbers on how much it would cost to upgrade and Garth crunched the numbers to help us understand how much it would cost. He was so helpful. We needed to transfer one phone to our new plan. So we returned a week later to order the new phones now that both phones were on the plan. Robert helped us purchase two new phones and transfer data to one of the phones and order the other phone to be shipped. We returned a few weeks later to transfer data on the new phone that was shipped to us. Every single time we entered the store we were automatically greeted. Even if they were busy they would add us to the list to be helped when they were available. Some mobile technicians would even help two customers at once. Every single one of the people who work here are polite, knowledgeable, friendly, respectful and professional. I wouldn’t go anywhere else. I recommend this store to everyone I know because I know any time someone steps into that store they will get excellent customer service.
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November 2023 by Kari Robles
Jovanna was awesome, she exemplifies great customer service! She went above and beyond to help ensure our issues were resolved in a friendly and helpful manner. I appreciate her going above and beyond to make a frustrating situation right.
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October 2023 by Margo Ricks
They were very knowledgeable and patient. The young man was able to quickly solve my problem and explained how it happened.
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October 2023 by Celina Bota
I have came to this T-Mobile a couple times now, and both times they have been absolutely amazing. They have the best customer service that I have ever experienced in a mobile store.
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October 2023 by Freedom Vandersypen
Just dropped in today to return a device I no longer needed. The process was easy and painless and Andy the associate was a great help. Another great experience with T-mobile.
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August 2023 by Darla Klausner
I recently switched to T-Mobile from Verizon, a customer for almost 20 years. The prices are great, the service is actually better and the staff member (Ella) that helped my family of four was fantastic. I wish I switched years ago.
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August 2023 by C K L
Great and attentive customer service in a brand new store. Andy helped me and was professional and knowledgeable. I’m glad I switched to T mobile. Flawless service.
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July 2023 by Meagan
Joe went and above helping me with my phone upgrade. I did it online thinking I'd just go in, get the phone, and leave. That turned out not to be the case. I put in my trade-in wrong and instead of not saying anything he helped me get it fixed and get the best deal with my trade in. It took quite some time being on the phone with support and your efforts were greatly appreciated.
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July 2023 by Gary Fisher
Garth and Robert took excellent care of us… we are from out of town visiting family… they when out of their way to make us feel welcome… They offered expert advice without any pressure tactics or up sale pressure… the store is beautiful and comfortable with a water fountain and restrooms…It reminds me of a cafe… please come and see Robert and Garth for all your cellular needs!!
