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December 2022 by Ricky Roberts
Bank is a Joke. MR Waterhouse is NOT a Manager. He’s a Player w Power.Would NOT Recommend. Use a Local Bank with Customer ServiceBad Bank. .
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July 2022 by deena sheetz
This is by far the most unprofessional bank in town. If you go thru the drive thru be prepared to wait at least 25 to 40 minutes and that is if you are first in line. Change forget it they either don't have it or the vault is closed. If you are lucky to get change double check before driving off it is wrong 20 percent of the time.
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May 2022 by Office Manager GJ
Can't talk to a banker on 24 Rd without an appointment, because they are short staffed. They were rude about this.Went to the White location. We went thru the process of getting an rv loan (which took days, and they were terrible about communicating) AFTER we got the loan approval, we noticed and mentioned not getting a loyal customer discount. They said they don't just give it to customers who have been with the bank for years unless asked, because 'that's how the bank makes money.' They said they'd get that added, but would have to start the whole process over, which would take days AGAIN. We are closing all accounts with this bank.
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May 2022 by Cassidy Davis
The WORST customer service I have ever experienced. Blatant disrespect and poor treatment from associate who obviously had no experience.Do not enter into business with Eric Carroll!!!Management took no action when this individual raised his voice and rolled his eyes at me after 45minutes of an unprofessional and unproductive encounter.I will be closing all accounts with US Bank.
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May 2021 by Judit Gomez Contin
The 24 th of June 2020 around 2:50 and 3:30 Drove through to cash a 45 dollar check and gave me back 25 dollars , I let her know and the teller asked me to give her the envelope back and I said “ sure “ so she gave me back the other 20 missing and gave me no apologies. Just said ( there it is ) not going back there . She didn’t feel sorry she did a big mistake .
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May 2021 by Cassie Adamson
If I could give this location zero stars I would! Sat in the drive thru line for over 20 minutes today to use the atm! The tellers at this location are slow and rude this isn’t the first time this has happened. Avoid this branch at all costs!
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May 2021 by Cole Jamieson
By far the worst bank I've ever been to. incredibly slow and terrible service. sat in a two car drive thru line for 30 minutes.
