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November 2023 by Emily Starkey
I never try to leave bad reviews, but I have been buying very expensive jewelry from silver horse in golden for a long time. One of the rings I had purchased in golden broke, since I was living in grand lake for the summer I walked into the store there to ask if they knew a jeweler who could fix it (was not asking for a refund or an exchange) the person working wouldn’t even look up from her Facebook on her phone and just said “not sure”. Went to an actual jeweler today who told me it couldn’t be fixed by her because of the metal that was used to make it. I do have one pendant from a necklace that is still in tact- but when the necklace chain broke a year after buying it.
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November 2023 by Brandi Brown
Beautiful jewelry, owned by sisters who live locally and who are welcoming and lovely. I have purchased some of my favorite pieces here.
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September 2023 by Kara J.
I would give this place negative start is I could. Tried to take a photo of a cardigan to see if my sister wanted it, and got immediately B*tched out. No first ask, no even an explanation. worst customer service I've ever received. This owner is a real piece of work and should not be running a business, I hope they close. The amount of crap that I saw there that was marked up 500% was unbelievable. Absolute trash.
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August 2023 by sylvia perry
FAKE JEWELRY! Told me I was purchasing sterling silver and the chain has already rusted in 3 days since purchase.
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October 2022 by Carolyn W.
We were on a bus trip through Grand Lake with a short time to shop. I saw a cute necklace in this shop and it was pricey, but I decided to buy it anyway. The salesperson was a bit pushy, but I liked the necklace. She boxed it up, put it in a bag and said the receipt was inside. WRONG--checked later and no receipt. Got home and was going to wear the necklace and the clasp won't open enough to fasten. What a rip off. Now after reading the other reviews I know there is no need to call as they have a policy of--You buy it, it's yours no matter what is wrong. Learned my lesson that is for sure.
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October 2022 by Amber Draper
DO NOT SHOP at the Silver Moose!! HORRIBLE customer service, CHEAP/FAKE products, and OWNER IS A LIER!! I bought an item that was supposed to be sterling silver for $145.00. Upon leaving the store, inspecting the item further, and after an internet search of the designer, I found the item is stainless steel, and on amazon for 24.99. When I called to confront the owner, she became very defensive. When I told her I found the same item on Amazon for 24.99, she asked why I even came into her shop and why didn't I just buy it from Amazon. When I told her that I was on vacation in that area and wanted to purchase from a local merchant, she told me that she would give me an in-store credit if I brought it back. I told her I had left the area and wouldn't be returning, she offered an in-store credit. I told her that considering she lied to me and sold me an amazon item, I didn't want anything else from her store, just a refund. She started yelling at me before hanging up the phone. It has never been my first instinct to check for metal markings or the internet for items while in a jewelry store. Guess I've been too trusting. It's sad that a merchant would be so dishonest and steal from people.
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October 2022 by Kathleen Byers-Richards
Bought a ring there in June and was told it was 100% sterling sliver it even had the numbers on the side saying it was. Turns out after wearing it non stop for 4 months it’s actually copper not silver. Incredibly disappointed paid way too much money for it to be copper. Can’t more advice more not to shop here they are clearly liars about their products
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October 2022 by Amber D.
DO NOT SHOP at the Silver Moose!! HORRIBLE customer service, CHEAP/FAKE products, and OWNER IS A LIER!! I bought an item that was supposed to be sterling silver for $145.00. Upon leaving the store, inspecting the item further, and after an internet search of the designer, I found the item is stainless steel, and on amazon for 24.99. When I called to confront the owner, she became very defensive. When I told her I found the same item on Amazon for 24.99, she asked why I even came into her shop and why didn't I just buy it from Amazon. When I told her that I was on vacation in that area and wanted to purchase from a local merchant, she told me that she would give me an in-store credit if I brought it back. I told her I had left the area and wouldn't be returning, she offered an in-store credit. I told her that considering she lied to me and sold me an amazon item, I didn't want anything else from her store, just a refund. She started yelling at me before hanging up the phone. It has never been my first instinct to check for metal markings or the internet for items while in a jewelry store. Guess I've been too trusting. It's sad that a merchant would be so dishonest and steal from people.
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September 2022 by Adam Longwater
Terrible customer service- my friends and I (all 15) were accused of stealing. Once we finished viewing some rings, we had just started leaving the store when she called us back claiming a ring was gone. Her whole vibe changed and she began yelling and threatening to call the cops and check security tapes as my confused friends and I checked all over the store for the missing ring. I then noticed it was in the same slot as another ring. I pointed it out to her and she continued yelling at me directly, telling me to never steal again (I didn’t??) and told us to get out of her store and not return. Once we left the store the three of us started laughing nervously because it was such an awkward, accusatory situation. She then ran outside and yelled at us again as we walked away. Don’t recommend at all, wether you like her jewelry she is a very aggressive, rude person.
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September 2022 by Johnathan “John” Vonderhaar
I was sold a product that the salesperson/owner blatantly lied about. She alleged that the pearls were genuine and the gold on it was solid Brazilian gold throughout. I took this to get it appraised for insurance purposes and it turns out that the pearls were fake and the gold was plated on and wearing through in spots already. To be fair I thought I was getting a deal as she alleged a discount due to end of season. I called the owner to discuss this and she took my number saying she would call me back when there weren't customers in the store. She did not call me back and when I called over the next few days she would not answer my calls. Would not ever purchase anything here again and would warn anyone else to beware of what you purchase.
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August 2022 by Belinda W.
Although a bit pricey, I like the uniqueness and selection of the jewelry; & t-shirts. Perhaps not the greatest customer service and not much price bargaining allowance, but do like the goods. Have purchased jewelry from the store for the past three years, no problems. Other online reviews are not great.
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August 2022 by O B.
At the end of the season in 2021, I bought my wife a sterling silver pendent (stamped as sterling) for $125. She wore it occasionally and within 6 weeks the silver faded to reveal another brown metal underneath. Even though it was obvious, we still went to two jewelry stores who confirmed it was only silver overlayed on copper or brass, NOT sterling. We just returned as we couldn't get through on the phone and live 3 hours away, and even though we told her we could provide the receipt, she refused a refund saying "if I give people a refund, I'll go out of business. All she would do was swap it out for exactly the same piece that had not faded. Would not even give us a credit for something else in the store. Terrible customer service and instead of apologizing for selling fake jewelry, the owner/manager just got defensive. Don't buy/don't trust this store. They sell imitations. Go to Bob Scott on Main St instead.
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August 2022 by Oliver B.
At the end of the season in 2021, I bought my wife a sterling silver pendent (stamped as sterling) for $125. She wore it occasionally and within 6 weeks the silver faded to reveal another brown metal underneath. Even though it was obvious, we still went to two jewelry stores who confirmed it was only silver overlayed on copper or brass, NOT sterling. We just returned as we couldn't get through on the phone and live 3 hours away, and even though we told her we could provide the receipt, she refused a refund saying "if I give people a refund, I'll go out of business. All she would do was swap it out for exactly the same piece that had not faded. Would not even give us a credit for something else in the store. Terrible customer service and instead of apologizing for selling fake jewelry, the owner/manager just got defensive. Don't buy/don't trust this store. They sell imitations. Go to Bob Scott on Main St instead.
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August 2022 by Maeve McCormack
While me and my 2 friends (all 15 y.o.) were in the store we were accused of shoplifting by the store owner. We had asked to view some of the rings that were on sale. Once we were done viewing them we began leaving and the owner accused us of stealing one of her rings. She began to threaten me any my friends, saying she would call the cops and the footage would show we stole (which we hadn’t, we were very careful and put the rings right back where we found them). After 5 minutes of her shouting at us, we found it had been put in the same slot as another ring. She continued yelling at us and kicked us out, telling us to never come back. She also followed us out of the store and continued yelling. When our parents heard of this they asked her if she thought we had stolen from her and she denied the whole situation happened. Judging by other reviews it’s quite possible she put it there herself. This was one of the most wild and unpleasant experiences my friends and I have had to go through. I do not recommend going to this store.
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August 2022 by evan rekant
The only reason I am giving this a 1 star is because I can not give a negative star. The sales lady is rude and accusatory of me and my 2 friends. We asked to look at some rings for us to purchase. After glancing at them for about 5 minutes and trying them on making sure they were back in the correct place. She rudely and wrongly accused us of “stealing the ring. We all were searching, she yelled at us until we found the ring she misplaced, even after we found the ring we were still getting yelled at. We were very polite towards her trying to understand. After her telling us she will call the cops on us multiple times we were yelled at to leave her store and not come back.
