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September 2023 by Erin “Motomomma”
This is the best bank ever! Always get the best service!
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December 2022 by Josh Hall
Would give zero stars if possible. Worst branch of one of the worst banking institutions. After a fraudulent check was cashed, I went into to meet with them to make sure my account would not be closed. After talking to them as well as the fraud department, I was assured that my account would remain open. I was told the Greeley branch would contact my “home branch” back in Conifer and tell them the issue is resolved. Fast forward a few weeks and both my checking and savings were closed. The only correspondence I was given was a letter which was sent BEFORE I went to talk to the Greeley branch. After calling Conifer, I was told that Greeley never notified the Conifer branch about ANYTHING that was discussed when I talked with them and the fraud department. If I could have just switched my “home branch” to Greeley, none of this would have happened. But your home branch has to be where the account was first opened, which is in a town I no longer live anywhere near. Ridiculous!! Who decided that?! As of now, I am still waiting on a cashier check that has every dollar to my name. I was told it was originally mailed out the 4th of November, which turned out also to not be true. This bank, and branch in particular, are absolutely the worst banking institutions around. Steer clear!! You are much better off keeping your money in your mattress instead of using Bank of the West.
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November 2022 by Glenn “scottman” Raloff
Cheung the new manager is awesome! They have had some issues over the years, but the new staff and new manager is exactly what they needed!
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July 2022 by Yggy Drasil
Reordered transactions to charge an overdraft fee even though there wasn't a negative balance. Just like in the class action lawsuit that was brought against the company in 2012.Very sketchy bank
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April 2022 by Amber Sigg
The customer service is dead. They don’t care about your longevity with the bank, they hold deposits at their whim, I have moved on with a bank that still remembers that they are in the business of customer service.
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March 2022 by David Thompson
I have banked with BOTW for many years. I am waiting for a call back from the manager to settle a dispute. I hope he will call so that we can get the issue settled.I re-called the manager this afternoon and we had a pleasant conversation. He is looking into the situation and will call me back tomorrow.I am hopeful.He called back and did the research he said he would. While I am not 100% satisfied with his final decision, I think he did what he could to help. I think my beef may be with the banking industry in general more than this branch specifically.
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October 2021 by Matthew Gallegos
So it’s 10:55 on a Saturday and the only lane open in the drive through is the commercial lane. Tell me how this makes sense?? There is a hug line as well. So now they don’t schedule enough people to work? They already take they’re sweet time when doing any kind of transition. The Loveland branch is so much more better! Plus, you can actually go in, and they are fast!! This Greeley branch gets worse by the week. Now the line is almost to the street where you turn in for the drive through. Pathetic!
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August 2021 by Gingy B
Want to screw up your car? Make sure you go through the drive through and hit every unavoidable pot hole. My fave!
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February 2021 by Jason Daughtrey
Went to make a deposit for my mom. The Greeley location is temporary closed. They never sent a notice of this occurring. And now have to drive all the way to Loveland just to make a deposit.
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February 2021 by Bernie Ruesgen
Mediocre service, unreliable hours and severely understaffed.
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January 2021 by adetsch adetsch
Always an issue when I come here. Slow and rude tellers is just the cherry on top of this location. Go to the Loveland location. They are always friendly and get you in and out quickly never an issue.
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December 2020 by Matt Gallegos
So it’s 10:55 on a Saturday and the only lane open in the drive through is the commercial lane. Tell me how this makes sense?? There is a hug line as well. So now they don’t schedule enough people to work? They already take they’re sweet time when doing any kind of transition. The Loveland branch is so much more better! Plus, you can actually go in, and they are fast!! This Greeley branch gets worse by the week. Now the line is almost to the street where you turn in for the drive through. Pathetic!
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October 2020 by Steve Nixon
Cheung Cheng went out of her way to help me out she is located at the Greeley Bank of the West I must commend her for going out of her way for a customer I wish I could say the same for the northglenn branch which is my home branch they do not go out of their way for you, so this five-star rating is for the Greeley Branch only I wish I could get my home Bank transferred over to the Greeley branch but they won't do it kind of unhappy about that.
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May 2020 by Ranee Smith
Horrible customer service. The quality of employees and treatment of customers is unacceptable. We have banked there for over 12 years and they harass me every time I make a deposit for myself or my husband’s business. Will be changing banks once this stay at home order is done.
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November 2019 by Kime Fretwell
The staff is horrible here. They have ZERO customer service, and have no idea what they're doing! Very frustrating waiting for incompetence.
