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September 2022 by Amanda L.
Been a client for many years. Filed a claim due to substantial damage from sewage break. Claim denied. Never once have been able to speak with the agent Dustin. No one was has came to my home to inspect. Highly recommended you consider another insurance company and definitely do not recommend Dustin Khaffaji.
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October 2021 by Landon Jensen
So I was told I would get a refund for late fees and would be issued a check. NOT... That’s after about 3 days of being on the phone trying to figure out why I was being charged these fees. So Bristal west agent filled out my bank account information incorrectly so my agent said that they would make it right by issuing me a check for $25.00 and a gift card. I said that I would just want a check for the full amount owed to me. Oh but they can’t do that. So long story short this company is a JOKE and will never do business with them ever!!!! I still have not received a check for what they owe me $50.00 plus they canceled my policy after that said I was to hard to deal with but never told me. So don’t ever use this company customer service horrible and will over charge you every month and you won’t get your money back!!
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August 2021 by Rikki Gross
Dustin was amazing! He answered all my questions and fixed all our issues! He is absolutely amazing and the customer service is outstanding!
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April 2021 by Amy Gray
Dustin Khaffaji is NOT A GOOD INSURANCE AGENT! All he has done for us is collect our money and nothing else! We have never received any type of correspondence from him from the time he has taken over this agency. We have also called his office several times during normal business hours and the phone is NEVER ANSWERED, and you can't leave message! We recently tried to obtain important documents from his office to complete a refinance, when the phone was finally answered our loan officer was given the run around by his office staff, and then was never provided the necessary documentation as promised. To save our closing, my husband and I had to call the companies directly and beg to be given the documentation (as they normally ask customers to go through their agent). Long story short is, we are in the process of moving ALL OF OUR POLICIES out of this agency! In all seriousness, if an insurance agent can't help you with something as simple as documentation, what will happen when you have a major event?
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April 2021 by Kathy DeMint
Dustin is exactly what I believe an insurance agent should be. It’s refreshing to have an agent that takes the time to explain my best options in a kind, detailed manner. He always takes the time I feel I need. A true professional.
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April 2021 by Lucy Mandate
Dustin was amazing! He answered all my questions and fixed all our issues! He is absolutely amazing and the customer service is outstanding!
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January 2020 by Cody Williams
Too notch service! Mr. Khaffaji has been more then helpful with all my questions and service. Highly recommended to all that are looking for insurance for auto and home! Thanks again Dustin for all you do!
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January 2020 by Susan Childress
Dustin is very knowledgeable in helping find the best home and auto insurance policy. Dustin is always willing to go the extra mile in customer service.Thanks Dustin!
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January 2020 by Laurie Vigil
Dustin is very honest and dedicated to providing the best fit for all your insurance needs.
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November 2019 by Insurance Advocate
It is with great pleasure that I write this review for Dustin. My team's experience with Dustin has been fantastic. He has ALWAYS done everything he has promised and has shown a level of integrity and professionalism not often found in the insurance industry. Dustin, thank you for the assist(s). Dustin is much appreciated and his dedication does not go unnoticed. We look forward to a long relationship with Dustin. Dustin provides a remarkable level of service and always puts his customers first. Thank you for your contributions Dustin!
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November 2019 by Jessica Benavente
I cant tell you enough how much we appreciate your help in helping to insure clients with significant insurance needs. Everybody we have sent your way has been beyond happy. Every phone call or message has been returned as promised. Communication standards have always been upheld, thank you very much.
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November 2019 by G Williams
I usually do not write reviews but I wanted to say that Dustin and his staff are absolutely amazing at what they do. They are very knowledgeable and customer service oriented. I have never had anyone break down each of my insurance coverages and options in a way that Dustin does. I highly recommend this agency!!!!!
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November 2019 by David Alkire
Dustin has only ever taken fantastic care of me and my family. I highly recommend him to anyone who's looking for the best customer service and coverage.
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November 2019 by Greeley Native
If you are looking for a place that will take care of you, here it is! MonaRai is friendly and helpful. Dustin is a no bs kind of guy. His sincerity caught our attention. If you value a personal relationship with your agent, look no further. We have enjoyed the ease, the flexibility, the expertise, and the professional advice.
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November 2019 by Bret Ludwick
Great business and people. They go the extra mile to get you set up. I would suggest using them for all insurance needs! Friendly, fast and one point!
