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January 2024 by Hollie Ybarra
What great service! I completely surprised when I walked in, had not been in the store before. Definitely will be back!
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January 2024 by Ted Cain
Low prices on the appliances and spectacular delivery service make this a "definitely will buy from again" location. Thank you especially to Elyssa and Ulysses for their professional help and expertise!
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December 2023 by kerry dougherty
I have previously purchased major appliances at BestBuy, Sears, and Lowes. Each and every time, there were big delays in shipping and problems with delivery, with the times often running well over 3 weeks to deliver.Not with Appliance Factory! I went on-line to make my selection, called the store to confirm it was actually available, and 2 days later, it is sitting in my house...hooked up and ready to go!The salesperson (shout-out to Kasey! Give him a bonus!) was very informative and answered all of my questions quickly and with ease, the nice lady who answered the phones (Yes Alyssa, that's you!) was extremely well-spoken and polite, and the guy behind the scenes (can't forget about Doug!) made the whole deal come together.I do not usually recognize people by name, but the entire team at the Greeley Appliance Factory store deserve a huge thank you, and "well-done". Through their exceptional customer service, they have made sure I will be back again!
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December 2023 by Jamie Candelarie
We bought a washer on Nov 18. It was delivered on Nov 21 unfortunately it was damaged. Due to the holiday no one was able to do anything about it right away. The Distict manger Josh called this morning and he is going to replace it & credit us $100 back for the inconvenience. (THAT'S AWESOME) Things happen and we do try to understand. (It can definitely be frustrating though for sure at times). I do feel that everyone in this business could benefit if they knew how to handle situations as well as him. So, hopefully the manger can get this going quick and get us a new one delivered soon. Thanks Josh!
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December 2023 by Courtside at Cedar Bridge
I bought a scratch & dent refrigerator. Had it delivered and then left town. Came home to find all my food rotted and my house smelling bad. Complained. Waited six days for a "certified warranty tech" to check it out. Turns out that the fridge was used! Compressor was replaced. No warranty. Waited another five days for the fridge to be picked up. Finally got my money back. Do NOT buy anything from here without a warranty in hand. If something doesn't work, be prepared to wait!!! Ten days without a refrigerator. Manager said "this happens sometimes." I'll never buy anything from this store again.
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November 2023 by Pauline D.
Do NOT buy anything from this store. I bought a scratch and dent refrigerator with the understanding that it was new. Delivery was 2.5 hours behind schedule and I had a plane to catch. My son accepted delivery. The fridge was plugged in, water line for ice connected, lights on in the fridge. My son reloaded the food from my old fridge and left my house. I returned a week later to an extremely smelly house and an even worse smelling refrigerator. I called to complain and was told that because it was Saturday, there was nothing that the store could do. Call back on Monday. Called on Monday and was told that there was nothing that could be done until a certified tech repairman could examine the fridge. The earliest available appt. was in three days. The repairman examined the fridge and told me that it had been previously owned. Someone had removed the compressor and soldered a new one into the machine. I drove over to the store and asked for a refund of the $1,000 that I had spent for the fridge and for someone to come to my house to remove it. So sorry. Can't refund your money until it's approved at corporate. Someone will be out in a few days to pick it up. I am 74 years old and didn't have an extra $1,000 to buy a new fridge until my money was refunded. The fridge was picked up the following Monday. I was scammed by these people and offered no immediate help. I called the Presidents Hot Line at the company and left two messages. I never heard from them. I was left without a workin refrigerator for 17 days. The extra $100 I saved by shopping for a refrigerator was definitely not worth the savings! This place is a scam for people like me.
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November 2023 by Heidi C.
Scheduling of deliveries at this place sucks. I got scheduled for a time I couldn't be there so I immediately called back (because I just got a random voicemail, no missed call) and no one answered. I called the store, no one answered. I waited till the next morning and called the store. I was told it would be cancelled and rescheduled for next week, then later in the day I get a text that the delivery was 10 minutes away - what the?!? I called the store again, of course they don't know what's going on. The house is a rental, I cannot just sit a wait all day, nor can I be there at certain times of the day. It's a recovery home so the guys that live there all have different schedules and shouldn't be signing for anything. The delivery guys were supposed to put the new fridge in the kitchen and put the kitchen fridge in the garage where we had a different one. Well, they set up the kitchen one then "didn't know where the other one was supposed to go" so they just set it in the middle of the garage and left it there. NONE of this would have happened if I was able to get in touch with someone in the first place, or if the store actually rescheduled it like they said they would in the second place. I needed to be there but couldn't, and no one was helpful, and the process screwed up everything. The job didn't even get completed. Seriously so frustrated with this whole process. We have several recovery homes and I will never use this company to replace another appliance again. The first delivery experience was also frustrating, and now this? Twice has no acceptable excuse.
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October 2023 by J.Sebastian Olivares
We bought a washer, a dryer and a dishwasher with a good rebate. You gotta do your homework and make your own investigation about durability and quality, because at this place you can find all the brands and models, and too many options. When you realize that all the big appliances have the same price everywhere, on internet or even directly with the brand, getting the closest answer is the best choice. I had the assistance from 3 different locations, and 4 representatives of Appliance Factory. The best store so far was Garden City/ Greeley, they had the fanciest colors and luxuries, and the manager did an amazing job. Shout out to Kiarra at Garden City, Andrew at Thornton, and the folks at Boulder store that helped me looking for the special codes and SKU's. And after all the investigation, the best brands are Maytag for appliances with motors, and Bosch for refrigeration. Some Korean brands are excellent, however in this market you can only find 1 and it is your job to figure it out which one it is.
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October 2023 by Tracy Pelster
Appliance Factory was great from showroom, purchase to delivery and install.Great group of people. Very knowledgeable.
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October 2023 by Geneva Garihan
Everyone with Appliance Factory from the store to delivery is amazing! They definitely go above and beyond their duty. Their vehicle broke down today and they informed me and kept me updated. I was able to go about my day and get back home in time for them. My original window was 1-3. While the delivery window changed given circumstances they were there by 3:30! I didn't think they'd make it today. Way to hustle! Thank you!
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September 2023 by Jan Kain
Very friendly and helpful staff. We knew what we wanted before entering the store, but Kiarra mentioned some things that were new to us. Fast, easy purchase and product delivered in 4 days!
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August 2023 by Alicia Vincent
Gentlemen in the store was knowledgeable polite and patient as we used snap finance. Worked with us on delivery time. Fee and price reasonable. Delivery guys were at the end of 2hr window but they made it lol. They also got old ones out and new ones in in a fraction of the time it took me to get the ones they hauled off in. Was amazing, no damage to house or units. Extremely extremely pleased will worth the extra to have them do it.
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August 2023 by Sandy Magnuson
In the past two years I have purchased 2 beds, a range, a washing machine, and a dryer at Appliance Factory/Mattress Kingdom in Greeley. I happened to work with Kiarra Dunn when shopping for the mattress. She was attentive, responsive, and beyond helpful. She made a strong enough impression on me that I remembered her name (which is quite remarkable given my age). After purchasing the mattress, I scheduled my visits to the store when Kiarra was available -- even when it meant waiting a few daysKiarra understands my preferences and works to assure they are all fully satisfied. She works efficiently without sacrificing customer care. On top of all that, she’s fun!I would add that my most recent purchase -- washing machine and dryer -- posed significant challenges for the delivery crew. None the less, they made adjustments and I could not be happier with the installation. The laundry room looks so much better and the arrangement is far more convenient.I recommend Appliance Factory in Greeley!
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August 2023 by Chaeli Fischer
Wow! We just finished our third purchase at this place in one year. Outstanding service every time, Kiarra is AWESOME! We got a washer, then a dryer, and now a mattress and are very happy with all three. If you’re looking for great deals, delivery, and haul-away, go here!
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July 2023 by Frances Rioz
Renee has been very informative and friendly as if I have known her for years. I never felt rushed in making a decision, with patience she answered my questions. As well as questions after the sale and delivery. Another member of the staff was there as well and super friendly. I will definitely purchase another appliance from them.
