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December 2023 by Leon
I can here for an appointment at 01:00 pm, we waited until 01:30 for the damn teller (Jessica) and she still didn't attend us, someone else did it for her.
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September 2023 by mark zen
I've been a customer for 49 years, and always have been treated with respect. Most recently, I was there for quite a while with my Service Dog, and we had no problems there at all. All of the employees ignored her, as good Service Dog Etiquette requests.
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September 2023 by Juana Martinez
I have been a Credit Union of Colorado member for 20 years. I have used nearly all their services and I have never had an issue. Their customer service is superb, they are thorough when going through the loan process, and the online banking app is easy to use and is designed very well. Kuddos to all the employees!
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May 2023 by Andrew Shaw
The customer service line is profoundly obnoxious, but this branch is great. They jumped through every hoop possible and got a recent hacking issue resolved promptly. Can’t compliment their staff enough.
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January 2023 by Emerson Hale
The absolute best bank anyone could ever ask for. Every time I go in they’re super polite and awesome to speak to, always a guard there to keep everyone safe and they absolutely saved my butt today. Thank you CUOC!! ??
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December 2022 by Anthony Richison
This place is a joke. Tried to finance a pickup through them, they required me to pay cash for it and then refinance. After doing so I was told they had to pull my credit again to refinance since I already owned the truck. If you want clarification for anything, they are happy to help (after being on hold for 2 hours.)I’ve financed a million dollars in real estate quicker and easier than they could finance a $60k truck. You’re better off storing your money under the mattress.
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December 2022 by Dale Mitchell
I've had an account here since 1993, I've always experienced friendly customer service. I've had several car loans and personal lones and they were very profesional and informative. I have had my accounts frozen many times due to suspicious activity to which I am greatful for. Every time it was justified and caught right away. I always recommend Credit Unions and would never use a bank. The interest rates alone are unmatched and there are no ATM fees.
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September 2022 by Mika
First time at Credit Union of Colorado. I made appointment on Monday to open up new checking account. My appointment time was noon on Friday. Went in 10 mins early, checked in and Waited over 40 mins and still had not been seen. No one, not even a manager had the common courtesy to inform me that there was no one there to conduct my appointment. Ridiculous waste of time. Will not recommend this bank to anyone.
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August 2022 by Jaime Valencia
I’ve been banking here for 23 years. For about 20-21 years it was great! I recommended you to everyone I knew and bragged about how awesome my credit union was.I took my mortgage business from Wells Fargo to you because I banked with you forever. The customer service was less than average and during our most recent experience was awful. The loan processor wasn’t informative and the person we signed documents with today didn’t really know what she was doing, but did it with confidence. We signed a document indicating if you missed anything we’d go back and sign within 30 days and of course due to the lack of training we had to go back. Then the condescending girl who called to tell us to go back and sign the document YOU told us not to sign even after I asked. You didn’t even apologize and said “well you signed a form saying you’d sign what we needed within 30 days!” We signed the form, but the lack of customer service and knowledge is astounding. The banker today was like a Child playing dress up that could not answer anything. You have become too corporate and this was such a great business.I’m so disappointed in you and one day we will take our business somewhere else, but since you do not care about customer experience it will not matter.
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July 2022 by stella chadd
Best financial instition in Colorado!! We got excellent customer service from three (3) different people during our complicated transaction. They are Fast and Efficient. We are very impressed.bcsc
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April 2022 by M R
If you have to make an appointment just to get in the lobby, there's something fundamentally wrong. Why can't they keep/find help? It starts at the top, I would guess. Regardless, it's inconvenient and needs to be addressed
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October 2021 by Jaime Rivera
I’ve been banking here for 23 years. For about 20-21 years it was great! I recommended you to everyone I knew and bragged about how awesome my credit union was.I took my mortgage business from Wells Fargo to you because I banked with you forever. The customer service was less than average and during our most recent experience was awful. The loan processor wasn’t informative and the person we signed documents with today didn’t really know what she was doing, but did it with confidence. We signed a document indicating if you missed anything we’d go back and sign within 30 days and of course due to the lack of training we had to go back. Then the condescending girl who called to tell us to go back and sign the document YOU told us not to sign even after I asked. You didn’t even apologize and said “well you signed a form saying you’d sign what we needed within 30 days!” We signed the form, but the lack of customer service and knowledge is astounding. The banker today was like a Child playing dress up that could not answer anything. You have become too corporate and this was such a great business.I’m so disappointed in you and one day we will take our business somewhere else, but since you do not care about customer experience it will not matter.
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April 2021 by Karma Kelly
I hated this Bank!!! and the brunette lady in the office to the right as you walk in is so unprofessional and would glare at me every time I came in because my woman beating coke head ex kabunda and her liked to flirt with each other .
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February 2021 by Tyler Salas
Waiting 45 minutes in the atm lane while someone is talking to the teller when there is one car in the other lanes or there is on one is really starting to get old. You let people do this and think it's ok to inconvenience other people cause you're to afraid to open the lobby. I work at a grocery store and im at more risk than the employees here. Just a complete joke!!!!! Don't bank here go somewhere else!!!!
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January 2021 by David Naill
The Greeley branch is not set up for efficient drive through banking, the three times I've been there in the last couple months was in excess of 45 minutes. On January 4th the line is out to the street, I didn't even bother. They need to open the lobby back up and stop with the corona bs..... use some common sense... On top of that feedback, I have to mention that the assistant manager at the Greeley branch needs to take some customer service classes and stop being so dismissive and rude to customers...
